Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended with my child who has Adhd with a medical emergency. The staff were so kind and patient especially the triage nurses and anethatists. Without their kindness and understanding my child would have really struggled to access the emergent treatment needed. Staff were rushed off their feet and some of them had worked through their breaks yet we were still dealt with with a smile and genuine concern. All staff greeted us with their first names and explained what would happen at every step of the process. They listened to my child’s additional needs and responded with adjustments. I can’t thank them enough. Just wonderful. I hope they see this.
Visited Accident and emergency services on November 2022
Review titled Pinderfields Hospital
Replied on 28 November 2022
Thank you for taking the time to post your comments regarding both yours and your child's recent experience. It is lovely to read how you felt staff were kind and patient and were really understanding. I can only imagine how reassuring this must have been for you. I will share your kind words to the team as I know how pleased they will be to read your comments. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Dr and team
Rated 5 stars out of 5
by Charlie - Posted on 30 November 2022
I just wanted to say a huge thankyou to the Dr and staff who treated me on 30.11.2022 at Dermatology. I'm 32 weeks pregnant and after years of medical appointments due to infertility I sometimes have panic attacks in clinical settings. After my initial consult I decided to have a skin anomaly that had been bothering me removed, I felt very informed and comfortable with the Dr. Today was the day of the removal and although I was anxious I was put at ease, and I felt listened to and heard. Didn't feel a thing and it was lovely to have a positive experience after years of negative - it means a lot to somebody like me. Lovely informative staff working with the Dr too. Thankyou and have a lovely Christmas.
Visited Dermatology on November 2022
Review titled Pinderfields Hospital
Replied on 05 December 2022
Dear Charlie Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read of your positive experience whilst in the department. I can only imagine what an anxious time this must have been for you, but it is encouraging to read how supportive staff were with you and more importantly, you felt listened to. I will share your lovely words with the team as I know how happy they will be to receive your feedback. Thank you again and I wish you and your family a Merry Christmas and a Happy New Year. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Lovely environment and care
Rated 5 stars out of 5
by Natalie Louise Casson - Posted on 12 November 2022
After a busy wait in an overstretched A&as I was admitted to Ward 36. Every member of staff I encountered was professional, friendly and had my best care at heart through. Communication was excellent and I cannot thank the entire team enough. Every single member of the ward team worked together to make my surprise stay comfortable-thankyou
Visited General Medicine on November 2022
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Natalie Thank you for taking the time to post your comments regarding your recent experience whilst you were an inpatient. I am really pleased to read of your experience and that all of the staff looking after you were professional, friendly and more importantly you felt cared for. All of our staff strive to provide our patients with excellent care and treatment, and I am pleased that this was your experience. I have shared your feedback with the teams who I know will be so pleased to read of your positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
My grandma was admitted via A&E with a broken ankle. The specialist nurses in A&E were amazing - they explained everything clearly to her and were so kind. The staff on Gate 36 and 38 were also amazing with her - they kept her spirits up and made sure she had everything she needed. After being in for two weeks awaiting surgery, we thought she might get lonely and bored but she said she didn’t have time with all the fantastic staff caring for her and taking time to chat with her. The surgeons were also extremely kind, listening to her concerns and explaining everything. From start to finish, the care she received could not be faulted. She wanted me to say a huge thank you to all the staff. And I would like to say thank you from her family for easing all of our worries and providing us with the confidence we needed to know she was in great hands. Please share this feedback with the staff - we cannot thank them enough.
Visited Orthopaedics on November 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your Grandma's recent experience. I am sorry to read of your Grandma's injury but really pleased to read how staff were supportive to her needs. All of our staff aim to provide excellent patient experience each and every time and it is clear that this has been your Grandma's experience. I will be sharing your kind words with the all of the teams you have highlighted in your feedback. I know how pleased they will be to read your comments. Thank you again and I hope your Grandma is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing care
Rated 5 stars out of 5
by Karen ODonnell - Posted on 21 November 2022
I was admitted to Pinderfields hospital two weeks ago the paramedics / the doctors/ nurses were so so amazing the care was second to none they saved my life and I can’t thank them enough they work so so hard I am so grateful for what they did the Critical care unit/acute ward/respiratory ward/emergency department all so so caring and just outstanding at what they do it really opened my eyes how hard they all work - thank you from the bottom of my heart -Karen ODonnell
Visited Respiratory Medicine on November 2022
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Karen Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read that you had to spend some time in hospital, but I am really pleased to read of your positive experiences across the wards while you were an in-patient. All of our staff strive to provide a high standard of care and treatment and it is clear, from your posting, that this was your experience for which I am really pleased. I have shared your feedback with all of the teams you have mentioned who I know will all be thrilled with your comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Arrived by ambulance with my daughter who needed treatment... ambulance crew, great no problems but boy, what a wait for triage! And another long wait for a doctor. Seemed very chaotic and slap happy! They even allowed people to wander about who weren't even ill! It was very slow and frustrating.
Visited Accident and emergency services on October 2022
Review titled Pinderfields Hospital
Replied on 01 November 2022
Thank you for taking the time to post your comments regarding both yours and your daughter's recent experience of our Emergency Department. I am really sorry to read that you both had a lengthy wait in the Department before seeing a doctor. Unfortunately, we are continually seeing high number of attendances to our Emergency Departments which means some of patients are waiting for a very long time (much longer than we would really like) which is having a negative impact on patient experience. I am really sorry for both yours and your daughter's poor experiences and please be assured the Trust is doing everything it can to reduce the pressures currently on the service. Thank you again for your feedback and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic and professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
I had my fibroadenoma removal surgery and I was very very very anxious before going to the Operating room . The staff was incredibly supportive , friendly , empathetic and I soon could feel more relaxed . The surgery itself went super well, the surgeon and anastethist surely knew how to deal with the situation. A big thanks to everyone who was involved , from HCA to ODP , to the nurses, surgeons and anaesthetists . A big thanks as well to the booking team and reception . All great , I fear less hospitals now !
Visited Breast Surgery on October 2022
Review titled Pinderfields Hospital
Replied on 12 October 2022
Thank you for taking the time to post your comments regarding the surgery you have had. It is great to see how the support you received from staff helped you to relax and more importantly, reduced your fear of coming into hospital. I have shared your lovely feedback with the team who I know will be so pleased that you've had such a positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Disgusting Service
Rated 1 star out of 5
by Laura Bradley - Posted on 07 October 2022
I have waited over a year for an appointment to see a Neurologist about my migraines that totally devastate my life, They have made 2 appointments now and both have been cancelled within days of them being made. No explanation, Nothing!!! Totally unacceptable. This hospital is a joke and a danger to the public, Avoid at all costs
Visited Neurology on October 2022
Review titled Pinderfields Hospital
Replied on 11 October 2022
Dear Laura Thank you for taking the time to post your comments regarding your experiences of our Neurology services. I am really sorry to read that you have had two appointments cancelled and can only imagine how frustrating this must have been for you. This is not what we would want for any of our patients and for that I am sorry. I wonder if you would be happy to contact our PALS team who will be able to look into this for you. Their email address is myh-tr.palsmidyorks@nhs.net Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Too long a wait in A&E
Rated 1 star out of 5
by bev - Posted on 28 October 2022
Came into A & E after being told to by 111 within the next hour, had also got a text with a code number on it from 111. Receptionist said 111 do that all the time but we just ignore it! I was very ill with a heart condition and was totally fatigued. The screen showed about a seven hour wait in pinderfields and 1.5 hrs at pontefract! 42 people were waiting to see a doctor. I gave up after an hour. I would have been happy to be seen by anyone but I couldn't be in that horrible waiting room any longer so I went elsewhere. 1 week later I had an pacemaker fitted. If other hospitals can provide quicker care why can't pinderfields? I am sure pinderfields is deliberately making patients wait. I could also overhear people booking in at Reception which is a privacy issue, one person came in with earache, another with a neck strain and another with suspected tonsil issues none of which are accidents or emergencies, so you need a massive sign up giving a list of things not to come to A & E with in lots of different languages and tell 111 to stop telling patients to go to and that A & E are expecting them. Staff are great you just haven't got enough working in A & E, ever
Visited Accident and emergency services on October 2022
Review titled Pinderfields Hospital
Replied on 01 November 2022
Dear Bev Thank you for taking the time to post your comments regarding your recent experience of our Emergency Department. We are continually to see increased numbers of patients attending our Emergency Departments and in particular at this time of year, we will see even more people coming into the department. Please be assured that the Trust is doing everything it can to monitor the situation and due to the increased number of people attending the department, it means our patients have to wait longer that we would ideally like. This is not an experience we want for any of our patients. I am sorry for your poor experience in the department, and we are working with our external partners to remind the public that our Emergency Departments are there for emergencies only. We are also spreading this message to the public through the various Social Media platforms. Thank you again for your feedback and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unfriendly nursing staff a&e assessment rooms
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
I saw a nurse in an assessment room when I first arrived to a&e there were also other nurses in the room the same time. The nurse that was typing on the computer and asking me questions did not make any eye contact with me and was very rude and unfriendly. I was asked why I didn't go to see my own gp. I said that 111 advised that I ring and ambulance and go to a&e as everything was spinning around when I looked at the left or right. The nurse also got annoyed when I said at that I had fallen before leaving my house. They said why didn't you mention this at the beginning, now they would have to refer me to triage and that seemed like an issue with their reaction. At the end I was told to leave because they had to make a phone call. I said I have to walk slowly as I was very dizzy and they didn't sat anything. I was very disappointed and upset about this service. I was in tears in their room when I was receiving this treatment. This is the last thing you need when you are at your most vunerable. Again when I was crying the nurse did not say anything, another nurse that was there offered me a tissue. I visited on the 5.09.22.
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 07 September 2022
Thank you for taking the time to post your comments regarding your recent experience when visiting our Emergency Department. I am so sorry to read of the difficulties you faced at a time when you were so unwell and needed support. It is disappointing to read how you've described staff being "rude and unfriendly". The Trust has clear values and behaviours which all staff should be adhering to and I am sorry that your experience of our staff was not as positive as it should have been. I am saddened that this whole experience upset up and brought you to tears, this is the last thing we want for any of our patients and for this I am really sorry. I have shared your feedback with the staff so that they can understand what a negative impact this has had on you. If there is anything else we can help with, please do get in touch with our PALS team (myh-tr.palsmidyorks@nhs.net). Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust