Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care and kindness
Rated 5 stars out of 5
by Deborah Ruth Watts - Posted on 18 January 2023
I spent 25 hours in A & E waiting for a bed on ward 12. Without exception all the staff l met and observed caring for others showed great empathy, care and kindness. Staff were highly trained and professional and endeavoured to manage my pain and ensure my needs were met. I am very grateful for their patience and encouragement and so thankful that we all have access to NHS healthcare.
Visited Accident and emergency services on January 2023
Review titled Pinderfields Hospital
Replied on 19 January 2023
Dear Deborah Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of the length of time you spent waiting for a bed however, it is lovely to read how you describe our staff to be caring, kind and showing empathy. All of our staff aim to provide high quality care and treatment and I am pleased that this was your experience. I have shared your kind words with all of the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Under the current pressures.
Rated 5 stars out of 5
by Ken Thompson - Posted on 29 January 2023
I was admitted to this hospital by ambulance in the early hours of Saturday morning with very high blood pressure resulting in a serious nasal bleed. I was seen by a doctor within 1.5 hours and then referred to an ENT consultant, who I saw shortly afterwards. The treatment was excellent by everyone and each was friendly and professional.
Visited Accident and emergency services on January 2023
Review titled Pinderfields Hospital
Replied on 30 January 2023
Dear Ken Thank you for taking the time to leave such lovely feedback. I am delighted to read that you have been happy with the care and treatment you received. It is lovely to read words such as "friendly" and "professional". I will pass on your kind words to the teams who I know will be thrilled with your comments. Thank you again for your feedback and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2022
The doctor was extremely rude and unprofessional. He didn’t listen to the patient at all and just wanted me to say yes or no to his questions. A key function of being a doctor is to listen to patients and then provide appropriate advice. This doctor just didn’t listen and I don’t trust his advice at all. I wouldn’t recommend this ent service to anyone.
Visited Ear, Nose & Throat on December 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your recent experience. I am really disappointed to read of your experience and that you felt the Doctor was rude and unprofessional. I am so sorry and can only imagine how frustrating this must have been for you. Our staff aim to communicate clearly and sensitive at all times and I am so sorry that this was not your experience. I will share your comments with the Manager of the service. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Care and Compassion
Rated 5 stars out of 5
by Steph Radford - Posted on 29 December 2022
My mum was admitted via ambulance and taken straight into Resus, very poorly. The staff were amazing in exceptional circumstances and gave mum such care. The unit was extremely busy and the staff worked under stress. Once mum had been stabilised we were moved into a cubicle until a bed was found. The nurses and doctors cared for mum and us, I can't fault any of them. They understood what an emotional time it was for us. Thank you
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 03 January 2023
Dear Steph Thank you for taking the time to post your comments regarding your mum's recent visit to our hospital. I cannot begin to imagine what a worrying time this must have been for you and your family. It is so lovely to read how staff were "amazing" and very supportive. All of our staff aim to provide a high standard of care and treatment and it is clear this has been your experience. I will share your kind words with the team and thank you again for your comments. I hope your mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Full sometimes scary
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
My mum had a fall and the a&e was full, she was seen quite quickly and treated lovely by the staff they were brilliant with mum and nice even though really really busy. What we fould a little frightening was the amount of police with offenders and some with awful injuries.
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your Mum's experience whilst in our Emergency Department. I am sorry to read of your Mum's fall but pleased that her experience in the Emergency Department was really positive. I can fully appreciate how frightening the department can be at times and hope that staff were able to provide reassurance to your mum. I will share your lovely feedback with the team. Thank you again and I hope your Mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled The staff were all fantastic
by polariswh53 - Posted on 20 December 2022
The staff were all fantastic at Pinderfields A & E. They were under staffed with 10 hour waits to see a doctor, despite this I felt listened too and very well cared for.
Visited December 2022
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 20 December 2022
Dear Polariswh53 Thank you for your feedback regarding your recent experience of using our Emergency Department. I am sorry to read that you had the need to access our Emergency Department however, I am delighted to read that although there was a wait to see a Doctor, you felt listened to and cared for. All of our staff are working under extremely unprecedented circumstances and are still striving to try and do what’s best for our patients. I will share your lovely feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Provided by Care opinion
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Review titled Not interested and failed
Rated 1 star out of 5
by Grant lee - Posted on 08 December 2022
Took grand child as told by doctor with letter. 5 hours never did any obs then nurse came look and said viral infection, didn't ask anything or even read letter from docs. Also said no beds so take her home. Still no better day after back to different docs from 111. Once checked has double ear infections, bad throat and temp 39.1 needed urgent antibiotics. Discusting that a massive hospital didn't do basic tests or care about there patients. Luckily saw a caring professional day after who did there job...
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 12 December 2022
Dear Grant Thank you for taking the time to post your comments regarding your recent experience. I am really sorry for the experiences you have described and can only imagine what a worrying time this must have been for you. It is evident how frustrated you have been left feeling and for that I am very sorry. If you would like us to look into this further for you, please do contact our PALS team (myh-tr.palsmidyorks@nhs.net). I will share your feedback with the manager of the service and would like to thank you again for sharing this with us. I hope your Grandchild is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Poorly managed under pressure
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
Attended with an elderly relative following 10 hours through 111 triage and being referred for tests. We then waited another 8 hours is A&E as we started again with the queuing system. I do think 111 and A&E should take a more joined up approach but also think that it would be beneficial if the geriatric A&E offering was separate from general. I also think that ambulance staff should be able to hand over to a designated person to support vulnerable elderly people, especially given how many were left on beds in corridors with no information. This would then free up ambulance staff to go back out and carry out their duties as there were too many clogging up corridors whilst waiting to 'offload' patients. We waited 3+ hours for an ambulance and can see why.
Visited Accident and emergency services on November 2022
Review titled Pinderfields Hospital
Replied on 08 November 2022
Thank you for taking the time to post your comments regarding both yours and your elderly relatives experience whilst in our Emergency Department. I am sorry to read of your experiences and for the length of time waiting in the department. We are continually seeing an increase in the demand for our Emergency Departments which means some of our patients are waiting longer than we would like and for that I am sorry. I have shared your feedback with the staff as it is important that we continually learn from our patients/relatives/carers experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net Thank you again and hope your elderly relative is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Nothing was too big or small for them.
by browsernp65 - Posted on 16 November 2022
I was admitted onto gate 37 for observations and then was moved to gate 36. I was in a bay room with several other ladies. The nurses, doctors, healthcare assistants and cleaners all went out of their way to ensure you received the best care possible. Nothing was ever too big or small for them. On a weekend where the nurse were busy and rushed off their feet they still ensured that the patients best interest was at heart. I just want to say a massive thank you for all of the effort and care they provided me with. The only one recommendation I would make is that the meal times aren’t very convenient. Breakfast 08:30am then lunch at 11:45 and tea at 17:30. I personally think it is a little bit much of a gap and lunch is a bit early. The choice of food and drink is exceptional.
Visited November 2022
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Browsernp65 Thank you for taking the time to post your comments regarding your recent experiences whilst you were an inpatient on Gate 37 and Gate 36. I am pleased to read of your positive experiences and that all of the staff went out of their way to ensure you received a high standard of care and treatment. This is something all of our staff aim to achieve. I have shared your feedback with the teams who I know will be really pleased to read your comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended with my child who has Adhd with a medical emergency. The staff were so kind and patient especially the triage nurses and anethatists. Without their kindness and understanding my child would have really struggled to access the emergent treatment needed. Staff were rushed off their feet and some of them had worked through their breaks yet we were still dealt with with a smile and genuine concern. All staff greeted us with their first names and explained what would happen at every step of the process. They listened to my child’s additional needs and responded with adjustments. I can’t thank them enough. Just wonderful. I hope they see this.
Visited Accident and emergency services on November 2022
Review titled Pinderfields Hospital
Replied on 28 November 2022
Thank you for taking the time to post your comments regarding both yours and your child's recent experience. It is lovely to read how you felt staff were kind and patient and were really understanding. I can only imagine how reassuring this must have been for you. I will share your kind words to the team as I know how pleased they will be to read your comments. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust