Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent Outpatient Care - ENT
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Following an A & E visit on 8th November (previous review) my teenage son was referred to the ENT team with a broken nose. He was seen as an outpatient within 6 days and received surgery within 10 days of assessment. The service was excellent and all staff very caring and considerate for which we are very grateful. Yes parking is a nightmare but with a bit of thought and consideration I am sure half of the cars don’t actually need to be there. It’s unfortunate that you can’t name people but for all those on the ENT team that helped my son we are very appreciative - you do a wonderful job in difficult circumstances.
Visited Ear, Nose & Throat on November 2022
Princess Royal University Hospital has not yet replied.
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Review titled Awful Experience in General Surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I attended General Surgery as, despite claims to the contrary, this hospital does not have Endocrine Surgery. There are significant parking difficulties, and I have walking difficulties due to my poor health. I arrived just on time as I had to drive round from the hospital and park in the supermarket car park. The surgeon was running 30 minutes late. As I waited, a young and fit looking person began protesting with the reception staff. Evidently, they were 35 minutes late for their appointment and were being told it would be rescheduled as the surgeon was now unavailable and had to be elsewhere. They made a fuss saying they arrived in the car park 30 minutes before but couldn't find a space and it wasn't their fault. The reception staff stood firm. However, the patient persisted for ages and eventually a member of non-reception staff gave in and agreed they could be seen, totally undermining the authority of colleagues on reception. The patient was then seen within 5 minutes. Meanwhile, I waited beyond the 30 minutes after my appointment time and my surgeon's name disappeared from the board. When I was called, I was seen by a junior doctor who was so inexperienced they couldn't answer my questions and didn't make clear what the plan was for me. I wish I had made a fuss and insisted on seeing the surgeon - as clearly that works - but I was so worn down by the wait. It was my first appointment and I was expecting to see the surgeon, not be handed a leaflet and told that they had been discussing me behind my back as I was left waiting. As a disabled person, I don't count in this hospital. No excuse for this experience due to covid. There were ample staff and patients were using self check in.
Visited General Surgery on November 2022
Princess Royal University Hospital has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
Recovering at home after very recent major surgery I experienced some worrying symptoms, and was advised to go straight to Accident an Emergency. ‘Straight away’ must have confused me, as I thought, being already in the system, three days after major surgery, and with open wounds posing an infection risk, I would be seen more or less straight away and be at least taken to a cubicle. On arrival at 7pm it was alarming to see notices stuck to doors warning of at least 6 or 7 hours wait, and a press of desperate looking people, some clutching clearly poorly babies and children, crammed into an unsuitable space. This was the pre-queue queue to get in, where anyone not that desperate could escape, go home and self-medicate, in the hope that their conditions were not life threatening. The rest of us formed an orderly queue and dutifully gave our names and described out symptoms, having to shout out private details over the hubbub. Eventually getting into the next waiting area, short of seats, toilet bins overflowing and toilet floors swimming with god knows what, people were seen sporadically, called into side rooms and sent back out into the main waiting area, with limited ventilation, well designed for transmissible nasties to spread between the shoulder to shoulder would be patients. As the hours progressed, some became quieter and withdrawn, others anxious and upset, hungry, cold, uncomfortable, miserable. At about 2am we were given blankets against the cold. The vending machine had long since run out of anything useful, and we continued to wait. By just after 3am, having been told they would like me to endure these conditions for another 2 hours or more I made a risk assessment and decided the risks of staying there outweighed any risks presented by going home. I was asked to sign a form saying why I was refusing service, but surely a service which takes more than 8 hours while leaving you vulnerable, seated in with lots of potentially sick people, is a broken service, and not delivered in a timely manner. Night duty service and facilities needs a major overhaul. By more luck than judgement it lurches from one dreadful shift to the next, taking a toll on staff and patients alike. Management needs to take heed.
Visited Accident and emergency services on November 2022
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust