Prince Charles Eye Unit
St Leonards Road, Windsor, Berkshire, SL4 3DPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Diane - Posted on 04 July 2024
I had a problem with one of my eyes, which was causing me some concern. The nursing staff who I saw after a very short wait were so lovely and reassuring. After a thorough examination, diagnosis and course of treatment advised, I left the Eye Unit within 45minutes of arriving. Thankyou so much for all that you do. Being able to walk in and be treated was great and so very much appreciated.
Visited Eye - accident and emergency services on July 2024
Prince Charles Eye Unit has not yet replied.
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Review titled Eye operation
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2024
My husband had eye op where a mistake was made, 3 weeks ago, went back yesterday to be told he cant have new lense put in for at least 3 months.They say due to waiting list,I do not understand why he has to wait so long when the op went wrong, yes they said sorry 4/5 times,he is 87 yrs old and very unsteady due to very poor eye sight, very unhappy about this.
Visited Cataract Surgery on June 2024
Review titled Prince Charles Eye Unit
Replied on 24 June 2024
We would like to apologise that your husband didn't receive enough information about the waiting time for his next procedure. Please could you contact our Patient Advice and Liaison Service (PALS), so that we can look into this and also check on his situation: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by Monica - Posted on 18 May 2024
I received a very good service. All staff were very professional. I was examined and received the medical attention I needed and in an overall quick time just 2hrs after walking in, with no previous appointment. I am thankful to all staff, they were great.
Visited Ophthalmology on May 2024
Review titled Prince Charles Eye Unit
Replied on 23 May 2024
Dear Monica, Thank you so much for your positive and kind feedback. We have passed it on to the teams and also shared it with our other staff. We hope you are recovering well. Best wishes, Patient Experience Team Naomi
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Review titled Great service
Rated 5 stars out of 5
by Andy Piggott - Posted on 19 April 2024
Arrived at hospital, parking easy (unexpected as near centre of Windsor). One hour later I had been processed by two nurse practitioners and an ophthalmic doctor. Result was reassurance about my condition and I was on my way home.
Visited Eye - accident and emergency services on April 2024
Review titled Prince Charles Eye Unit
Replied on 23 May 2024
Dear Andy, Thank you for your very positive account of your visit to the Prince Charles Eye Unit. We are glad you had a good visit! Best wishes, Patient Experience Team
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Review titled Amazing team.
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I had to visit the eye A&E and was terribly nervous. I was treated with such kindness both by a lovely nurse and by the ophthalmologist. They were patient, kind and understanding and thoroughly examined my eye, painlessly, and giving me my diagnosis. I thoroughly recommend this unit.
Visited Eye - accident and emergency services on March 2024
Review titled Prince Charles Eye Unit
Replied on 30 May 2024
Dear Patient, Thank you so much for your very kind and positive feedback. We have passed this on to the Prince Charles Eye Unit team and also shared with our wider colleagues. Best wishes, Patient Experience Team
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Review titled Extremely rude triage nurse
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I came to the Charles Eye until emergency with my child today and was shocked how the woman in triage spoke to us. We waited an hour to be seen by the triage person who didn’t say who she was and didn’t listen to us. She was patronising and really is a bad example of how patients should be treated by staff. The receptionist was perfectly friendly so this one bad apple spoils the reputation of the department.
Visited Eye - accident and emergency services on February 2024
Review titled Prince Charles Eye Unit
Replied on 15 March 2024
We are truly sorry to hear about your experience at Prince Charles Eye Casualty. Thank you for bringing this to our attention, and please accept our sincerest apologies for any distress this may have caused you and your child. Your feedback is invaluable, and we will address this with the team to ensure that all our staff members uphold the highest standards of professionalism and compassion. If you have any further concerns or if there is anything we can do to make amends for your experience, please reach out to us directly on 0118 322 8086 or via our Patient Advice and Liaison Team (PALS). This will let us look into the issues in more detail, to find out how we can help you further. Patient Advice and Liaison Team (PALS) Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Many thanks, Eye Casualty Team and Patient Experience Team
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Review titled Fantastic eye clinic
Rated 5 stars out of 5
by Angela wakefield white - Posted on 22 February 2024
I suffer with eye problems and I went into the eye clinic in less than an hour I was seen and given eye treatment which sorted out my problem. The eye doctor was so helpful and kind (A big thankyou) I am now using the eye drops at night and it’s really helped. Brilliant service , well done NHS staff.
Visited Eye - accident and emergency services on February 2024
Review titled Prince Charles Eye Unit
Replied on 15 March 2024
Dear Angela, Thank you so much for your positive feedback relating to your visit to the Eye Clinic at the Prince Charles Eye Unit. We have passed this on to our colleagues there and also shared the positivity with our other staff. We hope your recovery is continuing to go well. Best wishes, The Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Fantastic service
Rated 5 stars out of 5
by Helyna - Posted on 02 January 2024
I cannot praise the eye team enough…efficient, proficient and friendly. I was seen quickly and felt safe in the hands of experts! Thank you…you are a credit to the NHS!!!
Visited Eye - accident and emergency services on January 2024
Review titled Prince Charles Eye Unit
Replied on 04 January 2024
Dear Helyna, Thank you so much for your positive and kind feedback. It has been passed on to the Eye Unit team and also shared with our wider staff. Many thanks again, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Great Service as always
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
We attended the eye casualty department today. All the staff were helpful and efficient. My husband was seen quickly and his problem was recognised and dealt with speedily. Keep up the good work Windsor!
Visited Eye - accident and emergency services on September 2023
Review titled Prince Charles Eye Unit
Replied on 11 September 2023
Dear Relative Many thanks for taking the time to post a review of your husband's visit to the Prince Charles Eye Unit Eye Casualty - it is great to read that he was seen quickly and that the staff were helpful. Your feedback has been shared with the team in Windsor. We hope your husband is feeling better now. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2023
Just wanted to say a big thank you to the eye casualty. Absolutely wonderful receptionists and nurses all kind and polite. Had quite a long wait due to staff changeover but all the ophthalmic doctors were great to. Wonderful that students are also being trained by such caring teams it bodes well for the future. Clear diagnosis and treatment and advice. NHS at it's best. Keep up the great work. Some of your other sites could learn a lot from the professionalism of this unit!!
Visited Eye - accident and emergency services on February 2023
Review titled Prince Charles Eye Unit
Replied on 14 February 2023
Dear Patient Thank you for your feedback - it is great to read that you had such a positive experience. Your review has been shared with the team at Windsor and with their senior managers in Reading. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust