Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Waiting times and lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
Took my 86 year old Father to the A and E department we waited seven and a half hours to be seen despite me asking three times if staff knew how long our wait would be . We were eventually seen by a male nurse after I went to the nurses station and complained he apologised for our wait and said we had been missed somewhere along the line we were then sent to another room where my Father was seen by a nurse who applied a dressing to his burns , she was lovely and also apologised for the wait After forty eight hours we visited A and E has instructed by the nurse for a burns check to be told that this should have been done by the GP, however the burn was looked at and a clean dressing was applied we were told an appointment would be made for a follow up visit a few days later and advised to phone the GP to check the date and time After a phone call to the GP it was evident that they had not received any requests from the hospital. Total lack of communication.
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 12 October 2022
Thank you for taking the time to post your comments regarding your visit to our Emergency Department with your father. I really sorry to read of the experiences you have described; for the length of time waiting in the department and for the lack of communication. I can only imagine how frustrating this must have been for you both. Unfortunately, we are continuing to see an increase in the number of attendances to our Emergency Departments which regrettably means our patients may be waiting longer to be seen than we would like. I have shared your comments with the team and if you would like us to look further into concerns, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your father is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Terrible disorganisation
Rated 1 star out of 5
by Nick Hodgson - Posted on 12 September 2022
Nice to see you make people aware that NHS staff are under considerable pressure. But try thinking about the strain patients are under because of the appalling service the NHS provides. Monday 5 September I get my long awaited admission date for a new hip on 13th September. Tuesday 6th September they cancel. Thursday 8th my operation is back on for the 13th. Do the flow test and isolate, use the MRSA shower and nose products with daily clean towels and sheets and isolate over the coming days only to be cancelled again on the 12th. What a shower this disorganised group of people are who expect better pay and working conditions. Your a disgrace. Nick Hodgson
Visited Orthopaedics on September 2022
Review titled Pinderfields Hospital
Replied on 21 September 2022
Dear Nick Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting that your experience has clearly left you feeling significantly frustrated and disappointed with the Trust. I am sincerely sorry for your experience as this is not what we would want any of our patients to experience. The Trust continues to see a high admission rate that is putting pressure across all of our sites. Our hospitals remains full and our departments are therefore still under significant pressure. I know that this is not what you want to hear but please be assured that our teams are working extremely hard to ensure our patients are brought into hospital as soon as possible. I hope that you receive a date to come into hospital very soon but if there is anything that we can help with, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled how times have changed
Rated 1 star out of 5
by MR BUTCHER - Posted on 16 September 2022
visited on tuesday night with my partner who was in pain with an ongoing blood clot problem, arrived at 6.45pm and didnt get to see a doctor untill 11pm, after been sat on cold metal chairs for 8 hours and still not been treated i had to leave as had work in less than 4 hours. my partner did eventually get admitted at 4am ,i certainly will not be going back unless im in an ambulance , no one should have to go through that a terrible experiance ..the most money ever been put in and the worst service ever coming out ..
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 11 October 2022
Dear Mr Butcher Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. I am really sorry to read of the experiences you have described and can only imagine what a worrying time this must have been for both you and your partner. Unfortunately, we are seeing a huge increase in the demand within our Emergency Departments which then has a negative impact on the length of time our patients are waiting to be seen, much longer than we would like. I have shared your feedback with the team so that they can understand what a negative experience both you and your partner had. Thank you again for your feedback and I hope your partner is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust