Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Cancelled Appointments ... again
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
My daughter has been on the waiting list for an appointment for a while now, we were told she was high on the list due to her age. After chasing up the appointments team we were told she should have been seen in January, we are now in April! Now we have had 2 appointment through that has been both of which have been canceled at short notice for "Unforeseen circumstances" and we have been told "we will be in touch to rebook". Considering she should have been seen in January this feel like a kick in the teeth to be forgotten about for 4 months and now had multiple appointments cancelled. The longer this goes on, I wonder how much she will suffer. Thankfully she was rushed through for hearing aids and they are separate department, she could have been so far behind in school without Audiology!
Visited Ear, Nose & Throat on April 2024
Review titled Pinderfields Hospital
Replied on 19 April 2024
Thank you for taking the time to post your comments regarding your experiences with your daughters appointments. I am so sorry to read that appointments are not as timely as we would like them to be and for the many cancellations. I appreciate how frustrating this will be and does not make for a positive patient experience. I wonder if you would find it helpful in contacting our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to look into this further for you. Thank you again and I hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic staff but pushed to the limit
Rated 5 stars out of 5
by LINDSAY CROOKS - Posted on 09 March 2024
I took my 6 year old daughter to A&E today (9/3/24) the nurses, doctors and healthcare staff were amazing with her and could not have done more. There was only one doctor on in the children’s a&e and he was pushed to the limit which then has an impact on nurses, assistants etc. we were dealt with professionally and in the best manner which I can’t fault at all but you can see that they have limited staff and waiting for doctors has a huge impact on the other staff as well as the doctor. I believe that the staff that work in these departments are under valued and over worked but you can’t tell by the value they place on the patients! I would call out every single member of staff on duty today across the day shift and into the night shift as being amazing! The wait wasn’t ideal but that is no fault of the staff it’s the fact the NHS needs funding and support. When I arrived I was very concerned about the welfare of my child but the staff acted quickly managed the situation and ensured that we were both ok. Thank you everyone
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Lindsay Thank you for taking the time to share your feedback following your recent visit to our Emergency Department with your daughter. I can only imagine what a worrying time this must have been for you and I am pleased to read how staff acted quickly to provide you with that much needed reassurance. It is lovely to read of your feedback and even though the department was extremely busy, staff treated both you and your daughter professionally and with respect. Your feedback will be widely shared with the team. I know how delighted they will be to read of how they provided excellent care and treatment to your daughter. You are right in that the NHS is under significant pressure and our staff work extremely hard in difficult situations to provide a high standard of care and treatment. Thank you again and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Care, attention - speed of service
Rated 5 stars out of 5
by Jo-Anne Sharman - Posted on 09 March 2024
My dad was admitted via ambulance to A&E - excellent care was given and we were handed over to the A&E colleagues on duty - they were run off their feet but had a smile and positive interaction with every single person they dealt with - it was humbling to observe My dad was experiencing stroke symptoms and was take for a CT scan at speed and a stroke nurse - Bxxxxx was allocated - a complete and utter angel along with the rest of her team and her colleague doctor on the mobile gave time - I’ve never felt so reassured and looked after - the mood on the ward was caring, loving and attentive
Visited Stroke on March 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Jo-Anne Thank you for taking the time to post your feedback regarding your father's admission to our Emergency Department. Our Emergency Department is facing significant challenging times and it is so lovely to read how you found staff to be friendly and have a positive interaction with all of those in the department. I will share your feedback with all staff who I know will be extremely appreciative of your kind words. I am sure they will be delighted to read how you felt reassured and looked after even in difficult situations. It is also heart-warming to read of your experience on the ward and in particular, how it was caring, lovely and attentive. Thank you again and I hope your father is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing medical staff
Rated 4 stars out of 5
by Terry Gatenby - Posted on 01 April 2024
I was admitted to A&E Resus early hours 26/03 with a severe asthma attack which sent my heart racing to dangerous levels for several hours. The terrific staff there brought me back from the brink and got me stable enough to move to Gate 12, then on to gate11 later and I was there for 5 days in total. I owe an immense debt of gratitude to all the wonderful, dedicated staff in all these departments - I know i would not be here now without their dedication, skills and medical care. I must point out that these amazing people did their jobs so well despite working under enormous pressure. There was a woeful shortage of beds, with many sick people having to wait in corridors for many hours, at least while I was there. We often hear complaints about the NHS these days, but for my own part, I can find very little to complain about. I thank you all again for the care I received
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Dear Terry Thank you for taking the time to post your feedback regarding you recent experience of our Emergency Department and Gate 12. I am so sorry to read of your severe asthma attack and cannot begin to imagine how worrying this must have been for you. However, I am so pleased to read how staff were amazing and provided you with the much needed care and treatment. I will share you kind words with the team as I know how much they will appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great care and attention to my dad
Rated 5 stars out of 5
by Gemma Smith - Posted on 10 March 2024
My dad suffered a stroke yesterday and the staff nurse in an and e was amazing each and every me ever if staff in a and e even though packed and and busy treated my dad with the upmost attention and Care while constantly reassuring us as a family they went a above their duties and were all so caring and friendly we can not thank the team also in the stroke hub ward 2 absolutely amazing nothing is too much trouble.
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Gemma Thank you for taking the time to post your comments regarding both yours and your Dad's experience. I am so sorry to read of your Dad suffering a stroke, I can only begin to imagine what a worrying time this must be for you and your family. It is heartening to read of how you found staff who looked after your Dad to be caring and friendly. All of our staff aim to provide a positive patient experience and I am pleased that has been your experience. I will share your kind words with the teams who looked after your Dad. Thank you again and wish your Dad a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unacceptable waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
Ten hours waiting time in A&E just not acceptable, I understand there are staff shortages and they do their best but clearly can across that staff demotivated and this leads to a bad patient experience. Such a bad experience.
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 25 March 2024
Thank you for taking the time to post your comments regarding your recent experience. Our Emergency Departments continue to see high numbers of patients which as a result, many of our patients are having to waiting longer than we would like to be seen. I fully acknowledge that this does not make for a positive experience. I am really sorry for such a negative experience and that you were waiting a considerable amount of time. We are doing everything we can to improve the situation and actions are underway to help improve the experiences of our patients. I have shared your feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
My dad was admitted to Pinderfield Hospital after a major fall at home on 29/03/2024. Upon arrival, the team swiftly attended to him in the Majors department, specifically bed 7. When my sister and I visited on 30/03/2024 around 5pm, we were informed that he would soon be discharged pending medication arrangements. Considering it was Ramadan and we were fasting, I inquired about the expected discharge time, expressing our willingness to wait until after breaking fast if needed. The nurses and doctor empathetically understood our situation and assured us they would expedite the process. To my surprise, within 15 minutes, the nurse returned with the medication ready, offering to discharge my dad immediately. Grateful but realising my sister and I might need assistance due to my dad's mobility issues, I hesitated. However, the nurse kindly arranged for additional help, including the porter who assisted us all the way to the car, lifting my dad in due to his arm mobility constraints. The exemplary care and support provided by the entire team, from nurses to porters, were truly outstanding. I cannot thank them enough for their exceptional service and dedication to making our experience as smooth and comfortable as possible.A true reflection of the amazing staff, the nurses, doctor, physio department & porter who are the heroes of the NHS & showed exceptional service & dedication.
Visited Major trauma on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Thank you for taking the time to post your feedback regarding your experience in our Emergency Department. I am sorry to read of your father's fall and hope that he is recovering well. However, I am pleased to read of how staff were empathetic to your situation and that they were able to expedite your father's discharge. I will share your kind words to the staff who, I know, will be extremely appreciative of your feedback. Thank you again, Eid Mubarak wishes. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Lovely nurses
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
My dad had a bad fall and was in the radiology department of A&E he was kept overnight and couldn’t be more thrilled with the health care staff, they were super attentive caring and lovely! They helped care for him and he came back home very quickly the next day as the doctor helped discharge him quickly as we were all fasting (ramadhan) and eager to get home to break our fast. Thank you too all that helped Mr Patel
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Thank you for taking the time to post your comments regarding your experience of our Radiology and Emergency Department. I am so sorry to read of your father's fall and I hope he is recovering well. I am pleased to read that you felt our staff were attentive, caring and lovely. All of our staff aim to provide high quality care and treatment and it is clear that this was your father's experience. I will share your lovely words with the team. Thank you again and Eid Mubarak wishes to you and your family. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled A&E is shocking
by Bev - Posted on 31 March 2024
This hospital A&E walk in is a disgrace. After 6pm there is either no doctors or just 1. When you arrive there is a screen telling you how many patients are waiting to be seen and how long the wait is to see a doctor. After 6pm the number of patients goes up and so does the waiting time. On arrival it was a 7 hour wait (6pm) to see a doctor, 2 hours later it was nearly 9. I couldn't stay that long because I hadn't taken a bed to sleep on or any food or drink or my medication. I wanted to go to dewsbury hospital because the wait time there showed 2 hours to see a doctor in A&E but when I asked to discharge myself I was told by the lead nurse that there wouldn't be a cardiologist there and it would be best if I stayed at pinderfields so I did stay. When I was triaged after 2 hours I was then told I would have to wait another 8 to 9 hours to be seen by a doctor. How can you run a service like this? How do you expect sick people to wait that long? There is clearly not enough doctors at pinderfields A&E and something should be done about it. Patients have no choice but to go to A&E which is now more like a walk in centre. The only emergencies that are treated as emergencies are those that come in by ambulance and that is so unfair. Why does triage take so long too, over 4 hours on the board? I could see that a nurse called one patient in every 30 minutes and with nearly 100 patients in A&E patients will in future ring for an ambulance. The staffing managers want retraining because they cannot manage staff in an appropriate way. The nurses must be on a go slow too because they walk about at a snail pace, spend loads of time chatting and take an hour to swap shifts. What is so wrong at this dreadful place? According to the Royal College of Emergency Medicine in 2022, 23,003 people died after spending at least 12 hours in an A&E waiting for care or to be admitted to a bed, that is one person every 23 minutes and I can now see why this statistic is so shocking. How many of those have died waiting at pinderfields A&E?
Visited Accident and emergency services on March 2024
Review titled Pinderfields Hospital
Replied on 02 April 2024
Dear Bev Thank you for taking the time to post your feedback regarding your recent experience of our Emergency Department. It is clear from your posting how frustrated you have been left feeling and for that I am really sorry. Unfortunately, we are continually seeing high numbers of attendees at our Emergency Departments and we are looking at various ways of reducing the length of time our patients are having to wait. One of which is working with other organisations within the community. We fully appreciate the lengthy waits in the department does not make for a positive experience, but we are working hard on looking at ways to improve this. Thank you again for sharing your feedback with us which has been shared with teams. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fabulous ward
Rated 4 stars out of 5
by Jessica - Posted on 08 March 2024
I was recently sent to gate 36 by my gp and from the very start they were quick and efficient in getting me seen. The acp I had throughout my treatment was caring, kind and very helpful. They stayed in touch and made appointments for me to be reviewed regularly, and to keep an eye on me. Eventually it resulted in me having to have a minor op, I was so nervous, but all nursing staff made me feel so much better and comfortable. I couldn’t have asked for better treatment, and I think they all deserve the credit of how well they do their job. Excellent service and I can’t thank them enough.
Visited Don't know on February 2024
Review titled Pinderfields Hospital
Replied on 11 March 2024
Dear Jessica Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read that your experience at our hospital was positive and that our staff provided great care. It is heartening to read of how you found one particular member of staff to be caring, kind and very helpful. I will ensure your lovely feedback is shared with all of the teams involved in your care and treatment. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust