Pontefract Hospital
Friarwood Lane, Pontefract, West Yorkshire, WF8 1PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 3 stars out of 5
by sandra White - Posted on 23 April 2024
Your waiting list states there is a 34 weeks waiting list. I have had 2 appointments one Sept 2023 and one Feb 2024 Both were cancelled so I have been waiting 14 Months as I was referred in Feb 2023. that is 56 weeks. My condition is getting worse. I have rung the appointments dept but with no luck. Please Please can I have an appointment that is fulfilled by you .
Visited Rheumatology on September 2023
Review titled Pontefract Hospital
Replied on 24 April 2024
Dear Sandra Thank you for your email and I am really sorry to read of your experience and in particular, cancellation of appointments. Unfortunately, I am unable to offer you an appointment via this website. Please see below contact telephone numbers which may be helpful: - For follow-up appointments/appointment queries please call 01924 541169. Open Monday to Friday, 9am-5pm. If you need to cancel or change your appointment, please telephone us on the number you have on your appointment letter. - For outpatient appointments please call 01924 541169 (calls are charged at the local rate). If you are still finding it difficult to get through to the Appointment Centre, please contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Respiratory
Rated 5 stars out of 5
by Farhan Shafique - Posted on 25 May 2023
1st time I’m going to Pontefract Hospital. The staff was very friendly and helpful. Specially nurses and doctors there are very good people and they are so much different, like very friendly and very good. My best wishes for the staff. And parking office staff as well. I’m very Thanks full of people.
Visited Respiratory Medicine on May 2023
Review titled Pontefract Hospital
Replied on 30 May 2023
Dear Farhan Thank you for your comments regarding your recent experience and I am so pleased to read how you describe staff to be friendly and helpful. I will share your kind comments with the staff as I know how pleased they will be to read of your positive experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent staff
Rated 5 stars out of 5
by Sue Devine - Posted on 09 April 2023
My experience as a day case patient in the orthopaedic suite was really good. The ward sister, staff nurses, health carers and theatre staff were all very professional, friendly and supportive. My stay was morning only however I was treated with the utmost respect and dignity, nothing was too much trouble. These ladies and gentlemen work so hard and in sometimes difficult circumstances, but keep going, caring for all patients that come through their care. They earn every penny and more. Thankyou very much to all NHS staff
Visited Orthopaedics on April 2023
Review titled Pontefract Hospital
Replied on 11 April 2023
Dear Sue Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that your whole experience has been hugely positive. It means so much that you were happy with all of your care and treatment and your comments regarding our staff are so heart-warming. I will pass on your lovely, kind words to the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust