Practice Plus Group Hospital, Plymouth
20 Brest Road, Derriford, Plymouth, Devon, PL6 5XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Rosemary Butler - Posted on 16 August 2024
I cannot thank all the staff enough, first class care from start to finish. I was met within a few minutes of arriving & the care & attention from there on in was first class. Our comfort was priority & we were looked after as if it was a 5 star hotel, with a successful operation on top. Thanks again
Visited Orthopaedics on July 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 20 August 2024
Dear Rosemary Thank you for such a wonderful review of your experience at our Hospital. We are delighted that you found our hospital and the care you received 5 star. Our staff do our utmost to ensure that patients receive excellence in healthcare. We wish you well in your recovery and getting back on your feet. Practice Plus Group
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Andrea Deakin - Posted on 03 August 2024
Hip operation 27th July 2024. Fantastic from start to finish ! The whole team were Amazing. From Admission.Nurses. Kitchen Staff. Sugery Team..Professional. Caring. Friendly. Made me feel safe and secure as I was very anxious ! All I can say us What Privilege to have my Hip Surgery done at this Amazing Hospital...They all went that Extra Mile ! Thankyou...
Visited Orthopaedics on July 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 20 August 2024
Dear Andrea thank you for your wonderul review to your patient experience. We are delighted that you were made to feel safe and secure once you arrived. Our staff are amazing at putting out patients at ease and we will pass this feedback on to them. We wish you a good recovery and hope that you get back on our feet soon. Practice Plus Group.
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Review titled excellent pre op
Rated 5 stars out of 5
by david price - Posted on 12 February 2024
the two nurses gave me a thorough check over on saturday 10th february in preparation for my repair hernia operation. if thats practice plus , i look forward to my op
Visited Don't know on February 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Dave for your kind review, we hope that your hernia operation went well and that you are recovering nicely. We will pass your comments on to our staff. Practice Plus Group
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Review titled Knee replacement
Rated 5 stars out of 5
by Michael puxty - Posted on 13 June 2024
Wonderful surgeon and staff. My operation went smoothly and on time. All my treatment was carried out with care and consideration. The hospital is clean bright and welcoming. After care was very good and I am now recovered and walking well. Could not have asked for better treatment.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Michael for your kind words and feedback from your recent stay with us for your operation. We will pass your comments on to our staff and wish you a continuing steady recovery. Practice Plus Group.
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Review titled Full knee replacement
Rated 5 stars out of 5
by Mr.Tim Yabsley - Posted on 13 March 2024
On 19th dec 2023 I had full knee replacement from arriving day of operation. to leaving the next day.well looked after by a great team.very professional. I am now going about life with no knee problems.A great outcome.thankyou to all staff.nurses.and a wonderful surgeon.
Visited Orthopaedics on December 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 31 July 2024
Thank you Tim for your kind review and feedback. We take all comments and pass them on to our staff. We wish you a steady recovery and so pleased that your quality of life has improved with your new knee. Practice Plus Group.
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Review titled Not the best of experiences
Rated 2 stars out of 5
by Chris Scanlon - Posted on 09 June 2023
Had a total knee replacement here in April under a spinal block and sedation. Unfortunately, I woke up on the operating table and could hear what was going on and see some blood on the screen and surgeons visor. I was asked by the nurse if the sounds were upsetting me but apart from this brief exchange I was left laying on my own listening to my operation being completed, instructions being given for the wound to be closed up and watch my leg being bandaged. I appreciate what happened to me may not happen to most people (everyone else I saw being brought into the recovery room whilst I was there was still asleep) and operating theatres are busy places but I would have appreciated some reassurance. I am not overly squeamish or sensitive but did find this upsetting. The following day despite having been sick more than once and being told I was not well enough to go home I was then told not more than an hour later you can go home if you want too. I was still in considerable pain, exhausted through lack of sleep and distressed by what had happened the previous day. At this point I felt under pressure with the expectation being that I would go home. There was no mention on my discharge notes of the fact that I had been unwell and despite feeling extremely hot and being sick no further checks had been carried out on me since the early morning rounds. The hospital itself is spotlessly clean and the majority of the staff are lovely but as one admitted to me they never really get the chance to know their patients as they are discharged so quickly. Nobody wants to stay in hospital any longer than they have to and perhaps if I had been asked "how I was feeling and whether I felt up to going home" I may have felt more able to say I didn't feel up to being discharged.
Visited Orthopaedics on April 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 13 June 2023
Good Morning Mr Scanlon, We are sorry to hear that you did not have a good patient experience at our hospital. We take all patient feedback seriously and will investigate this matter thoroughly. We will contact you shortly to discuss further and the next steps we plan to take. Thank you for raising this matter with us. Kind regards Practice Plus Group.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Stephanie Clarke - Posted on 25 March 2023
Last May 2022 I had a total hip replacement. The care I received was exceptional. Nothing too much trouble from start to finish. This year February 2023 I had a total knee replacement. Once again the treatment I received was exceptional. So well organised. The care I received from everyone was excellent. I would recommend Practice Plus to anyone waiting for hip and knee surgery. Both surgeons I had for my two surgeries were very caring. Follow up with Physiotherapy has been very supportive. Four weeks after my surgery I am surprised how well I have done. No pain at all. Exercise is very important to achieve success. I am now exercising with a pedal bike, doing squats and climbing the stairs. So thank you to all the staff at Practice Plus. Plymouth.
Visited Orthopaedics on February 2023
Review titled Practice Plus Group Hospital, Plymouth
Replied on 12 May 2023
Dear Stephanie Thank you for such a positive patient feedback. We are delighted that you had a great procedure and it sounds like you are recovering well by doing your excercises. We wish you a positive and safe recovery. Practice Plus Group.
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