Princess Anne Hospital
Coxford Road, Southampton, Hampshire, SO16 5YAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I had laparoscopy in Princess Anne hospital two days ago. After my operation I transferred to Bramshaw ward. All nurses and sisters were amazing and caring. I can’t thank them enough for looking after me and other patients. They are absolutely wonderful and professional.
Visited Gynaecology on June 2023
Princess Anne Hospital has not yet replied.
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Review titled Saddened by the miserable sonographer
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2023
Had a scan a couple of Thursdays ago, at 20 weeks and 5 days for my second baby. What was meant to be a lovely experience due to covid and my partner not being able to attend scans for my first baby, was not the experience we were looking for after the grumpy and very miserable sonographer. She called me in, walked about 4 foot in front and told me to lie down. Barely said a word through the whole scan. Now thankfully my baby is all ok, but it makes me sad to think that if anything had been wrong, I wouldn’t like to think how she would have broken the news. All my other scans the sonographer have been talkative, chatty, supportive but this was a different story. I thought maybe I was over looking it until my friend had a scan the following week with the same sonographer and said the exact same thing!
Visited Maternity services on May 2023
Princess Anne Hospital has not yet replied.
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Review titled Trauma-informed training in regards to autistic patients
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
I visited the hospital for an ultrasound with my wife who is also my carer. She had called ahead weeks ago to say that I would need her present throughout the appointment, and although this is not usually the procedure, it was agreed I could have her there to support me. When I arrived for the appointment, I was told I couldn't have her there, or I could wait longer for management to be called and to have a different type of scan. I had already waited a long time at the hospital and on hearing that my appointment would be delayed, I had a meltdown due to anxiety, autistic sensory overload and PTSD. I have trauma relating to these sorts of intimate examinations, and it would have been helpful to have been able to get on with the appointment without having to disclose too much personal information in this regard. The staff were otherwise very friendly and professional, and managed my meltdown well in the end, but I was incredibly distressed throughout the procedure, and afterwards as it had triggering post-traumatic depression and physical chronic pain. I do not feel that this is a matter of complaint, as the staff assured me they were following protocols, but I do hope that this review will be received as intended- as positive criticism- and that more training will be given around trauma-informed care, and that a system can be put in place where patients can request a person known to them to chaperone them, and for this need to be respected, especially for autistic and other neurodivergent individuals.
Visited Gynaecology on April 2023
Princess Anne Hospital has not yet replied.
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Review titled Fantastic team
Rated 5 stars out of 5
by Annette Varlet - Posted on 06 February 2023
Having supported my best friend having breast cancer treatments in 2022, I went for my routine breast screening last Tuesday at Princess Ann. Arrived early and was seen immediately. The medical professional lady was absolutely brilliant. Did not have any discomfort (which I had in previous screenings) after the screening and I would like to highly praise her professionalism! Thank you sooo much! Just received results in less than a week! Heartfelt Thanks to the entire NHS Team at Princess Ann!
Visited Breast cancer services on February 2023
Princess Anne Hospital has not yet replied.
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Review titled Took me seriously
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
I had an appointment because of my very painful periods and even though I had to wait a few months for it, once I was in the hospital, I had a very short waiting time and the doctor was incredibly friendly and took time to examine me properly. I felt taken seriously which I didn't by my GP. The staff at the hospital are amazing and all deserve a payrise.
Visited Gynaecology on December 2022
Princess Anne Hospital has not yet replied.
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Review titled Poor Staff Communication
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2022
Felt there was total lack of empathy, warmth or human kindness at pelvic scan. I recommend that staff involved in intimate and invasive procedures of this nature, are trained to at least try to be kind and friendly. A simple smile goes a long way, and if a patient says they are nervous, to at least acknowledge it. Find the GP surgery nurse excellent when giving smear tests, a complete contrast, where they are friendly and reassuring. I would not recommend Princess Anne in this clinical area due to lack of empathy, friendliness or warmth. However, acknowledge totally that staff are likely to be overworked and over stretched, and this causes them to forgot, and you become just another number on a factory line. To be got through as soon as possible. Need follow input after this scan and this experience has really put me off having further treatment. Would not wish this to be others experience.
Visited Gynaecology on November 2022
Princess Anne Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Lesley rogers - Posted on 23 November 2022
I had an procedure on 22nd November and spent time in Bradshaw ward. The surgeon and staff were wonderful and were very caring and understanding.
Visited Obstetrics And Gynaecology on November 2022
Princess Anne Hospital has not yet replied.
Information supplied by University Hospital Southampton NHS Foundation Trust