Pontefract Hospital
Friarwood Lane, Pontefract, West Yorkshire, WF8 1PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Respiratory
Rated 5 stars out of 5
by Farhan Shafique - Posted on 25 May 2023
1st time I’m going to Pontefract Hospital. The staff was very friendly and helpful. Specially nurses and doctors there are very good people and they are so much different, like very friendly and very good. My best wishes for the staff. And parking office staff as well. I’m very Thanks full of people.
Visited Respiratory Medicine on May 2023
Review titled Pontefract Hospital
Replied on 30 May 2023
Dear Farhan Thank you for your comments regarding your recent experience and I am so pleased to read how you describe staff to be friendly and helpful. I will share your kind comments with the staff as I know how pleased they will be to read of your positive experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent staff
Rated 5 stars out of 5
by Sue Devine - Posted on 09 April 2023
My experience as a day case patient in the orthopaedic suite was really good. The ward sister, staff nurses, health carers and theatre staff were all very professional, friendly and supportive. My stay was morning only however I was treated with the utmost respect and dignity, nothing was too much trouble. These ladies and gentlemen work so hard and in sometimes difficult circumstances, but keep going, caring for all patients that come through their care. They earn every penny and more. Thankyou very much to all NHS staff
Visited Orthopaedics on April 2023
Review titled Pontefract Hospital
Replied on 11 April 2023
Dear Sue Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that your whole experience has been hugely positive. It means so much that you were happy with all of your care and treatment and your comments regarding our staff are so heart-warming. I will pass on your lovely, kind words to the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Left unsure as to what is next
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2023
Saw the pain management team. Really nice caring individual in first appointment. I have multiple issues caused by failed surgery. He explained I was on a pathway and I had hope for the first time in ages. Said I would see physio etc and I would have help dealing with the aftermath of the surgery. A couple of months later I get another appointment. Was in for less than ten mins, different person. I was basically told i could choose one pain and one pain only. I felt totally lost by this, chose back and basically on a 9 month + waiting list for steroid injections. No physio mentioned, no pathway of care. Just wait. I am doing exercises at home, whether they are the right ones or I am doing them correctly I don't know. I went home shocked, the clinic wasn't what I was lead to believe. I phoned back the following Monday, asking about what happens with physio and other pain issues, was told the physio was off long term sick...and that's it. No further update, no where do I go instead, what's next. Just wait for the back injections... I had such high hopes of actually getting help, I should have known better
Visited Pain Management on March 2023
Review titled Pontefract Hospital
Replied on 06 December 2023
Thank you for taking the time to post your comments regarding your recent experience. Firstly, thank you for your kind words about the member of staff who you have described as being "really nice" and "caring". I am sorry that your next appointment with the service was not as positive. I cannot begin to imagine how upsetting and frustrating that must be for you. Perhaps our PALS team could help find out what is happening with your care and treatment. If you would like them to look into this for you, please do contact them on myh-tr.palsmidyorks@nhs.net. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wasted Time
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
I attended UTC following a fall my child has resulting in him going over on his ankle. In which he could not apply fully pressure, his foot was swollen, he was complaining it hurt, couldn't put shoes on and at some points was screaming out in pain. His foot was also cracking and had popped before taking him in, following advice from 111. The waiting time is not the issue, and I fully understand the severity of the doctors strikes. My child would not be here if it wasn't for the NHS. My issue here is we were triaged and told he would be going to have an xray and to wait in the waiting area. I even questioned how they xray a hyperactive toddler. All fine. An hour and a half later, his name gets called again. I thought we were going to the xray so I had my partner wait in the waiting area while we went. To then have no mention of an xray and be triaged again and told to just give him paracetamol. I was made to feel as though I shouldn't have taken him, and I was just wasting time. When actually they wasted their own time wasted, but mine also. As well as other patients in the waiting area who were waiting to be triaged. I was advised not to feed my child before attending. So I didn't. So a very hungry toddler, an unnecessary extra 1.5 hour wait and told to just take paracetamol, despite being told he was having an xray.
Visited Urgent Treatment Centre on March 2023
Review titled Pontefract Hospital
Replied on 22 March 2023
Thank you for taking the time to post your comments regarding your recent visit to our Urgent Treatment Centre. I am so sorry that your experience of our service has been such a poor one. I was particularly disappointed to note that you were made to feel as though you should not have taken your child to the department. I cannot begin to imagine how upsetting and frustrating that must have been. Please be assured that what you have described is not the person-centred approach to patient care that all of our staff aim to achieve. I have forwarded your feedback onto the managers of the department as it is important we learn from our patients/relatives/visitors experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Competent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
For the treatment I had the waiting time was acceptable. Treated with respect and courtesy. My age ( 80) was taken into consideration.
Visited Orthopaedics on January 2023
Review titled Pontefract Hospital
Replied on 11 January 2023
Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read of your positive experience and I will be sharing your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very polite and caring service.
Rated 5 stars out of 5
by David lloyd - Posted on 22 January 2023
I found the staff in this department very knowledgeable and caring. They explained everything to me in a manner I could understand because on the day of my visit I left my hearing aids out because of the interference and feedback the aids were picking up . The department is clean and spacious and plenty of privacy. I would give them 10 out of 10 .
Visited Pain Management on January 2023
Review titled Pontefract Hospital
Replied on 24 January 2023
Dear David Thank you for taking the time to post your comments regarding your recent experience. I am very glad to read that you had such a positive experience when attending the department and that you have given them 10/10! I am pleased that our staff explained everything to you that you were able to understand. I will be sharing your feedback with all those involved. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Disappointing.
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2023
I attended UTC following deterioration of ongoing illness. Staff I dealt with were unsympathetic and dismissive. I was made to feel as though I shouldn’t have attended and had wasted their time. At one point I actually felt embarrassed and questioned why I had attended despite feeling very unwell. Staff were polite in manner however the way in which the situation was dealt with and the language they used was very disappointing.
Visited Urgent Treatment Centre on January 2023
Review titled Pontefract Hospital
Replied on 03 January 2023
Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of your experience and how you have described staff being unsympathetic and dismissive. The Trust has clear values and behaviours that all staff should adhere to and I am sorry that this was not your experience. I will share your feedback with the team so that they fully understand what a negative impact this has had on you. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Ridiculous waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2022
Son attended today at 1pm. Told a 3 he waiting time, then at around 4pm was told was 6 hour waiting time. It’s now 7.34pm n he’s still waiting. Absolutely outrageous that people have to sit 7+ hours to be seen, surely it doesn’t take that long to deal with patients.
Visited Urgent Treatment Centre on December 2022
Review titled Pontefract Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding both you and your son's experience. I am really sorry to read of your delay within the department. Unfortunately, we are seeing a huge demand for our services, with high attendances at our Emergency Departments and Urgent Treatment Centre. This means that our patients are waiting much longer than we would like. Please be assured that we are doing everything we can to reduce the length of time our patients are waiting in the department. I will be sharing your feedback with the team. Thank you again and I hope your son is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Really good experience
Rated 5 stars out of 5
by Julie Goodman - Posted on 22 January 2023
I had a hip replacement in December. From the minute I was referred for treatment everyone has been friendly, professional and helpful. This includes the nurses, cleaners, The physios , the people that organise the surgeons list, surgeons secretary, the anaesthetists and the surgeon. They are all fabulous role models for the nhs.
Visited Orthopaedics on December 2022
Review titled Pontefract Hospital
Replied on 24 January 2023
Dear Julie Thank you for taking the time to post your comments regarding your experience in December 2022. I am pleased to read that your experience was so positive and that all the staff involved in your care and treatment were friendly, professional and helpful. It is heart-warming to read how you feel they are all such "fabulous role models for the NHS". I will ensure that your kind words and thanks are passed onto all involved. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Brilliant service
Rated 5 stars out of 5
by Robert Barlow - Posted on 25 December 2022
The lady consultant was lovely and was very friendly. As was the other two nurses and the registrar, first class service
Visited Dermatology on December 2022
Review titled Pontefract Hospital
Replied on 28 December 2022
Dear Robert Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read of your feedback and in particular you found all staff to be "first class". I know how much the staff will appreciate your comments and just to let you know, I will be sharing your feedback with them. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust