Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrible experience
Rated 1 star out of 5
by patricia garcia - Posted on 07 March 2023
Went in for a CT scan, felt treated like cattle. Poor privacy. Taken from one area to another and finally outdoors. No gowns, so I had to lower my trousers in the presence of the radiologist and be covered with a piece of paper. No feeling that they were dealing with a person who could be very sick. Very impersonal and indifferent. It will take 2 weeks to have the result
Visited Imaging services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Fantastic Gynaecology Department
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Have attended this hospital twice and have to leave a review to thank the team for their kindness and patient led approach. Female health issues can be very emotional especially when they can affect fertility and I have felt very supported. Thank you, you are all fantastic!
Visited Obstetrics And Gynaecology on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Over 2 month wait for results
by courageff76 - Posted on 16 February 2023
After having an echocardiogram following atrial fibrillation I was told that I would have my results in 3 weeks time. It has now been over 2 months and I have still not had my results. When I contacted the department, because I was referred by ambulatory A&E I was told I need to speak to the consultant there, however I can never get through. I am calling on an almost daily basis but it goes straight to voicemail and I never get a call back. So I am stuck in limbo. I don’t know if my condition is getting worse. I am currently experiencing atrial fibrillation and I think the stress of not knowing is making it worse, but when I speak to my GP they refer me back to the hospital, so am in a spiral of just not knowing which way to turn next.
Visited February 2023
Provided by Care opinion
Princess Royal University Hospital has not yet replied.
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Review titled Long A and E waiting time
Rated 4 stars out of 5
by Susan Martin - Posted on 23 February 2023
Was told by chelsfield park hospital to go to a and e immediately after blood results showed may have a blood clot. Got to Pru at 5.30pm and was seen at around 4am next morning. So many people there so few staff. One nurse among 60 people and 2 docs we were told. People on recliner chairs waiting for beds had been there 26 hours. People crying with frustration. Awful. Not the staffs fault at all.
Visited Accident and emergency services on February 2023
Princess Royal University Hospital has not yet replied.
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Review titled Baffling 2 week wait suspected cancer pathway
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I was referred to this service on the “2 week wait pathway” for suspected cancer. According to the NICE Guidelines, my GP was required to use this pathway "for an appointment within 2 weeks". However, not for the first time, this hospital did not properly read the referral letter. In particular, my GP went to the trouble of explaining in the referral letter why I was not suitable for a “direct to test" approach and requested a telephone appointment with the specialist. Instead of being offered an appointment with the specialist, I was telephoned by a triage nurse and unceremoniously discharged from the service. She insisted tests had to be done within the 2 weeks, which is not what the NICE Guidelines requires, and my GP had explained why this was not possible for me. She told me to ask my GP to re-refer me on the same pathway "when I was ready". How baffling that this hospital thinks that an urgent, 2 week wait referral can be put back indefinitely and what a waste of my GP's valuable time.
Visited Colorectal cancer services on January 2023
Princess Royal University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
I brought my daughter in on Friday evening to urgent care as she had breathing difficulties as a result of a non-covid infection. She was triaged and seen by a doctor, thoroughly examined and given treatment all within the space of an hour. I can't thank the staff enough for such swift, professional and caring service.
Visited Urgent Treatment Centre on January 2023
Princess Royal University Hospital has not yet replied.
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Review titled Difficulties in A & E
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
Having spent more than 24 hours in A&E and seen at first hand the difficulties faced by patients and staff and having watched staff both deliver care and try to explain where they couldn’t I think I have a clearer idea of where there are some faults. However, one thing you can’t find fault with is the staff, from the lady who was cleaning the floors to the most senior of doctors. I didn’t enjoy the long waits for everything but the care, professionalism and good humour of everyone that helped me made it bearable. Hats off to you all.
Visited Accident and emergency services on January 2023
Princess Royal University Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I just wanted to say a big thank you to the staff in Paediatric A&E for all of their help with my son. We came in very late at night and our son was admitted. They were very helpful, friendly, professional and kept us calm. I felt like they took us seriously and carried out all necessary tests. We were then admitted to a Paediatric ward. Thanks for all of your hard work!
Visited Accident and emergency services on January 2023
Princess Royal University Hospital has not yet replied.
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Review titled Family couldn’t locate my whereabouts
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2023
I have the start of dementia and was in hospital for 8days and was sent home and couldn’t really walk or hold myself up unaided. I got home to my own flat in sheltered housing and fell over again so my granddaughter called an ambulance as she managed to get me into bed but as I live on my own she doesn’t live with me and she was worried incase I fell again trying to get to the kitchen or bathroom and not being able to get up cos I had no strength in my legs or hit my head and no one would no and she didn’t want me to be laying in bed my own mess. After being taken in my granddaughter try to fine what ward or unit I was on and it took her from 8am till 11pm to fine out were I was. By time she had found out where I was, I was asleep so she lefted a message with the nurse that she spoke too and then looked up we’re the vasterity unit is located in the hospital and couldn’t find it. Plus when she said to the nurse who she was they said to her that they was going to ask me if I knew who my granddaughter is. I forget things all the time and I get confused so I don’t always understand and call her something else or don’t remember. She didn’t even know whether the message was passed on to me. She called over 25 times and the operator tried to put her through to different departments and wards within the hospital and kept getting put back to switchboard and was giving direct lines to a and e and other places and they never answered the phone and would cut off saying they were busy or it just rang for to long. Why doesn’t all departments have answerphone messages services so at least someone could have got back to her and helped her to locate me. Switchboard and CDU was fantastic and tried they tried best to help my granddaughter to find my whereabouts.
Visited Don't know on January 2023
Princess Royal University Hospital has not yet replied.
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Review titled Terrible Experience
Rated 1 star out of 5
by Emlyn Evans - Posted on 25 January 2023
Having been advised by my GP to attend the A&E at the Pruh for a back injury I arrived at 1830hrs on 23/01/2023. Struggling to walk I made it to the Urgent Care Unit to be greeted with a queue out of the door. After having to shout out my personal details to the reception staff I was directed to a waiting area where I was quickly seen by a nurse who took my details again and explained my symptoms and situation which she typed onto a computer. She diagnosed the problem to my back and directed me to another waiting area. I was then called into the A&E waiting area. This was overcrowded with people seated on hard metal seats many of whom including myself in obvious pain and distress. After 2 hours I was called into another room to provide exactly the same information I had already provided. I was then told to return to the metal seats and about an hour later blood test taken. The waiting area was filthy with dried mud and blood on floor, empty fast food wrappers and empty cups were strewn on window sills and bins were overflowing. The toilet floor was awash with fluid and the bin was also overflowing. There was no information as to the waiting times to see a doctor and we were just left there waiting in the cold not knowing when we were to be seen. Eventually at about 0430hrs (10 hours later) I was called into the treatment room where I explained my pain and symptoms for a third time. The doctor carried out an examination of me and a few rudimentary sensation tests. I was then sent for X-rays. About an hour later the doctor returned and told me that nothing obvious was found on the X-rays and no obvious spinal damage. She suggested it was something pushing on a nerve but didn't know what. She gave me a box of painkillers and told me I could leave. She left me lying on the couch in the Acute treatment room. When I tried to get off the couch I could not due to extreme pain I was in. There were no medical staff there to assist and was left to fend for myself. I took two painkillers and waited for these to take effect. With assistance of my partner she was able to help me off the couch and found me a wheelchair as I could no longer walk. Eventually a nurse arrived. She did not appear to care about my situation but did hold the door open while my partner had to struggle with the wheelchair. Once in the waiting area again I requested to see the doctor again who provided me with another tablet to ease the pain. Me in wheelchair and my partner struggled out of the exit looked on by members of staff who made no effort to assist. We eventually left at 0530hrs. This was one of the worst experiences of my life and I will never go back to this A&E again willingly. All of the bad reviews on this site appear to be in relation to the A&E Unit during the late evening period. There is obviously a problem with lack of medical staffing but no excuse for the lack of information, lack of cleanliness, lack of basic comforts and lack of basic compassion.
Visited Accident and emergency services on January 2023
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust