Queen Charlotte's & Chelsea Hospital
Du Cane Road, London, W12 0HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Katherine Rodgers - Posted on 13 June 2024
My partner needed an emergency (category 1) c-section in June. I couldn’t be more impressed or reassured by the team - they were unbelievably good. There are lots of reviews about “waiting times” etc - having experienced how exceptional the team at Queen Charlottes are in an emergency situation, I would accept having to wait a few minutes for a regular midwife appointment any time! We experienced an emergency requirement for c-section while on the labour ward - the team were absolutely incredible - mobilised at what felt like only seconds and our daughter was born healthy minutes thereafter. I really can’t be more positive about how exceptional the whole team are - when it really matters. I would recommend their services to anyone and they have my full gratitude.
Visited Maternity services on June 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 17 June 2024
Dear Katherine Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you and your partner had such a positive experience while a patient at Queen Charlotte's Hospital. I will forward your feedback to senior management in maternity services. I am sure that they will be very happy to receive this. . If you would like to contact me with your partner's name and date of birth I will be more than happy to put their name to the positive feedback. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Worst midwife appointment
Rated 1 star out of 5
by Julia - Posted on 11 June 2024
Me and my partner just went to our 26 weeks appointment which was at 10:20 am . After waiting almost an hour and a half we have been seen by one of the rudest person I’ve ever encountered. Instead of maybe apologizing for the long wait she shouted I sit on the bed and take my leggings around my hips. She hasn’t asked before touching my pubic bone for some measurements only after she did it. For the blood pressure she grabbed my arm and just did it. Didn’t bother to explain if baby heart beat was ok or if my blood pressure was ok. We the proceded to sit down on the chair and me and my partner had some questions regarding baby’s health movements , labour and birth plan but as soon as he started talking she cut him off and said we need to listen to what she has to say first and to be quiet. She then said very rudely to remove our baby scans from the folder we have. She continued talking about anti natal classes and when we have a question about if it’s better to do online or physical group classes she said she wouldn’t know that as the hospital doesn’t do groups. We tried asking again if family if it’s of any help with advice about newborn babys and she said that’s not her problem. Then she started shouting why I haven’t got a leaflet for the GD upcoming on the previous appointment at which point I felt sick of talking to her. I felt really hot and nauseous and upset so I’ve exited the room to go be sick. She in the meantime told my partner we are done and she doesn’t want me to come back even though he said we had some questions for her. Such a rude behaiviour. I’ve never been treated this way before especially by a member of hospital staff, and never seen my partner being shouted at by someone else either. If you can avoid this hospital , I wish I could change just because this one appointment was so upsetting. Definitely if we get this midwife again on our next appointment we will aks for a another one.
Visited Maternity services on June 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 11 June 2024
Dear Julia, I am very sorry to read your comments from the NHS Choices web page and wishes to apologise for your poor experience with our Maternity Department at Queen Charlotte’s and Chelsea Hospital. I have forwarded your posting to the service managers for Maternity. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Chris Patient Advice and Liaison Service
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Review titled Birth centre experience
Rated 5 stars out of 5
by Jess - Posted on 05 July 2024
I had my baby on 18th June at the birth centre and the experience could not have been better. I cannot thank the team enough for the incredible work they do. The midwives that looked after me were expert in making my experience very positive - I had a wonderful water birth. Most importantly, I felt in safe hands the whole time; the midwife immediately noticed that my baby was a bit floppy after birth and took immediate action. Everyone was kind, considerate and communication was excellent. The facility is incredibly comfortable, spacious, clean and even the food is good! I feel incredibly lucky to have this facility at my local hospital with its brilliant staff. Thank you so, so much.
Visited Maternity services on June 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 05 July 2024
Dear Jess Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am happy to read that you had such a positive experience with our staff at Queen Charlotte's Hospital. I will forward your feedback to senior management in Maternity. I am sure that they will be very happy to receive this. . If you would like to contact me with your full name and date of birth I will be more than happy to put your name to the feedback. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled No Appointments
Rated 1 star out of 5
by ALC - Posted on 12 June 2024
Just been for a 31 week appointment and have been told there are no appointments available at 34 weeks. My understanding is this is an essential appointment and very important but the receptionist said there are none, gave no additional information and sent me away. This is incredibly scary- especially as a first time parent.
Visited Maternity services on June 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 12 June 2024
Dear ALC Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read that there are no 34 week appointments available for maternity patients. I will forward your concerns to senior management in maternity services. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised and hopefully get a response for you. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Extremely rude midwife
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
My wife phoned up the hospital extremely upset and frightened and was me with the most dismissive and obnoxious response from one of the midwives. Shocking and unacceptable behaviour from staff who are supposed to be compassionate and caring.
Visited Maternity services on May 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 20 May 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you and your wife for the experience you had speaking to one of our Midwife’s in the Maternity Department. Patient Advice and Liaison Service (PALS) has passed on your feedback to the Service Manager and Lead Midwife. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Unprofessional midwife, Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
It was my first appointment to meet my midwife in Qcch, she met me the first sentence is why you need interpreter, then start to complain about this for 5 mins, I explained to her but she didn't listen and I have to listen her complaing. As I cannot understand her English, so I need to more time to answer her questions, she was very impatient. She told me don't eat folic acid or other vitamin after 12weeks, I asked her why, as I should eat until baby birth 3 months. She didn't want to explain, just said she hasn't been a midwife only today. I told her I Uterine fibroids report and thinking she might check about it and get me some advise, but she just said I won't see it, just wait for next scan here. It let me feel waste time and useless to meet midwife. I have never meet anyone so rude to me in the UK, I feel very uncomfortable with her and worried about my future appointment with her & Qcch other midwife, too worry to sleep at night. After this appointment, I want to switch other Hospital for birth. I cannot understand how Qcch got cqc rate for outstanding? It must be a joke!!!
Visited Maternity services on May 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 16 May 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our maternity service at Queen Charlotte's Hospital. I will forward your feedback to senior management in maternity. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised and hopefully get some feedback for you. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Human approach and professional attitude
Rated 5 stars out of 5
by Petroula - Posted on 28 May 2024
I had a hysteroscopy from the Gynaecology team and I couldn't have hoped for a more professional and human experience. Everyone took the time to examine me thoroughly and suggest the best possible examination to make 100% sure that my health is not at risk. I was provided with a detailed explanation in advance and I was approached by all the members of the team with a friendly, yet, professional way. Both doctors and nurses were very patient and knowledgeable and I am very grateful for their fantastic work. Thank you, all, for everything.
Visited Gynaecology on May 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 29 May 2024
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your care under our Gynaecology Team at Queen Charlotte’s & Chelsea Hospital. Patient Advice and Liaison Service (PALS) has passed on your Comments to the Service Manager for Gynaecology. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Amazing experience
Rated 5 stars out of 5
by Iman - Posted on 03 May 2024
I am under the care of Dove team. This team has helped me to get through my pregnancy experience with staff who are extremely supportive and experienced. They always listened to my concerns and were able to address all my needs. I was offered external support services which i found all information provided are very informative. The care was consistent by all staff where I felt that I was given the same attention from all staff members. Thank you Dove team you are amazing, your work is appreciated.
Visited Maternity services on May 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 07 May 2024
Imperial College Healthcare NHS Trust is delighted to hear that you had a great experience with our Dove Team at Queen Charlottes Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Dove Team. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Service Outstanding?
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2024
My partner arrived at the maternity triage at 6 pm, and here it is 1:00 am, and we're still waiting for a doctor. This blatant disregard for patients is absolutely unacceptable. The waiting times are downright appalling, leaving pregnant women inpain without a bed. This incompetence reeks from the top down, starting with the NHS staff and extending all the way up to the executive team of this hospital. I'm left wondering if the executive team even sets foot in this services and would tolerate such outrageous waits for their own care. The sheer number of areas needing improvement in services, systems, and the performance of these complacent individuals is staggering. Those leading this hospital need to be held accountable for the poor poor service they provide in the maternity unit.
Visited Maternity services on April 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 03 May 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our maternity service at Queen Charlotte's Hospital. I will forward your feedback to senior management in Maternity. If you would like to contact me with your wife's name and date of birth I will be more than happy to put her name to the concerns raised and hopefully get some feedback for you. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Great hospital
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2024
Triage could do better. Staff is wonderful and worked the hardest they can. But Having to wait hours to be seen while sitting in a chair heavily pregnant is exhausting both mentally and physically. Last was in, I waited 6 hours to be seen and another10 hour for them to find a bed. However, the ultrasound department, the fetal medicine and all the other maternity departments are wonderful! No waiting time, professional staff and wonderful doctors, midwives and sonographers. Would definitely recommend the hospital to anyone pregnant!!! But please please please fix the triage situation with the seats, waiting times, amount of staff members.
Visited Maternity services on April 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 20 May 2024
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your feedback on NHS Choices. We are so sorry to hear of the delay you had in the Triage Department. We would also like to thank you for your positive feedback regarding our Maternity Service. Patient Advice and Liaison Service (PALS) has passed both your comments to the Service Managers and Lead Midwife for Triage and Maternity. Imperial College Healthcare NHS Trust appreciates and values your comments.
Information supplied by Imperial College Healthcare NHS Trust