Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust
Rowley Road, Orsett, Grays, Essex, RM16 3EUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Shocking service at Orsett Hospital
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
I booked a blood test that I had already had to wait three weeks for, turned up at Orsett Hospital early for my appointment, sat in the waiting room for 15 minutes before someone came out and said if you was already booked in via them then they would not be doing the blood test! Myself and several others explained we had booked blood tests but they just didn’t care, and the women said they were too busy and too many appointments have been booked in for them and they wanted to go home on time! No care given at all about what the appointment was for!!! I now have to wait until the 26th July for the next appointment I could be due just waiting for the appointment!
Visited Don't know on July 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Dave - Posted on 11 June 2023
I went there today after smashing my thumb with a hammer The Staff were very friendly and explained everything from start to finish I walked in at 1:20pm and walked out at 2:40 after having treatment including X-ray Thanks very much to all involved Unfortunately I have 3 fractures in my thumb
Visited Urgent care centre on June 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Dispointing
Rated 2 stars out of 5
by Cableman7 - Posted on 07 April 2023
I took my son here for treatment, due to close at 8pm, we arrived at 6.20 and told, they were taking no more patients that night, even though only 4 people waiting,pretty bad. Told to come back tomorrow. Great.
Visited Urgent care centre on March 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Appalling lack of care or professionalism!
Rated 1 star out of 5
by Rachael W - Posted on 20 April 2023
I received a very bad multiple cat bite to my right index finger. I went to Orsett 24 hours after the incident as the finger had swollen badly, was hot to the touch, deep red and extremely painful. It was clearly infected. The abrupt nurse at reception told me that there was no need for the tetanus or antibiotics that I requested, but I decided to wait to see the nurse anyway. After 2 hours the nurse saw me and advised there was no need for antibiotics, just an antibiotic plaster. He reluctantly gave me a tetanus jab but refused to give me any antibiotics. This goes against the NHS protocol which states that antibiotics should be given for cat bites due to the high risk of infection. Two days later I spoke with my doctor and was given antibiotics. Unfortunately this was too late and I ended up in A and E where the finger had to be lanced with a scalpel to release the pus within as there was a risk of sepsis. I subsequently lost the fingernail a few days later.
Visited Urgent care centre on March 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Blood Test disappointment
Rated 2 stars out of 5
by Deborah Higgs - Posted on 23 March 2023
My mother had a blood test appointment at Orsett hospital. When we arrived there was a long queue of patients waiting to book in at the desk, the receptionist was having a discussion with a patient which lasted at least 10 minutes. By the time we got to the front of the queue we were told first of all that the clinic was running 40 minutes late (which was fine). We were then told that we were 15 minutes late and we could not be seen. We explained that we had been waiting in the queue which at this point was out of the surgery door. The receptionist was dismissive and stated that patients were given a 5 min window in terms of lateness and that we hadn't been in the queue that long. My Mum has Alzheimer's and it was a task to park, walk to the blood department and to be told that she couldn't be seen was frustrating and disappointing. 5 minutes is not long enough to allow for lateness for patients with additional needs and considering the queue was longer than 10 minutes and the clinic were 40 minutes behind, seemed unfair that we were bluntly dismissed.
Visited Don't know on March 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Super Service
Rated 5 stars out of 5
by Martyn - Posted on 03 February 2023
Went for an early morning Blood Test , arrived 5 minutes before my allotted appointment and booked in , before i had time to take a seat i was called in and all done ond on my way Before my official time, Well done "Orsett Vampires" keep up the good work
Visited Don't know on February 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
Information supplied by North East London NHS Foundation Trust