Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Hospital and staff, disgraceful parking.
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2023
The hospital, care and it's staff were faultless throughout the visit, very impressed. Parking is disgraceful, said £6.90 to park for up to 24 hours. I was there around 9 hours and machine charged me £18.30 to leave. Be wary when parking you have enough money to cover whatever amount they decide to charge.
Visited Neonatal Care on March 2023
Review titled Pinderfields Hospital
Replied on 28 March 2023
Thank you for taking the time to share your feedback regarding your recent experience. I have shared your kind comments regarding the care and treatment you received. However, I am disappointed to read of how much you were charged to pay for car parking. I have checked and between 4-24 hours the parking charge is £6.90 so I am not quite sure why you were charged so much. I am assuming that there is a problem with the machine and if you are able to let me know which machine it was, I can ask the Car Parking team to have a look at it. I am really sorry for the amount you had to pay and can fully appreciate how frustrating this will have been. If you could like to contact our PALS team, myh-tr.palsmidyorks@nhs.net, with details of the machine we can make sure it is looked at. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great care and understanding
Rated 5 stars out of 5
by Pamela Barnaby - Posted on 22 March 2023
Advised by GP to attend urgent care Monday 20th March. Reluctant as it was concerning my 34 year old daughters breast and legs. The triage staff and the lovely doctor were brilliant even though they were so busy and my daughter was so anxious. Thankyou everyone concerned especially the very kind doctor ( sorry don't know her name.) Daughter now on fast track journey.
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 23 March 2023
Dear Pamela Thank you for taking the time to share both yours and your daughter's experience of care at Pinderfields Hospital. I am really pleased to read both of your experiences were positive, despite the busyness of the department. I am sure the team will be equally pleased to know how brilliant you feel they are. Thank you again and I wish your daughter all the very best with your journey. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled No response
Rated 1 star out of 5
by Mr Griffiths - Posted on 18 April 2023
I'm leaving this review really as I don't know what else to do, i was referred for a urgent CT scan and had the scan five and a half weeks ago, I was informed by the nurse the results would take two weeks to arrive,I contacted the urology department after two weeks and was told they hadn't been processed yet and they would be posted out to me, since then I have left two telephone messages with urology to call me back and no one has, I eventually got through to the radiology department and was told where the results had been sent,so I contacted the doctor's secretary yesterday,got a message service so asked the doctor's secretary to call me, it's now after 4pm the following day and still nobody has called and I have received nothing through the post five and a half weeks on . As I said at the start I'm only leaving this review as I don't know what else to do at this worrying time Mr Griffiths
Visited Urology on March 2023
Review titled Pinderfields Hospital
Replied on 20 April 2023
Dear Mr Griffiths Thank you for taking the time to post your comments and I am really sorry that you feel you have had no other option but to leave a review on a public website. I can only imagine how worrying the delay in receiving your tests results must be for you and I am sorry that you have not received any information. In order for us to be able to look into this for you we will need some personal information which would be inappropriate to request on a public website. Therefore, could I ask that you make contact with our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to chase up the results for you. Thank you again and I hope we can resolve this issue for you as quickly as possible. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Waiting time ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I have been referred to Neurology department - Pinderfields by my local doctors advising that I most probably have mnd after other tests coming back as fine. Obviously the "most probably" comment is alot to swallow. I was referred on 31st March and should have had an appointment by 1st May. It is 16.5.2023 and still have not received an appointment after chasing up on 3 occasions. This is a long time of waiting an outcome of if i have or havent got a life threatening illness.
Visited Neurology on March 2023
Review titled Pinderfields Hospital
Replied on 18 May 2023
Thank you for taking the time to post your comments regarding your referral to our Neurology Department. I am really sorry that you have been experiencing difficulties and can only imagine the frustration this will have caused. If you could contact our PALS team on myh-tr.palsmidyorks@nhs.net they will be able to look into this for you. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled No care or compassion
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
In my 24 hour experience of A&E I was left for 16 hours, only having my bloods monitored regularily but not treated or cared for at all. I had been on the floor for several hours and should of been given an MRI but was disregarded and treat with no compassion or dignity. All nurses seemed to be hating their job bar the odd one.
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 27 March 2023
Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of your experience and really saddened that you felt disregarded by staff. This is not something we would want any of our patients to experience. Our Emergency Departments have been experiencing significant pressures due to the increase of patients coming through the department. Even though the department is extremely busy, all of our staff do aim to provide a high standard of care and treatment that is patient-centred. From your posting, it is clear this has not been your experience and for that I am sorry. If you would like us to look further into your concerns, please contact the PALS team on myh-tr.palsmidyorks@nhs.net. I have shared your feedback with the manager of the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful service in extreme circumstances
Rated 5 stars out of 5
by Chris J - Posted on 10 March 2023
I want to thank the staff in A&E this week. Overcrowded and rushed off their feet the staff were kind and patient with my sister and myself in very trying circumstances. It’s not the nurses fault the service isn’t properly funded and there are long waits to be seen, these nurses were heroic. Florence Nightingale would have been proud!
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 22 March 2023
Dear Chris J Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. Our Emergency Departments are always a busy place and I am pleased to read that both yourself and your sister were treated with kindness and patience. All of our staff aim to provide high levels of care and it is clear from your feedback that this was both yours and your sisters experience. Saying that Florence Nightingale would have been proud is high praise indeed and I have shared your kind words with the team. During these extremely busy and unprecedented circumstances, your kind words will definitely put a smile on staff faces! Thank you again and I hope your sister is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Car parking problems
by David12 - Posted on 05 January 2023
I entered Pinderfields hospital car park and the machine issued me with a ticket. On leaving within the 2 hour period both payment machines stated the ticket was faulty, I being let out of the car park by hospital security. I do hope I am not issued with a fine as the car parking company are in breach of contract by not ensuring I was issued with a ticket that is not faulty. I will be using the local bus service from now on. I am not best pleased
Visited January 2023
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 09 January 2023
Dear David12 Thank you for taking the time to post your comments regarding your recent experience. I am sorry you have not been left feeling pleased by your whole experience and that you are worried that you may receive a fine. If you do receive anything, then please do come back to me and I will speak with our Car Parking office. Thank you again for your feedback and I am sorry for your negative experience. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled New Granddaughter
Rated 5 stars out of 5
by Christopher Messenger - Posted on 20 January 2023
Thanks to all Maternity Staff, Doctors and Consultants including a great midwife who worked their magic in a professional manner to ensure my granddaughter arrived safely in this World in a challenging delivery, can’t thank you enough, Chris Messenger
Visited Maternity services on January 2023
Review titled Pinderfields Hospital
Replied on 24 January 2023
Dear Christopher Firstly, please let me congratulate you on the birth of your Granddaughter. I hope both mum and baby are doing well. Thank you for taking the time to post your comments regarding the care and treatment provided by our staff within our Maternity Service. I am delighted to read that all of our staff provided a high standard of care and treatment to ensure your Granddaughter arrived safely. Your kind words will be shared with the team. Thank you again and I wish you and your family all the very best. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled phone number listed on website doesnt work
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
trying to reach this service is impossible since the number listed for dermatology on their website gives a dead tone 01924 212178 - if this is no longer the number then please update your website
Visited Dermatology on January 2023
Review titled Pinderfields Hospital
Replied on 02 August 2023
Thank you for taking the time to post your comments regarding your experience of trying to contact our Dermatology department. I am really sorry that the information is incorrect and from searching on the Internet, I have been able to find the website with the wrong telephone number. We have contacted the owners of that website to ask that they update their information with the correct telephone number. Thank you for making us aware of this however, I am sorry for any unnecessary frustration this will have caused you. I can confirm that the correct details to contact the service are:- Pinderfields Hospital Telephone: 01924 542019 / 542022 Pontefract Hospital Telephone: 01977 747595 Dewsbury and District Hospital Telephone: 01924 816137 Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Brilliant staff
Rated 5 stars out of 5
by Caroline o - Posted on 25 January 2023
My daughter went in for a day dental procedure on the children’s ward at Pinderfields and I have to say a massive thank you to all staff who cared for her especially as she is very challenging due to her disabilities .I cannot praise them high enough as they really went out of their way to make it as stress free as possible for her ,especially the Dentist and the Anaesthetist who were fab with her and so kind .At a time when the NHS is having so mainly complaints credit where and when it’s due ,in this instance I couldn’t fault it
Visited Paediatric Surgery on January 2023
Review titled Pinderfields Hospital
Replied on 27 January 2023
Dear Caroline Thank you for taking the time to post your comments regarding your daughter's experience. It was so pleasing to read your comments about the amazing care received by your daughter whilst on our Children's Ward, and I will be sure to share your post with all of the staff involved in her care. I know how delighted they will be to read your feedback. I can appreciate what a very frightening and stressful time it must be for our younger patients when coming into hospital, and I am pleased that all of our staff were able to make this experience a little easier. Thank you again and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust