Princess Royal Hospital
Apley Castle, Grainger Drive, Telford, Shropshire, TF1 6TFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Urgent visit
Rated 5 stars out of 5
by Mr Owen - Posted on 19 December 2024
Following a replacement ear mould I contacted the audiology department at Telford trust as I was having considerable discomfort. The trust arranged an appointment with the Audiology department within 48 hours . I attended the audiology dept where I met a technician who was extremely helpful , in resolving my problem. He arranged for replacement mould & advice on my existing hearing aid He then arranged for a follow up appointment within 4 weeks The service I had from the audiology department at Telford hospital was excellent
Visited Audiology services (community) on December 2024
Princess Royal Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2024
A long day in A&E, but constantly under review and sent for various tests in a timely manner. I was even given a sandwich. Thank you.
Visited Accident and emergency services on December 2024
Princess Royal Hospital has not yet replied.
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Review titled Neather good nor bad
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2024
83 year old over 7 hours in back of ambulance waiting ambulance men were lovely and not there fault ,felt sorry for them as well when eventually I was asked if I'd be willing to go to Shrewsbury as they had two places left ,no guarantee tht buy time i got there they would be still available eventuly when did get inside was seen in corridor no privacyor patient confidentiality with others around in all the time was there one yes was very busy ambulances waiting outside ,god help us when it. Closes
Visited Accident and emergency services on October 2024
Princess Royal Hospital has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Marius - Posted on 10 October 2024
I m on waiting list for a colorectal surgery since Nov 2023 and I ve been told today 10.10 2024 that I have to wait atleast another 70 weeks.
Visited Don't know on October 2024
Princess Royal Hospital has not yet replied.
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Review titled Emergency care
Rated 5 stars out of 5
by Ieuan Moreton - Posted on 14 September 2024
I was admitted to emergency care on Tuesday with elevated heart rate, high temp and breathing difficulties. I was diagnosed with an infection and spent time on the emergency ward, then a short time on Ward 10. I want to thank all staff both paramedics and hospital staff who cared for me and my wife at this difficult time. This experience reaffirms my belief that we have a great nhs and we need to do what is necessary to support those who work in it. We saw great care and professionalism under what can be describes as challenging at times. Thank you so much to all. Glad to be here to write this review you were amazing.
Visited Accident and emergency services on September 2024
Princess Royal Hospital has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2024
My girlfriend went in for a ruptured ACL tear and they didn’t care about her leg at all. At one stage she was sick down herself and they didn’t change and they let wee herself as they ignored the buzzer to the point where she ended up wetting the bed
Visited Orthopaedics on September 2024
Princess Royal Hospital has not yet replied.
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Review titled Has good and bad parts
Rated 3 stars out of 5
by Anonymous - Posted on 14 October 2024
Women and children’s part of the hospital has some amazing midwives but some didn’t take into consideration when I was reporting an issue with myself after giving birth which led to other issues Also the neonatal ward treated my baby with such good care and I am thankful for this
Visited Maternity services on August 2024
Princess Royal Hospital has not yet replied.
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Review titled Some good, some not so good
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
Good - parking was ok but not cheap, staff helpful particularly in the outside ambulance reception area which is a great idea and appears to work really well. Head porter I spoke to rang around trying to locate my mum, felt like above and beyond from him. Bad - sort your telephone system out! I rang after 8pm (I now know phones are open 8 to 8) last night and got passed around between long dial tones, std uk dial tones and music for 20 minutes. I sort of accept that as it’s after hours. What I don’t accept is someone taking the call this morning and struggling to understand my questions (in my opinion very clearly spoken by me and almost free of an accent). Secondly, getting the same poor experience on hold as last night for 8 minutes. I dialled off determined to complain. ps, just trying again at 11:35 am, same issue as above... Also, your “dedicated” complaint link is down! You appear to be concentrating on patient health, as far as I know my mum is still ok so kpi achieved I guess. However behind each patient is a group of worried family and friends who would like updates.
Visited Don't know on August 2024
Princess Royal Hospital has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Jayne Williams - Posted on 13 August 2024
My visit to A and E was very positive despite being in pain following a fall. From triage to x ray and treatment ,for what turned out to be two fractured wrists I was fully informed about procedures and felt supported. The staff in the Minor Injuries Department were excellent and the Practice Nurse was outstanding. The whole process from triage to leaving with wrists supported in casts took just over two hours. My sincere thanks to the excellent A and E team,
Visited Accident and emergency services on August 2024
Princess Royal Hospital has not yet replied.
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Review titled fantastic service
Rated 5 stars out of 5
by Karen Tait - Posted on 15 July 2024
Had a really great experience today at the pru. Arrived at radiology, the radiologist was professional, prompt and informative. Sent through to A&E who were also very organised and prompt and professional. Overall was seen and diagnosed with bones broken on my foot. Fitted with a boot and left. Very good service today. Thank you for your help.
Visited Accident and emergency services on July 2024
Princess Royal Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust