Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great pt care unless you're vegan/lactose intolerant
Rated 2 stars out of 5
by Anonymous - Posted on 07 August 2024
Been several times to this A&E with my family members as well as myself. Whilst sandwiches and hot drinks are available for pts waiting and already admitted pts there are no milk alternatives for pts who are vegan or lactose intolerant. There are also never any vegan sandwiches available either. This goes against both the Equality Act 2010 and the CQC who quote "When a person has specific dietary requirements relating to moral or ethical beliefs, such as vegetarianism& veganism these requirements must be fully considered & met. Every effort should be made to meet people's preferences" The hospital does have small soya milk cartons (and A&E use to sometimes provide some) so why can't they now? Vegans pay their taxes too and shouldn't be allowed to go hungry with no food or hot drink and be punished just for living a healthier/cruelty-free lifestyle. My grandad with prostate cancer has been told to cut out all dairy, my step son is lactose intolerant & I don't consume any animal products for my health & for my cruelty free choices. Lincoln County Hospital has alternative milks (not sure about food) as does PCH (milks & sandwiches) as well as others. I've asked HCWs there as well as EMAS ambulance crews & they agree it's not right. The last para who brought myself in during an RTC last month said they were vegan & couldn't even get a hot drink during hand overs. I would like to know why this can't be provided & will be contacting local MP and the CQC as well as media if this isn't changed immediately. Otherwise the rest of the care from this department is wonderful. Thank you.
Visited Accident and emergency services on July 2024
Pilgrim Hospital has not yet replied.
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Review titled A good experience
Rated 5 stars out of 5
by Steph Wroe - Posted on 01 August 2024
Never been to this department before but I was pleased with the friendly Reception and clean and bright waiting room and toilet. I was seen by a nurse followed very quickly by the Consultant. He put me at ease as I wasn’t looking forward to an investigation into my eye! He was friendly,and explained what he was doing. There was no pain nor discomfort and even though I needed future minor surgery,I felt confident in his expertise to face that without fear.
Visited Ophthalmology on July 2024
Pilgrim Hospital has not yet replied.
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Review titled UTC Brilliant
Rated 5 stars out of 5
by Richard Joyce - Posted on 05 July 2024
Went in to UTC with a blocked Catheter in and out in less than an hour . Girls where brilliant Best Hospital for miles wouldn't go anywhere else
Visited Urgent Treatment Centre on July 2024
Pilgrim Hospital has not yet replied.
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Attended an out of hours appointment in A+E set up by 111 for a scan of my shoulder, which was giving me severe pain and waking me up as many as 20 times each night and prescribed medication from my GP as not touching it, having been ongoing for several days. Doctor seen in A+E confirmed "because your GP is investigating we wont do anything", no medication changes and no scans just sit and wait the pain out until you can go back to the GP. As a measure of appeasement i was eventually sent for an xray, which still hasn't been reported on, and a followup appt came through the next week with Ortho for a couple of weeks later. My shoulder is still causing me issues but have requested to be discharged from this service and asked my GP to refer me to another service for investigations.
Visited Accident and emergency services on July 2024
Pilgrim Hospital has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
I went into a&e at 11pm it was very busy as I expected it to be, I was triaged quickly but after that I was basically left until 9am, I was taken into the emergency ward where the staff were horrible, I am a young adult who was alone so all together I was already overwhelmed, the staff weren’t supportive and rolled their eyes at me and laughed when I asked them what was going on, the communication between them and me was appalling, I left at 5 o’clock the next day and felt the staff didn’t care. All together I didn’t have a great experience.
Visited Accident and emergency services on June 2024
Pilgrim Hospital has not yet replied.
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Review titled Fully attentive staff
Rated 5 stars out of 5
by David Potter - Posted on 18 June 2024
Endoscopy department. Fully attentive, friendly and professional staff, kept me informed in detail, before, during and after.
Visited Colorectal cancer services on June 2024
Pilgrim Hospital has not yet replied.
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Review titled Lovely staff and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2024
I would just like to say a big thank you to all the midwife’s that looked after us you all are amazing and do amazing job . My daughter was born last wed 15/5/24 from the moment I went in and to the moment we left you were all supportive. Also want to say big thank you to people who did my C-section you made the experience look calmer and helped me with my anxiety the moment I walked in .kept me calm. You all doing a great job . Also want to thank the anti natal team too all lovely and helpful. The drs on the ward are great too Thank you 🙏
Visited Maternity services on May 2024
Pilgrim Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Soo Smith - Posted on 02 June 2024
I had to take my 94-year-old mum to the UTC for a nasty dog bite wound. From start to finish the team at the centre were calm, caring, considerate, and concerned. Their professional but friendly approach was hugely reassuring both to mum, who was badly shaken, and me. Absolutely everyone we dealt with was fantastic - including the woman running the coffee shop. Mum was assessed, her wound treated, x-rayed, bloods taken, medication prescribed, and given so much care and support, it was quite humbling. Please pass on a huge thank you to the whole team from my mum and me. We are truly grateful.
Visited Urgent Treatment Centre on May 2024
Pilgrim Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Val - Posted on 27 April 2024
I visited accident and emergency on Sunday 21st April 2024. What a fantastic working team all the staff from the receptionist, triage nurse and doctor were amazing friendly professional and very caring., they were extremely busy but because of my injury i was seen straight after booking in., receptionist went to find the nurse., after examination he went immediately to find a doctor this all within half an hour Thank you for your caring treatment
Visited Accident and emergency services on April 2024
Pilgrim Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Valerie watkin - Posted on 22 April 2024
Visited accident and emergency on 21st April 2024 from the receptionist booking in to seeing a very caring male nurse and then a doctor came.......a fantastic 👏 service from them all very caring friendly and professional 😀 working exceptionally hard as a team
Visited Accident and emergency services on April 2024
Pilgrim Hospital has not yet replied.
Information supplied by United Lincolnshire Hospitals NHS Trust