Practice Plus Group Hospital, Shepton Mallet
Old Wells Road, Shepton Mallet, Somerset, BA4 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely staff & reassuring
Rated 5 stars out of 5
by Lesley hall - Posted on 29 June 2023
The overall visit to opthalmology on the 17 june was positive. The only problem that has occured is that I have not received day eye drops in the post as promised. I have tried to ring on numerous occasions & have been given the same number with no response. How I now get these drops I've no idea,has anyone?
Visited Ophthalmology on June 2023
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 27 July 2023
Dear Lesley, Thank you for leaving your feedback. Please accept our sincere apologies; we understand that that you now have the correct eyedrops and that your recovery is going well. Kind regards Jenny Apted
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Review titled Highly Recommended
Rated 5 stars out of 5
by Barbara Huckle - Posted on 28 March 2023
Your Review: I attended the hospital for a total hip replacement on the NHS. I am suspicious of 5* reviews but as a retired nurse I know what counts. The surgeon was first class, professional, kind and very approachable. All the staff, doctors, nurses, housekeepers, kitchen staff, pharmacy, Xray, physio, knew their jobs ans did them well and with compassion. Have I missed anyone? it goes to show how many people are involved in the patient experience. My 2 bedded room was spotless, food good. Having surgery under epidural should hold no fear for anyone and is to be recommended. Shepton Mallet would be my first option should I require any further surgeries. Thank You!
Visited Orthopaedics on March 2023
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 10 April 2023
Dear Barbara, It really is super to have your feedback. We work constantly to make improvements to our services and it really does count when one of our patient feeds back some positive comments-it gives a lift to the teams and makes them feel their hard work is valued and recognised; they will be so pleased to read your positive experience. Thank you so much for your time to write a response. Kind regards Jenny Apted- Quality and Governance Manager RN
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