Pontefract Hospital
Friarwood Lane, Pontefract, West Yorkshire, WF8 1PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled shoulder replacement
Rated 5 stars out of 5
by andy - Posted on 01 January 2023
After having had cancer (Hodgkins lymphoma) as a young man I was left with very high anxiety levels regarding anything that involved doctors or hospitals. On the day of my surgery for a total shoulder replacement I was beyond myself with all I can describe as 'fear'. All levels of staff at Pontefract Hospital were fantastic at helping reduce my very high anxiety levels in particular the anesthesiologist who was a very empathetic and extremely understanding young man I can honestly say I don't think I would have coped without the caring understanding nature of this chap. Overall I am very happy with the treatment I received and am now on the road to recovery, everyone involved throughout my procedure and aftercare have been second to none.
Visited General Surgery on November 2022
Review titled Pontefract Hospital
Replied on 03 January 2023
Dear Andy Thank you for taking the time to post your comments regarding your recent visit to our hospital. Coming into hospital can be daunting time for anyone and I can fully appreciate what an anxious time it must have been for you. Therefore, it is lovely to read how staff provided you with the support you needed and in particular one of our Anaesthetist's. I will share your kind words with the team as I know how much they will appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2022
Our daughter was maulled by a dog and in shock. On arrival at the hospital the receptionist could see her condition and took her straight through to a bed to be seen by a doctor immediately. The staff were so caring and kind with her and managed to calm her whilst dealing with her injuries. Thank you so much for making a horrible situation easier to deal with.
Visited Urgent Treatment Centre on September 2022
Review titled Pontefract Hospital
Replied on 11 October 2022
Thank you for taking the time to post your comments regarding both you and your daughter's experience. I am really sorry to read of your daughter's incident and can only imagine what a worrying and anxious time it must have been for you all. I am so pleased to read of the immediate actions taken by staff which I can only assume gave you that much needed reassurance. I will share your kind words with the team, and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Best in the 5 towns
Rated 5 stars out of 5
by brookbev1801@gmail.com - Posted on 29 September 2022
Ive visited twice this year on both occasions i expected long waits, 1st occasion 13minutes and left with the prescription i needed, then 2nd visit didnt see a triage nurse, seen by doctor who explained what was wrong left fully confident that at least i knew what was wrong and all in 20mins of going in, this is my nearest hospital and would always be my first choice, thanks great team
Visited Urgent Treatment Centre on September 2022
Review titled Pontefract Hospital
Replied on 11 October 2022
Thank you for taking the time to post your comments regarding your visits to our services. I am really pleased that you have had such positive experiences, and I will share your feedback with the team. I know how much the team will appreciate your comments so thank you again. I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust