Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Unknown - Posted on 03 September 2024
My mother was sent from her gp with an emergency letter to be treated asap. She was kept in triage for 4 and half hours until someone came to her to be met with angry nurse on charge because mum wasn’t put in a bed to be moved. The lack of empathy and respect is appalling. She was then discharged awaiting furture appointments instead of dealing with her there and then. This is the most shocking thing I’ve ever witnessed. NHS as gone to pot and I’m shocked at how my mother has been treated. Back home still not well and too scared to make a call to go through the same scenario. shame on you Birmingham QE hospital
Visited Podiatry on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 03 September 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that there were a number of serious issues with your mother's care If you haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and explain what has happened. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Appointments confusion
Rated 2 stars out of 5
by Sandie Harrison-Wilkes - Posted on 14 September 2024
I am getting all sorts of appointments through the NHS app, but once the date has passed it's still showing the same appointment as coming up?! Today is 14.9.24 so why am I still getting a reminder for an appointment for the 02.9.24?! Please remove dead or cancelled appointments as it's really confusing. Please look into this, as I have a lot 2ww appointments and I don't need the confusion!!
Visited Neurology on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 September 2024
Dear Patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham– apologies for the slightly delayed response. We are sorry to hear that there have been a number of issues with appointment communications and you are receiving reminders for appointments that have already occurred. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
I was advised in August of 2023 that I had a tumor and was referred to QE hospital ENT dept as experts that had the expertise required to carry out the surgery. I saw the consultant from QE in February 2024 who advised urgent surgery was required by April 2024 and as to date , October 2024 I have not recieved my surgery. They have not contacted me and the only contact I have is when I chase this. I am now resigned to the fact that I am irrelevant to them and doubt that they have the empathy to carry out this surgery required without causing me permanent disfigurement.
Visited Ear, Nose & Throat on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 October 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you have not received an urgent surgery date in the timeframe you expected and that there has been no contact from the ENT department about it. If you still haven't heard anything please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Sad state of affairs
by Anonymous - Posted on 27 August 2024
I was taken in to hospital as I attempted to end my life what really stood out to me was the fact they were putting people in cubicles with no beds just chairs 3 people to a room and because of were I was these people were all not mentally well I was put on a drip in the corner of the room with that bag hanging from a makeshift hook because they didn’t have a drip stand could not sleep as they was playing really loud music at 3 o’clock in the morning and nobody cared I should rightfully still be in there but I lied to the mental health team about how I feel just to get out because I couldn’t spend another night sitting on a chair it’s mentally exhausting
Visited Don't know on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the slightly delayed response. We are really sorry to hear that your experience in the Emergency Department was not a good one and that you witnessed a level of care that you did not think was appropriate. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled care and compassion
Rated 5 stars out of 5
by Roberta - Posted on 20 August 2024
my father was treated in the heritage centre ward 2b east all the staff from health care assistants doctors nurses physio therapists and others all treated my father with care and compassion and were all hard working nothing was too much trouble for them so thank you all very much for being so hard working and caring to my father and me and my sisters
Visited Don't know on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Roberta Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear that your father received such good, compassionate care on Ward East 2B and that staff also looked after you and your wider family. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great treatment - as always
Rated 5 stars out of 5
by Robert Preston - Posted on 01 September 2024
This is the 3rd operation I have had in ambulatory care and again I was more than satisfied. The surgeons doing my finger joint replacement operation had a great rapport, which helped to make me very relaxed and happy during the procedure. The anaesthetist team were also great and helped me understand what was going on and relax. The staff in Bay H were lovely and looked after me really well. Thank you all very much.
Visited Orthopaedics on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Robert Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received during your finger joint replacement procedure and that all of the staff teams involved in your care were so excellent, reassuring and informative. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Very professional
Rated 5 stars out of 5
by Philip Ryan - Posted on 21 August 2024
Had minor surgery at dermatology the team who performed it were welcoming made my experience good professional attitude in a relaxed environment I would highly recommend them for all the care I was given
Visited Dermatology on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Philip Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received when you came in for minor surgery under the Dermatology team. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Lifts queuing
Rated 1 star out of 5
by Steve - Posted on 26 August 2024
Only 2 of 5 lifts working to serve patients and visitors for 7x floors, causing very long waiting time. To allow for those who needed lifts more than me I walked up and down 4 floors several times.
Visited Neurosurgery on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 September 2024
Dear Steve Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for slightly the delayed response. We are really sorry to hear that you encountered a number of lifts as being out of order and we flagged this with the estates team to investigate and remedial action was taken. If you encounter similar issues in future please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Very good care
Rated 5 stars out of 5
by Tony Collins - Posted on 14 August 2024
My wife underwent spinal surgery by on 25 April 2024. While I was waiting on the bridge between the old and new hospitals an employee stopped to ask if I was OK. She clearly had observed that something was wrong and stopped to find out. After I had explained that I was waiting for my wife to transfer from theatre/recovery to the short stay ward she took me to the entrance to recovery where her boss, who had joined us, went to find out what was happening. Reassured by the information she gathered she then asked her colleague to take me to the restaurant and get me a drink before taking me to the short stay ward. This was an example of someone going caring above and beyond. Thankfully my wife is making a good recovery.
Visited Orthopaedics on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Tony Thank you so much for taking the time to provide feedback about your wife's surgery at the Queen Elizabeth Hospital Birmingham and the care staff members showed you whilst you were waiting. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about you and your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Neuropathy test
Rated 3 stars out of 5
by Diane - Posted on 19 August 2024
The nurse was lovely and pleasant, explained the procedure, the surgeon however, was a little brusk I thought seemed in a hurry to do the test, and didn't smile once, as a retired nurse, I've worked with a lot of doctors, sadly surgeons are still as surly as they always were. A smile costs nothing!!
Visited Neurology on August 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2024
Dear Diane Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that the surgeon was a little brisk with you when you came in for your Neuropathy test we are pleased that you were happy with the nurse. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust