Princess Royal Hospital
Lewes Road, Haywards Heath, RH16 4EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Zara Bird - Posted on 13 October 2024
I can’t fault this experience. I felt really looked after, from the ward to the surgeon and anaesthetists. They explained everything and made me feel very relaxed and comfortable. We are so lucky to have the Nhs they work so hard
Visited General Surgery on October 2024
Princess Royal Hospital has not yet replied.
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Review titled What incredible staff
Rated 5 stars out of 5
by Susan Hawley - Posted on 16 August 2024
Brought my son into accident and emergency . Absolutely stunned by the dedication, kindness and professionalism of the nurses and doctors, the medical team and psychiatric team.
Visited Accident and emergency services on August 2024
Review titled Princess Royal Hospital
Replied on 08 October 2024
Dear Susan Thank you for your post and it was lovely to hear your comments about the staff in the A&E department at Princess Royal Hospital. I will share your post with them and I know how much this will mean to them. It is always good to hear such lovely comments. I hope that your son is now recovered. Jo Yearsley, Patient Engagement and Liaison Service
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Review titled Amazing department
Rated 5 stars out of 5
by Jackie Stride - Posted on 21 August 2024
Having suffered a freak accident (impaled on wooden stake!) on Sunday, I had no choice but to attend Haywards Heath A&E department who were absolutely fantastic and went over and above to help me. I'm not allowed to mention by name of the male nurse who was fabulous and totally put me at ease and made me laugh which was just what I needed. What disappointed me was the treatment of the staff by other patients waiting to be seen! The priority (and rightly so!) is the severity of condition and not who got there first however; some other 'patients' felt this was wrong and voiced their opinions. I might add that the man checking in before me had a sore neck for the past 3 weeks but chose to attend on a Sunday rather than visit GP in the past 3 weeks? After being assessed and having it flushed & things poked into it to see how deep it was, I spent 7 hours in the unit having the wound cleaned, it was concluded that my injury was too severe to be treated at HH and I was transferred to RSCH, Brighton for Orthopaedics. Special thanks must go to the male nurse (please look at your rota and you'll see who he was) who was so compassionate and highly amusing which helped me remain calm. All of your staff were so lovely and you should be proud of them. I'm just massively upset by how some patients were complaining and in all honesty, listening to some of the reasons they were there, they should have seen a GP and leave the department to deal with real emergencies!
Visited Accident and emergency services on August 2024
Review titled Princess Royal Hospital
Replied on 30 September 2024
Dear Jackie Thank you for your lovely post but what a dreadful accident you had. I will share your post with the ED and I know how much this will mean to them and I am sure they will be able to find out who the male nurse was for you. It can be difficult to see the behaviours of some people when they come to the ED with varying issues but they are doing what they think is best for them at that time. It is good to hear that you felt that all staff were lovely and made such a difference to you. We are proud of every single member of staff who works for the Trust knowing they make a difference every day. Thank you once again and I hope that you are recovering well now. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Radiology
Rated 5 stars out of 5
by Steve - Posted on 16 July 2024
Following a total gastrectomy at the County Hospital in Brighton I needed a Barium Follow Up and attended today at the Princess Royal. I attended today and was so impressed at the service, attention and care I received. I know I am not allowed to mention those who looked after me by name but I wish I could have done. First class service from a first class team of professionals who were both helpful, caring, and considerate, and so much easier to visit the Princess Royal than to travel to Brighton.
Visited Don't know on July 2024
Review titled Princess Royal Hospital
Replied on 05 August 2024
Dear Steve Thank you for your lovely post. It was good to read that we looked after you so well and you were impressed at the service, attention and care you received. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate the time you have taken to do this. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Jemma B - Posted on 27 July 2024
I received great care from both Horsted Keynes ward and Ansty ward for my day case and the staff were fantastic and kept me updated every step of the way from being admitted, to surgery and to my discharge the same day. So thank you to all who were involved with my case
Visited Gynaecology on July 2024
Review titled Princess Royal Hospital
Replied on 05 August 2024
Dear Jemma Thank you for lovely post which I will share with Horsted Keynes and Ansty wards. They will be pleased to know that you felt they were fantastic and kept you updated during your stay. It will be my pleasure to share this with them and I know how much this will mean to them. I hope you are recovering well. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Well run ward offering real care
Rated 5 stars out of 5
by Jen Purser - Posted on 14 July 2024
I was amazed to have my own room for an inpatient minor gynaecological procedure. The nursing and anaesthetist staff were exceptional; caring, friendly and attentive. I was given an extensive vegan menu. The only negatives were that the person who rang me regarding my initial overnight stay was incredibly rude and dismissive when I said that I had no one to care for me overnight. Insisting that I must find 'someone' or cancel my procedure. When naming my ex partner (who is non binary) as the person picking me up nursing staff initially assumed they were male then kept referring to them as he/she. When they rang to check how I was the nursing staff told me that my mother had rang!?! This was triggering for me personally. On the whole, I felt very safe, considered and cared for but some cpd around lgbtqia identities and pronouns felt needed. Thank you so very much for looking after me. You are all amazing!!!
Visited Gynaecology on July 2024
Review titled Princess Royal Hospital
Replied on 15 July 2024
Dear Jen Thank you for your post. It was good to read that we looked after you so well and your experience was mainly good. I am sorry that a person was rude and dismissive to you as that is not what we would expect from a member of staff. I am also sorry that lgbtqia identities and pronouns were not used appropriately either. We hope you are making a good recovery from your procedure and thank you once again for your kind comments, we all really appreciate it. Thank you also for the not so positive comments as this is the only way that we can make changes. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Awful treatment
Rated 1 star out of 5
by Luke Green - Posted on 27 July 2024
After being sent to a and e after suffering a serious epileptic seizure I was left in a hallway for 8 hours being constantantly ignored and left with no fofd or drink without begging them for it. The treatment I suffered was beyond awful and I would never recommend a hospital that leaves you in a hallway all day. You can't even do something as basic as offer a drink to someone who is clearly suffering.
Visited Accident and emergency services on June 2024
Review titled Princess Royal Hospital
Replied on 05 August 2024
Dear Luke Thank you for your feedback. We are sorry that you are not happy with the service at our Trust when you came to A&E after a serious epileptic seizure. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01444 448678 or email uhsussex.pals@nhs.net so that we can investigate your situation. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Kidney stones
Rated 2 stars out of 5
by Paul - Posted on 28 June 2024
I was rushed into A+E with acute pain it turned out to be kidney stones the ambulance team were good kind but no pain killers or pain relief not sure why? I ended up in A+E but had to wait hours I was rushed in 8/9 o’clock in the evening I also had a tooth removed the same day as well, I ended up home the next day. I had to wait roughly 9 hours to be seen treated etc, whilst in pain I was given paracetamol I had to ask for codrydamol something more stronger pain relief because it didn’t touch the pain then when I asked for more they wouldn’t only given more paracetamol?, my mums on the phone now trying to find out where I’ve been referred to but can’t find out nothing in the system? I had seizures last night. It says on my discharge notes I would be referred but it hasn’t? No referal was made? It’s not good? It was hours in A+E waiting?
Visited Accident and emergency services on June 2024
Review titled Princess Royal Hospital
Replied on 15 July 2024
Thank you for your feedback and I am sorry to hear of your experience. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01444 448678 or email uhsussex.pals@nhs.net so that we can investigate your situation. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful response
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
During a covid episode my partner received a prompt ambulance response and was carefully interviewed. She was suffering from temporary amnesia, diagnosis at Haywards Heath was prompt and reassuring as I was kept fully informed. A return home was quickly achieved a wonderful service However on returning home memory now partially restored it was discovered a credit and A A card was missing from the mobile wallet
Visited Accident and emergency services on June 2024
Review titled Princess Royal Hospital
Replied on 26 June 2024
Dear Patient Thank you for your lovely feedback and stating your partner had a wonderful service. Unfortunately your details are anonymous so we cannot get in contact with you if you are concerned about the missing credit and AA card. I hope that you have now cancelled both of these cards and requested new ones. If you do need to speak to someone in the Patient Advice and Liaison Service please call 01444 448678 or email uhsussex.pals@nhs.net. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great experience
Rated 4 stars out of 5
by Amy - Posted on 26 July 2024
I went in for a day surgery. I was really nervous as I find medical procedures very stressful but all the staff were so kind to me. The nurses on Horsted Keynes ward looked after me really nicely, as did the HCAs who took me down and the anaesthetists who helped put me at ease. They chatted to me to take my mind off what was happening and one of the nurses even held my hand when I was being put under as I have a bit of a needle phobia. Thank you so much PRH staff for making the procedure go as smoothly as possible.
Visited Gynaecology on May 2024
Review titled Princess Royal Hospital
Replied on 05 August 2024
Dear Amy Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so positive. I will share your post with the staff on Horsted Keynes and I know how much this will mean to them. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust