Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No real guidance
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2024
I was referred to the ladybird clinic for an ultrasound appointment this week, following symptoms at two separate gp appointments a couple of weeks prior. The appointment was late to start by about an hour. I was really worried about the appointment and attended alone. The lady who saw me seemed dismissive and unfriendly. After an examination she explained their only purpose was to rule out breast cancer and there was no offer for an ultrasound or any other support. Back to square one.
Visited Breast cancer services on November 2024
Poole Hospital has not yet replied.
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Review titled Absolutely excellent
Rated 5 stars out of 5
by Anne Ponting - Posted on 26 October 2024
I came to your Nuclear Medicine unit, which was the first time I’d been to your hospital. Coming off the car park walkway, I asked one of your staff to point me in the right direction.. he promptly turned round, said he’d show me, and escorted me all the way to the ward - what a lovely welcome to your hospital. The brilliant service continued in the ward. All the members of staff I encountered showed dedication to helping me, were polite, helpful and compassionate,and undertook their treatment of me with efficiency and friendliness. My first visit to Poole Hospital as I’ve said - but I was so impressed; it showed how much your staff care. Thank you so much to everyone involved on my visit.
Visited Don't know on October 2024
Poole Hospital has not yet replied.
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Review titled Thank you to Endoscopy Unit Poole General Hospital
Rated 5 stars out of 5
by Christine Cripps - Posted on 08 October 2024
I brought my mother for a gastroscopy today. She'd had a previous bad experience of this procedure several years ago and was very nervous. All the staff in this department were kind, understanding and helpful and went above what was expected. I'd just like to say thank you.
Visited Diagnostic Endoscopy on October 2024
Poole Hospital has not yet replied.
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Review titled A lasting impression
Rated 5 stars out of 5
by Miss June M Webb - Posted on 25 October 2024
My sincere thanks to the A&E team at Poole General Hospital. The general working ethos was summed up by a young nurse. Brimming with enthusiasm she expressed her and her colleagues attitude towards their profession as, " We love our job and love making people better!" Thank you to the receptionist for kindly supplying me with food and drink and caring for my welfare. She was an angel! Not least of course thank you to the lady Doctor for her utmost professionalism and sensitivity and putting the joy back into my heart. It is heart warming to know these people are there for us twenty four seven. So grateful.
Visited Accident and emergency services on October 2024
Poole Hospital has not yet replied.
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Review titled Efficient and effective
Rated 5 stars out of 5
by David - Posted on 18 September 2024
One week from referral to appointment. My X-ray following consultation of findings within 20 minutes. All staff were professional and friendly. Many thanks for your work and care today.
Visited Oral and Maxillofacial Surgery on September 2024
Poole Hospital has not yet replied.
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Review titled Medical staff great
Rated 3 stars out of 5
by Elaine K - Posted on 01 August 2024
Whilst my stay was during a quieter period (only had to wait 6 hours!) I really must voice my concern about the inner waiting room called the blue room. It is an intimidatingly tiny side room which when I was placed in there had one seat left which was fortunately near the open window. It is for 6 patients but some patients had partners with them who were eventually told to go to the main waiting room much to the dismay of the patients. A nurse administered a cannula to me in this room with everyone watching which I found uncomfortable with and then two of us were put on drips in there again not at all a satisfactory procedure. There was no privacy in the blue room and sharing with other ill people in a such close and very warm atmosphere meant there was a good chance of coming out of A&E with more than you went in with. I do understand the need to house people at busy times but this really is not the answer!!
Visited Accident and emergency services on August 2024
Poole Hospital has not yet replied.
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Review titled Lovely caring staff
Rated 5 stars out of 5
by Trish - Posted on 06 September 2024
My husband was admitted to Ward 5a for several weeks, he has nothing but nice things to say about the Care he received from all the staff.. doctors, nurses, hca’s and therapists, everyone including housekeepers to volunteers were respectful and kind. Thank You to each and every one 👏👍
Visited Gastrointestinal and Liver services on August 2024
Poole Hospital has not yet replied.
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Review titled Great Endoscopy tean
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
great endoscopy team. Went in for an odg, the dr leading the procedure was efficient and friendly, the two female doctors (brown and blonde hair) were wonderful. Comforting and reassuring, a credit to the NHS.
Visited Diagnostic Endoscopy on August 2024
Poole Hospital has not yet replied.
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Review titled Such amazing staff
Rated 5 stars out of 5
by Shaun Gubbins - Posted on 26 July 2024
After coming into a+e unexpectedly the care and compassion and care I received, was unbelievable could not thank everyone enough for their help and support from A+E reception to drs and nurses in A+e and the radiologist where I had a MRI scan to the drs and surgeon I saw on the ward and security and cleaners thank you all
Visited Accident and emergency services on July 2024
Poole Hospital has not yet replied.
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Review titled Kind, efficient and communicative
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
Attended Urgent Care with a friend who had fallen over. Everyone we met was kind and communicative and acted with respect and professionalism. The waiting time was satisfactory and we were kept informed of next steps.
Visited Urgent care centre on July 2024
Poole Hospital has not yet replied.
Information supplied by Poole Hospital NHS Foundation Trust