Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 18 hour waiting times
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2023
Terrible experience, Pregnant Mrs and I waited 18 hours wait for a bed in a critical situation.. didn’t know what was going on or what we were waiting for half the time… seats were uncomfortable if you got one , spent hours sitting on the floor, had to keep goi gout to get food and drinks as the hospital shop shuts in the evening and the vending machines a broken! Plus we never knew how long we were gunna be there for.. no one could give us a answer so I didn’t know if I could go out and get food or dinner or whatever.. alsohad to keep explaining the same things over and over and over to every doctor as it was like the never wrote notes or updated the system… It’s was cold too. Rather than telling us there’s no bed.. (as we realised there were loads of empty beds) I think they just didn’t have enough staff, no one seemed in control or seemed to have any routine it was just a confusing stressful situation and we didn’t know if we were coming or going, I’m Mrs ended up with more problems with her back and hips with all the waiting around than she did when she went in there. Pure nightmare, the amount of people discharging themselves too was unreal
Visited Accident and emergency services on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Had to attend A&E on Christmas Day 2023 at 16:00 for a large second degree burn. I was in and out of A&E in 45 minutes which included a 20-25 minute treatment. I unfortunately cannot remember the name of the nurse who treated me but she was compassionate, effective and just generally a lovely person and a great source of comfort whilst having the treatment. She made an unpleasant treatment manageable and I am very grateful that she turned what could have been quite a scary experience into a calm one. I have been sure to tell people about the great treatment I received and how quickly I was seen by the team. Thank you.
Visited Accident and emergency services on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled amazing girls
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
The ladies who test for blood here and the receptionist are so lovely, very helpful and much better service than herts and essex.
Visited Phlebotomy on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Natasha Salvador - Posted on 25 November 2023
The antenatal department here are a great team. I had my 12 week scan, and although tricky, the sonographer was very patient & made us feel comfortable. I later attended Fetal Medicine due to some complications. The consultant was very lovely & professional. The midwives & the team are also very lovely. The only issue is wait time. Sometimes for an important appointment, but also when you’re there. You need a full bladder, but can wait in pain due to things overrunning.
Visited Maternity services on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Very clean place
Rated 5 stars out of 5
by Lesley green - Posted on 15 November 2023
I could not ask for a more great experience staff in pre-emissions nurses. The nurses in the pre-operation rooms are fantastic treated me really well., recovery room, staff for fantastic and on discharge they were fantastic. I can’t fault the nurses or the NHS or the doctors or the knee tests or any of you. Thank you so much for looking after me
Visited Breast Surgery on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled How long do results take?
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
My wife had a colonoscopy 2 months ago. She is still waiting for results despite chasing up with the consultants secretary. Is this normal practice at PAH?
Visited Don't know on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Hayley - Posted on 15 November 2023
Went to radiology for a head MRI scan this morning was seen on time, felt reassured, staff was really nice,caring and polite. considering I felt nervous by the time I was in the room I felt ok.Thankyou
Visited Don't know on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Difficulty finding the department
by lupusfm33 - Posted on 01 November 2023
With great difficulty you find out where many departments in the hospital are located. Why aren't there arrows on the walls to direct you to each department. To find out, you have to ask questions at all receptions or the medical staff to find out where certain departments are located. I had an operation here, but it was very difficult to find the operating room because no one from the medical staff accompanied me. I am very indignant that in such a hospital in 2023 there are these conditions, as if you are in the last century!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Wife was in extreme pain and still had to wait 12 hours and watch people with minor cuts and bruises seen before her. No updates from staff and when you ask they know nothing. Never coming back here again. Shameful place.
Visited Accident and emergency services on October 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Five star treatment
by Estrella - Posted on 05 January 2024
My doctor sent me straight to A&E with a potential blood clot. Blood pressure was extremely high & pulse was racing. I can't fault the treatment - from the receptionists to the nurses, doctors and porters, it was all five star. I had an ECG and blood pressure taken in the waiting area. I was rushed straight through. I had blood tests, urine tests, a chest X-Ray, multiple ECGs then placed on a monitor, blood pressure checked multiple times and also had a CT scan. I was given medicine to bring the blood pressure down. I didn't stay in but was there for many hours. I knew that I would be kept in for a while to be monitored so tried to relax and enjoy it! Staff were friendly and I quite enjoyed being wheeled around!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust