Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Unacceptable parking issues
by Anonymous - Posted on 07 June 2024
I have had the displeasure of having to visit pinderfields multiple times throughout my pregnancy, everytime I have been I have not been able to park in an actual car parking space, I have been forced to park on double yellows, grass verges and access paths to be able to get to my appointments on time. Why does the car park allow people to still enter when there are no spaces left? Why are all the staff car parks so big and always have tons of spaces left but the customer and visitor one is always so full? Surely it makes sense to expand the customer and visitor car park and lose one of the staff ones at least? My appointment today was for a blood pressure check as I am 9 months pregnant and suffering with high blood pressure. I had to sit and wait for a hour to have it checked multiple times. After returning to my car I find that I have been given a parking fine because I was forced to park on double yellows or miss my appointment, purely because there were no spaces left. I drove around the car park back and forth for half an hour trying to find a space before I resorted to parking on double yellows within the car park. The parking situation is an absolute joke. When I found the parking ticket I broke down in tears and had to sit and calm myself before driving home, people don’t need the stress of parking to be this bad when they are already having to visit a hospital for whatever reason. Needs addressing, and quickly!
Visited Don't know on June 2024
Review titled Pinderfields Hospital
Replied on 13 June 2024
Thank you for taking the time to post your comments and I am so sorry to read of your experience. We are in the process of a complete overhaul of the car park infrastructure which we hope will alleviate the congestion and make a visit to the hospital a little less stressful. However, I cannot even begin to imagine what a distressing situation it will have been for you trying to find a car parking space but thank you for sharing your feedback with us. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled average
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
Was admitted to plastic surgery, initial care in hospital was good, Aftercare is abysmal, had a letter from surgeon saying they would keep me on their books and would have a follow-up appointment in two months .I rang up for a appointment at hand clinic to find i have being taken off their books .still waiting for a appointment to see surgeon after having waited 7 months. Going back to see gp to get some help
Visited Plastic surgery on June 2024
Review titled Pinderfields Hospital
Replied on 01 July 2024
Thank you for taking the time to post your comments regarding your experience and I am pleased to read that your initial care has been good. However, it is disappointing that you have had to chase for a follow-up appointment which still hasn't been arranged. I wonder if you have been in contact with our PALS team who may be able to speak to the service on your behalf with regards to a follow-up appointment. If you would like to contact PALS, their email address is myh-tr.palsmidyorks@nhs.net. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Well organised and caring attitude
Rated 5 stars out of 5
by Sheila Jones - Posted on 24 June 2024
Attended A&E today with daughter who attended with 14 month old son. Directed to children’s department where he was quickly seen by nurse for stats taken then examined by junior doctor after approval from my daughter. Examined by senior doctor afterwards. Directed to X Ray department with very efficient practices. Discharged afterwards by same senior doctor. All very thorough polite and pleasant which ensured we had total confidence in treatment. Thank you.
Visited Accident and emergency services on June 2024
Review titled Pinderfields Hospital
Replied on 25 June 2024
Dear Sheila Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department with your daughter and her son. It is lovely to read such positive feedback and I will forward your comments to the team so that they are aware. I will ask the team to share your feedback with all of the staff, as I am sure they will be delighted to read your comments. Thank you again and I hope your daughter's son is recovering well. Kind regards Clare Blackburn Head of Patient Experience
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Review titled Staff amazing, car park beyond dire.
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
I had read that parking was bad but did not foresee just how bad. The outpatient, in his nineties has a disabled badge. I couldn't drop him at the door and queue for parking as he would have panicked if left alone for any length of time. I arrived very early and eventually, after nearly an hour I parked ..... a great distance from the entrance to the hospital. He really, really struggled to get to the main doors. Once inside the hospital all the staff were amazing, but he was really suffering already and nearly didn't make it up to the department he needed to visit. I really fail to see why a large hospital like this cannot have an appropriately sized car park particularly for sick and disabled users. If they ever do have one and it is not in immediate proximity to the hospital, it should should have wheelchairs etc for the use of patients. At the moment I think the hospital itself is not fit for purpose, although the staff in this department were excellent and the porters who helped us were also amazing.
Visited Dentistry and Orthodontics on May 2024
Review titled Pinderfields Hospital
Replied on 02 May 2024
Thank you for taking the time to post your comments regarding the experiences described when visiting the Pinderfields Hospital site. I am pleased to read that once inside the hospital, you found staff to be amazing but I am disappointed to read of the difficulties experienced with car parking. Unfortunately, there is high demand for parking on a daily basis at Pinderfields Hospital and I am sorry for the difficulties experienced with parking. I would like to reassure you that the service is developing plans for better management of our car parks. We are constantly looking at different ways to improve the car parking situation but would like to thank you for sharing your concerns with us. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled ENT
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
I've had an appointment with ENT back in February. After appointment I have been told that I will be referred for a CT scan and I should receive a letter in a couple of months. I have phoned the hospital on the end of March and after being transffered to multiple departments I've been told that they can see the request from doctor and I should expect the letter in April/early May for my appointment. We are now on the end of May and I still haven't received my appointment letter. I have phoned hospital again to be told that the request is not showing on system and that I need to speak to ENT department and request referral. I've expressed my concerns and pointed out that when I phoned in March I was assured that this information is on system but due to strike the referral was pushed back, at least that's what I have been told. After being put through to ENT I have been left on hold for an hour, phoned again to be left on hold for another 40 minutes, 3rd time I've only waited 30 minutes before being cut off. My first appointment with ENT doctor was great and professional, but getting any information after that or my referral letter is proving impossible. I have waited more than the required time and it seems that I might no longer even have the referral at all. I don't know how to proceed in order to be seen.
Visited Ear, Nose & Throat on May 2024
Review titled Pinderfields Hospital
Replied on 23 May 2024
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your feedback how frustrated you have been left feeling and for that I am really sorry. Perhaps I can suggest you contact our Patient Advice & Liaison Services (myh-tr.palsmidyorks@nhs.net) who will be able to look into this for you and speak with the relevant services. Thank you again and I hope you do contact our Patient Advice & Liaison Service. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Thank You So So Much
Rated 5 stars out of 5
by Heather Macintosh - Posted on 24 May 2024
I was admitted to AAU via A/E and Resus recently and I have to say how kind, caring and professional everyone was. Please keep up the good work. We need you. In spite of all the current difficulties my experience was second to none. Thank you.
Visited Accident and emergency services on May 2024
Review titled Pinderfields Hospital
Replied on 28 May 2024
Dear Heather Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read of your positive experience and that you found our staff to be kind, caring and professional. I will be sharing your kind words with the team who will really appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Everything acceptable
Rated 5 stars out of 5
by Stephen Taylor - Posted on 19 May 2024
I was admitted urgently for 2 scans and medical checks. I had to wait a while but that was understandable as the hospital was extremely busy. The service I received over six days from the doctors, nurses and all other staff was very good and friendly. I have no complaints at all. I didn't expect good food but it was actually all really nice. No complaints in this dept. either.
Visited Diagnostic Imaging on May 2024
Review titled Pinderfields Hospital
Replied on 20 May 2024
Dear Stephen Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read that your overall experience was positive and that you found staff to be friendly. All of our staff aim to provide a high standard of care and I am pleased that this was your experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Shocking accident and emergency department
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2024
Visited this place 4 times in last two years waited over 8/10 hours walked out three times, old people waiting hours looking uncomfortable on deaths door! Staff that do nothing but plod about, ended up at lgi was seen in three hours offered pain relief service excellent baring in mind Leeds is a larger city! It’s not the nhs that needs more money it’s this place wants a kick up the backside!!
Visited Accident and emergency services on May 2024
Review titled Pinderfields Hospital
Replied on 28 May 2024
Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. I am sorry to read of your experiences and that you felt you had no other option but to go to another hospital for treatment. I am pleased to read that you were able to receive appropriate pain relief. I hope you are feeling much better. We are seeing an increase in the number of patients to our hospitals which means our patients are having to wait much longer in our Emergency Department than we would like. We fully appreciate and acknowledge this does make for a positive patient experience. Please be assured we are doing everything we can to reduce the waiting time in the department and I will share your feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled great service
Rated 4 stars out of 5
by michael clement - Posted on 11 April 2024
attended A&E on 8/4/24 was seen in triage within an hour refered to Doctor seen very quickly. was decided I had to go to ward 36. a wait of approx 2 hours. Had numerous tests and given medication and discharged that afternoon, I would like to thank all staff especially the doctor and sister on ward 36 for their kind attention to me. Thank you.
Visited Accident and emergency services on April 2024
Review titled Pinderfields Hospital
Replied on 12 April 2024
Dear Michael Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read how you were treated with kindness from all of the staff involved in your care and treatment. I will ensure that your feedback is shared with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Why no answer?
Rated 3 stars out of 5
by Sussex person - Posted on 10 April 2024
We have tried three times this evening to find out how my partner's mother is after she was brought to accident and emergency. We were put through to a number that just rang out, on all three occasions.
Visited Accident and emergency services on April 2024
Review titled Pinderfields Hospital
Replied on 11 April 2024
Thank you for taking the time to post your comments regarding your recent experience of contacting the hospital. I am sorry you have experienced difficulties in trying to obtain an update on your partner's mother and acknowledge how frustrating this will have been for you. I wonder if you have tried contacting our PALS team (myh-tr.palsmidyorks@nhs.net). If not, I would suggest contacting the team who will be able help in trying to obtain an update for you and your partner. If there is anything further we can do, please do contact our PALS team. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust