Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
My dad was seen in the emergency care centre today following a fall. Excellent care from the triage nurse to the receptionist to all the team members. The team seemed very happy team and were very good with all of the patients. Thank you so much and keep up the good work.
Visited Accident and emergency services on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you so much for the lovely feedback for our hospital team within the emergency care centre. It is very much appreciated. We are glad to hear that your Dad received excellent care and hope he is making a good recovery after his fall. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Royston Davy - Posted on 20 June 2023
Turned up to phlebotomy to be whisked straight through to be tested. Excellent friendly staff and out in no time at all.
Visited Phlebotomy services on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you so much for the lovely feedback for our phlebotomy team. It is very much appreciated. We are glad to hear that the friendly team gave excellent service.We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Quiet and efficient
Rated 4 stars out of 5
by Roy Wheeldon - Posted on 07 May 2023
I had to call an ambulance to go to A&E on 5th May 2023. I would like to express my appreciation for the quiet and efficient way the A&E Department was run that day. I was well looked after. Many thanks
Visited Accident and emergency services on May 2023
Review titled Queen Alexandra Hospital
Replied on 18 May 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within A&E. It is very much appreciated. We are glad to hear that you appreciated your care and felt well looked after. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Bone scan results
Rated 3 stars out of 5
by Sue - Posted on 18 September 2023
A friend is still awaiting for results of a bone scan been over 5 months has called department numerous times and asked doctors surgery but no one is very helpful, how long do we wait,his health has got worse
Visited Day treatment services on May 2023
Review titled Queen Alexandra Hospital
Replied on 19 September 2023
Good morning Thank you for taking the time to provide feedback regarding the delay your friend is experiencing in receiving their bone scan results. We would recommend that they contact our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Speedy and efficient
Rated 5 stars out of 5
by KevinC - Posted on 05 June 2023
Saw my GP at 0920 to review findings of an Ultrasound Scan. Abnormality in an area on the edge of the scan was noted and caused concern for my Doctor. He got staright on the phone to QA Urology to discuss urgent treatment plan. Told to go straight to QA with a letter and arrived there at 1000 and by 1020 treatment had been administered to take pressure off my kidneys. Lind prompt effective treatment for which I heartily thank the staff at all levels.
Visited Urology on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within Urology. It is very much appreciated. We are glad to hear that your treatment was prompt and effective. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Allan B - Posted on 08 June 2023
Recently received radiotherapy treatment for prostate cancer. Each of the Linac teams were efficient, friendly and extremely considerate to all patients. This is obviously routine for them but they manage to treat patients with respect and kindness. My experience was mainly with the Linac 4 team but visits to other reams was equally impressive. Many thanks.
Visited Prostate Cancer Service on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good morning, Thank you so much for the lovely feedback for our Linac teams within Oncology. It is very much appreciated. We are glad to hear that your experience across the board has been impressive and that you were treated with kindness and respect throughout.We have shared your feedback with the teams to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Blood test results missing
Rated 4 stars out of 5
by Iris February - Posted on 12 June 2023
I had a blood test ordered by the ENT consultant on 15/05/23. The results have not been sent to me or my GP as of 12/06/23. I have rung the department 8 times today and been cut off as soon as I get through. This is disgraceful service.
Visited Ear, Nose & Throat on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you for taking the time to provide feedback following your recent experience here at Portsmouth Hospitals. We were very sorry to read that you have been unable to reach the relevant department regarding your blood test results.To support you in resolving this concern, please do contact our Patient Advice & Liaison team (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled The Staff are amazing
Rated 5 stars out of 5
by Julio & Fernanda - Posted on 24 May 2023
Long wait.However the staff here are amazing!I was very impressed how good and professional everyone is. God bless everyone working here and all nhs
Visited Stroke on May 2023
Review titled Queen Alexandra Hospital
Replied on 30 May 2023
Good morning, Thank you so much for the lovely feedback for our hospital team. It is very much appreciated. We are glad to hear that, despite a wait, you were impressed with the professional care you received. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Poor service.
Rated 1 star out of 5
by michele goodwin - Posted on 04 April 2023
Follow up fracture clinic. Seen by orthopaedic surgeon. Not friendly at all. Offered no reassurance. Asked if I was doing swimming or physic. I was not advised to do this and not referred either. I asked a few simple questions and he did not answer them. I would have liked details of the exact diagnosis. Any alternative treatments, How long does it take to heal. Nothing at all offered or given. Gave as little as possible to just get rid of me. Disgusting service. Really disappointing. From start to finish.
Visited Orthopaedics on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning Thank you for taking the time to provide feedback regarding your recent experience here at Portsmouth Hospitals. To ensure that your concerns are addressed with the relevant team and support you with any further information required, please contact our Patient Advice & Liaison Service (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Brilliant caring service
Rated 5 stars out of 5
by Heidi drake - Posted on 03 April 2023
My grandson was very Ill and could not get to see a dr in his own surgery. The staff and drs in qa hospital were first class checking to see if he had glandular fever or other illnesses . He was not able to swallow any tablets so they arranged liquid antibiotics. And also arranged a future appointment with his own doctor. Something we had not been able to do. All the staff at qa are first class and unfortunately are also overloaded with patients who cannot get to see their own gps.
Visited Accident and emergency services on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning, Thank you so much for the lovely feedback for our teams here at our hospital. It is very much appreciated. We were delighted to hear that the care your grandson received was first class and wish him well with his recovery. Best Wishes Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
Information supplied by Portsmouth Hospitals NHS Trust