Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great oracty
Rated 5 stars out of 5
by Kim Geeves - Posted on 12 September 2024
I fell and broke my wrist. The service I got was amazing. The staff were brilliant and very professional. The treatment I received was second to none the staff so calm and lovely putting me at ease.
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kim Geeves - Posted on 12 September 2024
Went to the fracture clinic. Great service excellent staff, I was in and and out within 50 minutes and that was as with an x ray. The next day I received copy of the doctor’s note. Couldn’t fault it.
Visited Orthopaedics on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Lengthy waits
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2024
The wait was poor, got pre assessment and bloods done quickly but still waited 9 plus hours to get the chest x-ray they to be placed back in the waiting room. Was told 3 people in front of me but 5 people went in front off me 2 had only been in the hospital less than 2hours. I not eaten and I not slept all night. Absolutely joke So not only the long wait 3/4 people who came in after me got seen to before
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Appalling waiting times children’s A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2024
My 3 year old was taken in by ambulance in the early morning and was not seen for 5 hours! There is no level of service and zero urgency amongst the staff. No toys for the kids, no vending machines for food or drink. This A&E is not fit for purpose. An absolute disgrace.
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Selfish
Rated 1 star out of 5
by Michael - Posted on 21 September 2024
Certain staff were only concerned with the amount of patients they had to deal with were rude and abrupt. When I spoke of the reason I was here they just repeated “what bloods..” over and over after I had showed them the blood report. It should not be up to the patient to interpret test results. Also the referral letter I was sent with was not even read until I insisted. Again this should not be for the patient to have to guide staff to important information. There mood improved however once the patients stopped being admitted and they had time to chat with their colleagues. My review reflects the action of an individual as all other staff were polite and professional.
Visited Accident and emergency services on September 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Outpatients Appointments Department
Rated 5 stars out of 5
by Lorraine Kent - Posted on 22 August 2024
Upon ringing the above dept. today, I had the usual long wait to get through. I managed to give my hospital number then due to my mobile signal, I got cut off. I was so grateful when the operator called me back!! Fr*nces*a was super professional, friendly and extremely helpful. Thank you so much.
Visited Don't know on August 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Cancellations ..plural
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I have had numerous follow up appointments cancelled and rearranged including two appointments on the actual day with less than an hours notice, the appointment is for a first follow up appointment for a procedure I had carried out two years ago! ..and to add insult to injury, I called the telephone number given to rearrange and after holding for over 15 minutes both calls were cut off, an extremely unsatisfactory service!
Visited Orthopaedics on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
My sister was taken to princess Alexander a&e .all the staff of all departments excellent . very understanding.Done there jobs in a very professional manner.
Visited Accident and emergency services on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Positive experience in Accident and Emergency
Rated 5 stars out of 5
by Pamela Smith - Posted on 22 July 2024
Following a fall in the street and injuring my hand I got a taxi to Accident and emergency. I was admitted quickly and after a slight wait was xrayed and then sent to see a nurse practitioner. All the staff were lovely and the process was very smooth. Thanks to all
Visited Accident and emergency services on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Lyndsey - Posted on 22 May 2024
I recently visited with my young child who has special needs. I was very worried how she would cope with the xrays and being examined, but I need not have all the staff were so incredible and I feel like the staff really done amazing at not only helping my daughters broken wrist, but making the experience as speedy and pleasant as possible. We were in and out within 2.5 hours which I think is amazing. I cant name names here but the childrens a&e, minor injuries and fractures were just wonderful. I cannot speak highly enough of their care and professionalism with my daughter and am extremely grateful. As a side note would be amazing for some more disabled parking spaces, parking was much more traumatic than the hospital visit. Thanks again wonderful staff members.
Visited Accident and emergency services on May 2024
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust