Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Princess of Wales Hospital, Lynn Road, Ely, Cambridgeshire, CB6 1DNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
My father had to attend the minor injuries unit and was accompanied by my mother who had driven hom there,when they went to book in were told that only the patient could go through, my father tried to explain that he had forgotten to put in his hearing aid and couldn't hear properly without my mother present,the response from the receptionist was rude verging on ignorant as her response was ,well you heard me didn't you!!,so that's that. Surely this lady missed the charm lecture or any level of customer service when dhe started and needs to be reeducated or removed to a non patient facing area.
Visited Urgent care centre on October 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 28 December 2023
Many thanks for sharing your feedback. I was most sorry to read about what has happened to your mother and father regarding quality of communication. Please can you send in a few more details to our PALS email account. We can ask the Minor Injury Unit (MIU) manager to investigate your concerns. Please can the following information be included in your email message: Full name of patient: Patients date of birth: Patients NHS number: Patients home address with postcode: Patients mob / tel number: Date and approximate time of visit to the MIU: Is patient aware that you have contacted our organisation: yes / no PALS email address: palsandcomplaints@cpft.nhs.uk Yours sincerely Christopher Hampson PALS Department Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Minor Injuries Unit
Rated 5 stars out of 5
by Richard Neesham - Posted on 09 October 2023
I called in late Thursday, October 12th, with a bad ear infection. The prompt service was exceptional in today's NHS, wish I could remember the nurses name, and free parking compared to the extortionate charges I usually have to pay. After many bad NHS experiences this visit was a very refreshing change.
Visited Don't know on October 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 November 2023
Dear Mr Neesham Thank you for your kind feedback. I will pass this on to the team. Our front line colleagues love to hear positive stories. Glad you had a positive experience in the MIU (Minor Injury Unit). Sent on behalf of the Clinical and Operational Manager. Minor Injury Units, Ely, Doddington and Wisbech. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Close it down
Rated 1 star out of 5
by Nigel Graver - Posted on 12 September 2023
11/09/23 15.50 hours called in due to increase of pain and discomfort to my hand/wrist from falling over backwards last week. Gave details, and injury, then told you cannot be seen today, but an advisor would give you advice. Stood next to him for 10 minutes while he stood there taping away on his laptop in the corridor. He then asked me what's wrong, told him then he advised I need to go to hospital (I told him I am) only to be told we shut at 6pm. Asked if I could pop back tomorrow and was told it would be the same reply. I said it's painful, and you must have a system for patients to be seen? No. so I left.
Visited Urgent care centre on September 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Mr Graver I was most sorry to read about what has happened. I would like to make sure your feedback gets to an appropriate manager. Would you be able to send in a few more details. Please reply to: palsandcomplaints@cpft.nhs.uk We will need your date of birth. NHS number if known. Date and approximate time of attendance along with your tel / mob number. Many thanks for your help and we look forward to hearing back from you. Kind regards Christopher Hampson PALS Officer Tel: 01223 219 444 / 0800 376 0775 E-mail: palsandcomplaints@cpft.nhs.uk
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Review titled Caring staff
Rated 5 stars out of 5
by Kimbo - Posted on 29 August 2023
I just want to thank your doctor/nurse for her kind,professional,caring,thoughtful,non-judgemental inspection of my possibly broken wrist yesterday afternoon.Much appreciated and you all deserve a thankyou these days.Apparently I am not allowed to mention names so just look at who was on duty from 14.00 hours yesterday.
Visited Urgent care centre on August 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Kimbo, Many thanks for giving the service a 5 star rating. I'll pass your feedback to the Minor Injury Manager. I'm sure she will be chuffed to see what you have written and want to share your message with her team. Kind regards Christopher Hampson PALS Officer
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Review titled Awful practise, Princess of wales hospital
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I visited the practice at 4:30 when online their closing times states 6pm. I walked through the door and the reception lady was absolutely fine took my details and said she will book me an appointment in . She then said see my colleague in front. So I went straight to her and she said that they won’t see me because they have too many patients already and that’s it’s not there problem i ether need to see my GP or get myself a wrist spraint. Absolutely disgusting service that the cannot even give a quick look. Whilst the receptionist could have told me that in the fist place when the nurse could be doing appointment. Will not ever return like people say.
Visited Don't know on July 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 04 September 2023
Dear patient, I was sorry to read about your experience. I would like to flag your comments to our minor injury manager and ask her for some assistance. Could you send in a few more details via our pals and complaints email address - palsandcomplaints@cpft.nhs.uk We will need your full name, date of birth along with the date of your visit to the Minor Injury Unit based at the Princess of Wales Hospital, Ely. Many thanks Kind regards Christopher Hampson PALS and Complaints Team Tel: 0800 376 0775 / 01223 219 444 E-mail: palsandcomplaints@cpft.nhs.uk
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Review titled Incompetent staff in Minor Injuries Unit
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
My son attended the Minor Injuries Unit after injuring his foot. The nurse(?) who saw him was dismissive and unprofessional. She said he might have broken a toe but it needed no treatment and that the pain he felt was because of his low pain tolerance. An X-ray taken later at a different hospital showed that he had fractured a metatarsal and had a fracture with displacement of a toe. I am appalled that my son, who was in great pain when he attended the Minor Injuries Unit, was treated in such a callous manner.
Visited Urgent care centre on June 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 July 2023
Many thanks for taking the time to share your experience. I was most sorry to read about what happened to your son when attending our Minor Injury Unit based at the Princess of Wales Hospital, Ely. Please can you send in your son's details and we can ask our MiU manager to investigate and feedback back you. Please only reply to: palsandcomplaints@cpft.nhs.uk or telephone: 0800 376 0775 / 01223 219 444. We will need Patients name: Patients date of birth: Patients NHS number (if known): Patients home address: Patients / your tel / mobile number: Date and approximate time of attendance: Many thanks for your help. Kind regards Christopher Hampson PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Treated with care & respect
Rated 5 stars out of 5
by Tim K - Posted on 29 December 2022
I visited the MIU in Ely this morning with a toe injury. I was seen quickly, X-rayed, treated and referred within 2 hours. Everything was explained clearly. An amazing service. Thank you to all the staff
Visited Urgent care centre on December 2022
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 29 December 2022
Dear Tim Thank you so much for providing your feedback. I will pass onto the staff. Pleased that you were treated so well and wish you a speedy recovery. I know your words will be appreciated by the team. Kind regards Erica Clinical and Operational Manager - Minor Injury Units.
Information supplied by Cambridgeshire and Peterborough NHS Foundation Trust