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Purley War Memorial Hospital

856 Brighton Road, 856 Brighton Road, Purley, Surrey, CR8 2YL

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Purley War Memorial Hospital.


Reviews

Displaying 1 to 10 of 20

  1. Review titled Efficient Service

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 February 2025

    Attended the ultrasound department last week. A great reception team very efficient and welcoming. I was early and was seen almost straightaway. HCA introduced herself and the sonographer which was very nice. Efficient and welcoming service thank you.

    Visited Don't know on February 2025

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    Purley War Memorial Hospital has not yet replied.


  2. Review titled Genuine and caring blood nurse

    Rated 5 stars out of 5

    by Rebecca Hawes - Posted on 22 January 2025

    I have been feeling very ill mainly fatigue and more recently a nasty upper respiratory infection. Having been referred to Purley Hospital for full bloods, I was naturally tearful, worried. I work, am active and generally in good health so to be feeling so unwell for so many months had been bottled up and I was called into the room. Nurse W is an angel. She made me feel relaxed and we shared a lovely few minutes conversation, such a special individual I will not forget her in my prayers. Thank you Nurse W,the NHS are very blessed to have you 🙏

    Visited Phlebotomy on January 2025

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    Purley War Memorial Hospital has not yet replied.


  3. Review titled Why so rude?

    Rated 3 stars out of 5

    by Anonymous - Posted on 14 October 2024

    This was the second time I've had a blood test here. The first time was excellent; minimal wait time and friendly professional service from the nurse/doctor. My second visit today was different. Again, I was seen promptly after the check-in process. However, this time, the nurse just shouted 'next' from the room. I entered and said 'hello'. There was no reply. I was given no instruction so just rolled up my sleeve and the nurse took the blood after saying 'small scratch'. On completion the nurse applied two plasters. The nurse didn't say anything else so after a short pause I asked 'ok?'. The nurse said 'ok' so I left. We all have off-days but I felt this was a rather rude exchange. I'm sure the nursing team are busy but it would be nice to have more of a polite, human element during the visit.

    Visited Phlebotomy on October 2024

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    Purley War Memorial Hospital has not yet replied.


  4. Review titled Rude ableist blood test appointment receptionist

    Rated 2 stars out of 5

    by Aude Christofides - Posted on 23 October 2024

    Why is this lady receptionist (for blood appointments) believes she can rudely demand for me to walk all the way round their queuing system when 1) I am on crutches and obviously not well and explained it to her 2) finds it acceptable to raise her voice saying that’s the system 3) there was no one queuing at the time and she thinks I can stand there in pain having to hear her rude and loud complaints as I am standing in pain 4) refuses to give me my blood test form until I hear her insults. That is pure ableism and discrimination. If I would come with my wheelchair, it wouldn’t fit in their queuing system so I can’t have by blood test taken?

    Visited Phlebotomy on October 2024

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    Purley War Memorial Hospital has not yet replied.


  5. Review titled Dismissive

    Rated 1 star out of 5

    by Elle - Posted on 03 August 2024

    The woman who did my x-ray for my toe was very dismissive and basically told me there was no point in me being there because 'they won't do anything about it anyway' but it's not like I asked for an x-ray the doctor told me to get one, I hate hospitals - she was chatting very loudly with another member of staff when i entered the room and I waited a good few awkward minutes to even be acknowledged, the whole experience was really degrading and as someone with severe anxiety has upset me quite a bit. You don't expect medical professionals to act like you should suck it up when you're in pain.

    Visited Don't know on August 2024

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    Purley War Memorial Hospital has not yet replied.


  6. Review titled GP Hub

    Rated 5 stars out of 5

    by Russell Rouse - Posted on 06 August 2024

    This morning I attended the GP Hub as I had something in my ear, the receptionist started the good experience by being friendly and to the point. The wait was just a few minutes, I was seen by two lady doctors, who were brilliant and sorted me out within a few minutes. An excellent experience.

    Visited Don't know on August 2024

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    Purley War Memorial Hospital has not yet replied.


  7. Review titled Inappropriate radio in reception

    Rated 4 stars out of 5

    by Sear - Posted on 02 October 2024

    I find that the provision of services that include inappropriate radio and noise in reception is off-putting to me as a patient Please can you allow the TV And stop the endless teenager radio in reception It is load It is 1 channel and not for the elderly Most people in reception are mixed ahes

    Visited Don't know on August 2024

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    Purley War Memorial Hospital has not yet replied.


  8. Review titled Awful

    Rated 1 star out of 5

    by Kerry - Posted on 05 July 2024

    Had a blood test booked for 4:50pm as I work until 5 so I had to book last appt and finish early. Got to the desk at 4:51pm as the parking machine was awful (£3 for 1 hour parking may I add) and they refused me my appointment. All standing around watching tv had 2 kids with me just awful service and will never book again. No offer to accommodate or rebook - nothing

    Visited Phlebotomy on July 2024

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    Purley War Memorial Hospital has not yet replied.


  9. Review titled Efficient staff good happy vibes

    Rated 4 stars out of 5

    by Katie - Posted on 10 June 2024

    Walked in for a blood test everyone was in great spirits very cheerful and everyone was very helpful Was a lovely experience

    Visited Phlebotomy on June 2024

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    Purley War Memorial Hospital has not yet replied.


  10. Review titled Excellent service

    Rated 5 stars out of 5

    by Susan - Posted on 09 April 2024

    My blood forms hadn’t been added to the system. Blood nurses were very quick to help solve this. I sent an email and within minutes received a call to say they hand been added. Even nurses at rheumatology were quick to get in touch with my consultant to solve this. I was able to have my blood test.

    Visited Rheumatology on April 2024

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    Purley War Memorial Hospital has not yet replied.




Information supplied by Croydon Health Services NHS Trust