Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thorough and professional
Rated 5 stars out of 5
by Linda Van Renselar - Posted on 24 March 2023
I visited Ear Nose and Throat outpatients at the Princess Royal Hospital yesterday and was impressed with the punctuality, professionalism, thoroughness and kindness of the doctor and nurse I saw. Thank you all for doing your jobs so well.
Visited Ear, Nose & Throat on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great clinical staff. Shame about the admin staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2024
We’ve been here for 6 hours while tests are run on my husband. I can’t fault the clinical staff. We have been sitting in the Medical Ambulatory Day Unit for several hours. Two women at the desk have chatted, sung, along to the radio, and discussed politics for a good portion of that time. Would they get more work done if they applied themselves to their screens? The only people working their socks off are the clinicians.
Visited Accident and emergency services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled My breastfeeding journey
by kc1994 - Posted on 28 June 2023
Thanks to the midwives that helped me with the arrival of my son in April 2023. The care I received from them was amazing. Shortly after I gave birth I was assisted with the first latch. My nipples started to bleed from this point but I thought this was normal as it was the first time and they had been cracking throughout my pregnancy. The bleeding carried on until day 2)and it was becoming more difficult despite the attempts and help from staff. A feeding specialist came and gave me tips but I was still unable to get my son to latch for a long enough period and my nipple would shape like a lipstick which was said to potentially be a tongue tie issue. I then began to worry as I was questioned how many wet nappies he had and was told that he could be dehydrated, so I asked to make a bottle of the goat’s milk formula I had bought. This was my preferred milk to use as I don’t drink cow’s milk and had done research on this milk and was confident to give to my child. I was told there is no bottle making facilities – after some back and forth about the type of milk I was using, a bottle was prepared for him and he took 10ml of the bottle and fell asleep. So I changed his nappy to put him to bed and when he woke I noticed there was blood in his stool. I alerted the midwife and she went to get her supervisor who seemed to panic and went off to contact back up staff, then was directed to go special care unit as soon as possible. Upon arrival at SCU was taken in for blood checks, they gave him another vitamin k injection and I was told he would need to be dehydrated for 12 hours to clear his stomach and check for blood in his nappies. During this time his blood was taken for infection test and live cultures and to wait for an update. During the 12 hours he stopped having blood in his nappies and after feeding him he continued to not have any traces of blood. Day 3 we were told the infection indicator came back with 16 and suggested to give him antibiotics, which was just done without my approval. At this point he was being fed by a tube with my collected colostrum and some non-hypoallergenic formula. I had asked how long he would need to have antibiotics for as there was no direct prognosis and was told around 3 days, as they were waiting for the live cultures result to come back. In this time I was questioned by SC doctor about my diet and how strict I am with non- cow’s milk diet and about the goat’s milk formula. Later on, in the day his result came back inconclusive and as he had a shot of vitamin k and the blood was sent off before this, then again, a few hours later he had to get more bloods taken due to no result showing. I was growing impatient as further blood was being taken but there was no update on his prognosis and the initial issue had been resolved as he had no more blood in his nappies. There was no reassurance and this was delaying our discharge. Later I was placed onto the maternity transition ward and asked to put food in the fridge and was declined despite mentioning my dietary requirements and had found the meal staff very rude concerning eating during their shift time which is difficult when as a new mother I was back and forth to special care, pumping, trying to get some rest and back again. My son was placed back in my care by day 4. By day 5 he was placed back in my care on the maternity ward and I was waiting for an update on the results of his blood and was told that we would need to stay in the hospital till Sunday which I was not aware of as they had given him antibiotics and never once was told when the course was finishing but was instructed that we could be leaving on Friday. At this time, I was begging to feel low, exhausted and weak and wanted to be discharged to go home. So I requested to go home and was spoken to by a nurse in what I found an unprofessional manner. They were dismissive to my questions and walked away before my husband had finished speaking. Moving forward, I think there should be more awareness of how to speak to and deal with new mothers, new facilities for alternative dietary food/ milk and or fridge facilities for patients staying on the ward. Less pressure to get breastfeeding prefect straight away would probably have made me feel more relaxed, or a room to go to with other mothers on the ward to feed might help relax. Face to face classes or support with healthcare providers before giving birth with how to breast-feed or safe feeding, so it is not so overwhelming when the baby arrives. My breastfeeding journey was challenged from the start and due to the lack of support and the lack of communication from the special care doctors, during a stressful time for parents it should be handled with more care. Lastly, I would like to add that the majority of the staff were lovely and I just want to share my experience so no one else has to suffer a slight high infection reading and they gave him antibiotics without letting me know why or with my permission.
Visited March 2023
Provided by Care opinion
Review titled Princess Royal University Hospital
Replied on 29 June 2023
Dear @kc1994, first and foremost - congratulations on the birth of your son! I hope that you and your newborn have now recovered sufficiently to bond and enjoy your maternity journey. I was really sad to learn about your poor experiences following your birth. I have therefore shared your feedback with our Director of Maternity to implement lessons learnt as your feedback is very clear where changes can be made. I hope you will welcome this, however, if you would like us to address your concerns formally, could I please ask you to e-mail our complaints team at kch-tr.complaints@nhs.net or call them on 020 3299 3209. Should you also be interested in supporting our wider improvement agenda, please feel free to drop me an e-mail kch-tr.KingsPPI@nhs.net.
Provided by Care opinion
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Review titled Amazing service and care for which I am truly grateful
Rated 5 stars out of 5
by Peter Mather - Posted on 10 March 2023
I wanted to let you know about the amazing service and treatment and care I recently received at this hospital. From my check-in at A&E all the way through to being on Surgical Ward 5 for 5 nights - the care, professionalism and service I received was 1st Class. Every member of staff I came across was so caring and everyone in their own way helped me back to full health. I had an e-coli infection which accelerated into sepsis and i was so grateful to be in the caring and professional hands of the NHS and its staff at the Princess Royal Farnborough Kent. I cannot speak highly enough about my overall experience and wanted to post this somewhere so others can read what a great job you do. I am truly grateful to you all. Thank you, Thank you, Thank you Peter Mather (49)
Visited General Surgery on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Systematic failures
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
I was referred by my GP for the second time to the service on a two week wait pathway for suspected cancer. A telephone appointment was scheduled 15 days after the referral. This appointment was not in a week when junior doctors were on strike. I did not receive the telephone call at the scheduled time and have had no communication from the hospital since. I have not been able to find out why my appointment didn't happen from PALS or my GP. It is now 4 weeks since the second referral and 12 weeks since my original referral for suspected cancer. I have still not had an appointment with a hospital doctor. Given that I was previously removed the pathway against my wishes, without speaking to a doctor, on the grounds that I was unable to have tests within 2 weeks, this simplify defies belief! The hospital seems to make up its rules to suit itself.
Visited Colorectal cancer services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Dangerous Covid controls
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2023
My elderly father has been tested positive for covid since being admitted but it has taken hospital staff 4 days to inform the family that he is positive and allowing my highly vulnerable elderly mother to visit him every day. There is nothing on his door to say he is positive. Seems basic levels of preventative disease control is very lacking and putting other vulnerable people at risk
Visited Respiratory Medicine on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Made each day a little brighter for my mum
by Bromley cancer story - Posted on 15 June 2023
Mum passed away peacefully in front of family at home recently, after her 4-year ovarian cancer battle. She was under the care of some wonderful NHS teams. Her GP surgery for initial diagnosis and support and care throughout, the Guy's Cancer Centre team in SE1 for her cancer treatment care, with surgical care at St. Thomas's Hospital. She had over 22 sessions of chemotherapy and maintenance medications. In the 48 months of her care, we were very grateful for the NHS, as they provided the best care we possibly ask for. The GP helped her be referred to St. Christopher's Hospice for end-of-life care, and along with daily visits from the wonderful Bromley Healthcare team for injections, we helped manage her symptoms and to help her stay as active and mobile as we could. The day a sleek black wheelchair arrived she was very impressed and in turn, it led to a few memorable shopping trips to the local garden centre to stock up summer plants for the garden! Cancer is a nasty master indeed and she did feel very angry that it had robbed her of time with family and to do things in her beloved garden and sewing. She hated the way she was dying but had dignity and courage until the very end. As a family, we are in awe of all the wonderful and passionate people that came into Mum's life and made each day a little brighter for her.
Visited March 2023
Provided by Care opinion
Princess Royal University Hospital has not yet replied.
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Review titled Amazing A&E Staff
Rated 5 stars out of 5
by James Steel - Posted on 10 March 2023
I recently attended A&E at the Pruh for stomach pains and ended up staying there for a little under 24 hours. All the A&E staff were exceptional including the doctors, nurses, cleaners and all other medical assistants. They were professional, friendly, patient and hard working. Even though I was there for a considerable length of time it did not feel this due to the amazing staff. I also left confident that my issue had been identified and a treatment plan put in place that I felt would fully resolve my ailments. The staff in this department are a credit to the hospital and deserve all the praise that I can give.
Visited Accident and emergency services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Linda Van Renselar - Posted on 26 March 2023
I was sent for an urgent ultrasound scan and found the reception staff, the nurse and the doctor all incredibly kind, thorough and professional. They were prompt, efficient and understanding. A great credit to the health service. We are so lucky to have you all. Thank you.
Visited Imaging services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Pruh A&E reception refuse to pick up the phone
Rated 1 star out of 5
by Peter Mould - Posted on 15 March 2023
Good Luck if your elderly parent gets admitted and you live far away. The receptionists at A&E will not pick up the phone when you're trying to find out your relatives whereabouts. As always with the Pruh there's no other provision to assist. My experience with this place ,the worst, without fail everytime. At least I can give them 5 stars for being consistently awful. I'm talking about 5 separate occasions over 10 hours for 30 minutes holding on each time. I've not seen anything about a Jumbo Jet crashing in Bromley if we are very busy the normal excuse is rolled out.
Visited Accident and emergency services on March 2023
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust