Practice Plus Group Hospital, Shepton Mallet
Old Wells Road, Shepton Mallet, Somerset, BA4 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extremely satisfied
Rated 5 stars out of 5
by Jackie - Posted on 16 January 2023
I consider myself very lucky to have been able to return to Shepton Mallet in November for a replacement knee operation, having had a hip replacement operation at the Hospital in June. Again, the wonderful care I received from everyone involved is something for which I will always be grateful. I would like to record huge thanks to the theatre, anaesthetic and nursing teams, also the catering team who provide lovely food and are always friendly and helpful and the booking team who are always friendly and efficient. I would not hesitate to recommend opting for treatment at Shepton Mallet to anyone who is in a position to do so.
Visited Orthopaedics on November 2022
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 February 2023
Dear Jackie, Thank you for posting your comment. I am very pleased that you had a positive experience during your treatment with us at Practice Plus Group Hospital Shepton Mallet. The teams will be so pleased to receive your lovely comments. Kind regards Jenny Apted Quality and Governance manager
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Review titled Staff excellent
Rated 3 stars out of 5
by Evelyn (Anne) Leamon - Posted on 19 December 2022
Once I actually got to the hospital for my total knee replacement, the staff were excellent. However, my appointment with the consultant was 22nd June 2022 and my op was not until 24th November 2022 so had to go back for all checks again before op. Despite ringing for updates as to when my op was scheduled hopeless trying to contact the booking team. Have tried again today to contact booking team, (waited 16 minutes and gave up although supposed to be 2 in the queue) to find out when my 6 week appointment date is as I have received no notification. Disappointed at difficulty trying to contact the hospital booking team for any information. If you manage to send an email, that doesn't get answered either. Although the staff are excellent I would think hard about having another op at this hospital because of the delays experienced and lack of communication.
Visited Orthopaedics on November 2022
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 February 2023
Dear Evelyn, I am very sorry that it has taken so long to respond to your comment. We have been having problems with our phone lines due to the volume of calls we have been receiving and unfortunately to add to the problem we had a shortfall in staff in the bookings department. We do acknowledge we have a problem with the system and we are reviewing our phone system and our processes with regard to communicating with patients who are waiting for surgery. Please accept my apologies for the delays that you experienced. This is not the service we are accepting and should you choose to use our service again I hope the process will provide you with a better patient experience. Kind regards Jenny Apted Quality and Governance Manager jenny.apted@practiceplusgroup.com
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