Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by ALISON BUDDLE - Posted on 18 February 2024
My husband received fantastic treatment throughout his cancer diagnosis until he passed away. He was treated with dignity and respect. As a family we can’t praise the Bostonian highly enough.
Visited Oncology - Clinical on February 2024
Pilgrim Hospital has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
The long wait is inevitable so no complaints there. The absolute unprofessional behaviour of the staff is certainly something to mention. Rude, abrupt and completely lacking in compassion. After a 6 hour wait for a blood result for my elderly mother, I was met with 'what do you want!' When I approached the male staff nurse. All staff in the waiting area looked unclean with scruffy, dirty uniforms. Dishing put IV fluids with not one hand wash between patients... Patients were spoken to like they were a complete inconvenience to the nurse who, as the first staff member people see, was hands down the most unprofessional nurse I have met and I have been a nurse in the NHS for 25 years.
Visited Accident and emergency services on February 2024
Pilgrim Hospital has not yet replied.
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Review titled An appointment
by Gonk24 - Posted on 23 January 2024
I had an appointment in January at the fracture clinic at Pilgrim hospital. I don't drive so had to catch a bus from my home address to Boston and walk round Boston with a fractured toe. I then got a taxi to the hospital. A bus back from the hospital then a bus back to my home address. I was then called in to my appointment and I think I was only in for about 5mins and told I was been discharged and to do the things I was already doing. I could have been told that all over the phone. I was more annoyed of how much I paid for transport that day.
Visited January 2024
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled A&E visit, hospital stay and discharge
by Orgiva - Posted on 11 January 2024
I was admitted to A&E with appendicitis, while still the ambulance the doctor came to attend to me to say I needed to go straight to a bed, that did not happen. I sat in A&E for 9 hours, being constantly sick and each time is was sick I could not hold my waters, this was very embarrassing not only for me but others around, it was not dignified at all. I eventually got to the ward at 01:30 to find 3 empty beds, and I am sure 3 people were not discharged at midnight. My stay in hospital was very good the nurses, theatre staff and doctors were excellent and could not fault them. It then came to my day of being discharged. I was given the all-clear to go home at 10:00 as everything was good. I then had to sit and wait until 19:45 for the doctor to complete my paperwork, sick note and medication. Surely there is a more up-to-date system to help things move quicker. I was not the only one, this was happening to others on the ward. There seems to be a lack of working together or wanting to improve the whole system of the NHS.
Visited January 2024
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled A&E —Shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Arriving at the A&E around 5 pm today was quite a shock. Armed with a diagnosis of appendicitis from my GP, I was expecting a swift response, ideally within 1-2 hours. However, what I encountered was a chaotic scene, with over 30-40 people waiting—it felt more like navigating an airport than seeking medical help! The wait time was unacceptable, surpassing seven hours for some patients, as I learned from chatting with them. Faced with this daunting delay, I made the tough call to leave within the first 5 minutes and take my chances elsewhere, despite appendicitis being extremely dangerous. The atmosphere inside didn't help either; it was disheartening. The reception area seemed unwelcoming, with visibly unhappy staff. The place looked dark, cold, and dirty. Also, outside resembled more of a construction site than a place for healing. While we understand waiting for 1-2 hours might be expected, anything beyond that is simply not acceptable, especially for specific conditions like appendicitis. Overall, the extensive wait times and the less-than-ideal environment make it highly unlikely for me to choose this facility for urgent medical needs in the future. I've since phoned my GP surgery, who are making further enquiries.
Visited Accident and emergency services on January 2024
Pilgrim Hospital has not yet replied.
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Review titled Gynaecology Boston
by Tedhb66 - Posted on 17 January 2024
Lovely career people. Told me everything what they was going to do. Was very happy with everything. Thankyou so much for being so kind x
Visited January 2024
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 17 January 2024
Dear Tedhb66 Thank you so much for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. It is lovely to hear that the staff provided you with the care and information you required. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
Provided by Care opinion
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Review titled Never experienced bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
My partner came into AE as was suffering bad head aches went in at 30m had bloods took and was told he was OK and discharged at 9pm they gave him a letter to give to our doctor went and saw our doctor and they told him he has kidney failure was sent back to AE had to wait 21 hours for a bed
Visited Accident and emergency services on January 2024
Pilgrim Hospital has not yet replied.
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Review titled Compassion, expertise and patience
Rated 5 stars out of 5
by Jenny Brown - Posted on 18 December 2023
Thank you to the whole team in A&E for their care in my recent extreme pain episode. It is impossible to put into words the level of pain I was in when I arrived but with their utmost care and precision everything was checked, tested, feedback given, medications prescribed and an ongoing plan was in place by the time I left. Despite what appeared to me, the onlooker, to be an increasingly heavy and exhausting workload while in the department I felt as though I was the only person there who needed help. Such professional skills combined with “the human touch” are very rare qualities indeed in today’s world. Thank you.
Visited Accident and emergency services on December 2023
Review titled Pilgrim Hospital
Replied on 19 December 2023
Thank you for your recent feedback regarding your care in our ED. This feedback will be forwarded onto staff and will be appreciated as we pride ourselves on being a department who put the patient at the centre of everything we do. Thank you. Kind regards Vikki Hoadley Sister
Provided by Care opinion
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Review titled Staff minimised the stress of a transperineal biopsy
by GeorgeB2 - Posted on 05 January 2024
I was called in for a transperineal biopsy of my prostate following a PSA blood test and then an MRI scan a few days ago. I was naturally concerned about the process but the staff at the urology suite at Pilgrim Hospital were totally professional and minimised the stress and pain that I was expecting. Whilst the procedure was uncomfortable and a tad embarrassing (!) I couldn’t have had better care.
Visited December 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 08 January 2024
Dear GeorgeB2 Thank you for taking the time to give us your feedback about your experience as it helps us to understand what we are doing well or could improve. We are pleased our team were able to minimise the stress you felt and that the care was of a high standard. Your comments will be shared with the team. Many thanks Kind regards Sharon Matron General Surgery and Urology
Provided by Care opinion
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Review titled First class
Rated 5 stars out of 5
by Robert Phillips - Posted on 08 December 2023
Visited the outpatients dept (neurology) for an appointment. Looked after extremely well by all staff, reception, nursing and my consultant. Appointment on time, Dr very friendly and explained everything very clearly and has arranged a review for next year. Thanks to all staff involved.
Visited Neurology on December 2023
Review titled Pilgrim Hospital
Replied on 19 December 2023
Thank you for the kind words following your appointment with Dr Ali, they are very much appreciated. I will share them with the team at our daily huddle. Best wishes Diane
Provided by Care opinion
Information supplied by United Lincolnshire Hospitals NHS Trust