Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Tracey - Posted on 23 December 2022
My mom was on ward 515 the care and compassion she received was amazing. I can’t thank the doctors, nurses, ambulance crew, and the other staff involved in moms care. You all are amazing and deserve every penny you earn and more. Thank you again
Visited Don't know on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 December 2022
Dear Tracey Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your mom received from our wonderful colleagues on Ward 515 and that she was treated with so much kindness and care during her time here. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Visit to A and E
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
My 84 year old father who suffers from dementia was admitted to A and E following a possible TIA. We were transferred after a lengthy but expected wait to the Cohort ward which I believe is for people who find the noise and bustle of an emergency department upsetting. We were swiftly seen by a great Dr who explained his plan of action and dad had a CT scan, bloods and an xray before being seen again to discuss result. Whilst there dad was kept comfortable and offered refreshments by a team of paramedics and hospital staff. I was dreading this hospital visit due to current difficulties at hospitals but cannot thank the staff enough for the treatment dad received.
Visited Accident and emergency services on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 December 2022
Dear relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father received from our colleagues in the Emergency Department, that he was always kept comfortable and informed of the plan, and received regular refreshments. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Excellent Team of People
Rated 5 stars out of 5
by Ron Hannaford - Posted on 30 December 2022
5 months ago I was diagnosed with a cancer on my lung it was also attached to a rib which it had fractured causing a lot of pain. Since the diagnosis I have been looked after extremely well by team of oncologists, nurses and radiologists. The oncologists are so easy to talk to and they tell you as it is so you know exactly what to expect. The Specilist nurses are simply marvellous, any problem or questions you might have I can ring them 24/7 and they sort out your problem or advise you. I have just finished a 10 day course of radiotherapy on my rib, before starting I was told of the side effects the treatment may course but a bit worried decided to go ahead. The radiology team in room 1 and 2 where I received the treatment were absolutely great, very professional and very kind, they constantly asked if everything was ok before and after. I know that’s what they have to do but they do it really well. Although I have cancer I count myself very lucky having such a great team looking after me and I thank everyone of them. I am writing this review mainly to thank the team looking after me but all the treatment I’ve received from the hospital had been excellent. It’s easy to write negative review if your appointment has changed or you have waited hours to be seen which isn’t nice I agree but when you see what the doctors and nurses have to put up with day in and day out I think they deserve a pat on the back and a positive review more often. I hope the team looking after me get to see the review so they know how greatfull I am.
Visited Cancer Services on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 January 2023
Dear Ron Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Oncology team and that you've been treated with so much kindness and care during your time being seen here - it must have been a very difficult time for you following your diagnosis of lung cancer. We'd be keen to collect a more detailed patient story from you if you would be interested - please contact patientexperience@uhb.nhs.uk if so. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Lovely people, warm, human, helpful
Rated 5 stars out of 5
by Jason - Posted on 07 December 2022
Endocrinology outpatients - I was called in and seen at a time when clearly others had been as well, but the wait was minimal, everything was explained exceptionally well (and I needed this despite being perfectly with it!) and a surgeon was even phoned up when on a day off. Everyone was kind and considerate and the professionals seemed to be at the top of their game even in the face of the pressure on every public service at the moment.
Visited Endocrine and thyroid surgery on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 12 December 2022
Dear Jason Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endocrinology team, that you were seen so quickly and everything was explained so well. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
The staff in radiology / imaging were so good. I had an echocardiogram and an ordinary X-ray. I was seen promptly both times and the process was explained clearly. I found it very reassuring
Visited Don't know on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 December 2022
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging/Radiology teams, everything was explained so clearly and you were made to feel so reassured. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Responsive and Supportive
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
I wish that I didn't have to use ophthalmology but I do; I cannot recommend them highly enough. My care started in 2013 and the level of care has remained consistently high, even during the pandemic: I am very grateful. My most recent interaction was with the Contact Lens clinic. I asked if my appt could be done remotely as I'd recently had an optician/optometrist review. My warm and friendly consultant called me and we discussed my ongoing management in depth; she listened to me and we shared decision-making, which is important to people like me with a long-standing need. It's tough for clinicians and patients alike, but this appointment provided everything I could want to support me. Thank you, team, you should all be proud of what you are doing: it is appreciated.
Visited Ophthalmology on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 November 2022
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Opthalmology team over a number of years and that you were treated with so much warmth, friendliness and care during your time here - and that you have felt so involved in the decision-making process around your treatment. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and we would also really apprieciate the chance to talk further with you about your experience(s) - if this is something you're interested in please contact Patient.Experience@uhb.nhs.uk Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Superb Service
Rated 5 stars out of 5
by Thain Hatherly - Posted on 10 November 2023
This time last year, I had six heart operations conducted by the amazing surgical team to sort out my complicated heart problems, during a stay of nearly eight weeks. They saved my life. Every staff member I encountered, in the Intensive Care Unit and two other wards, was kind, caring and helpful. I really appreciated their support, skill and dedication. My recovery since discharge has been slow but steady: at first I could hardly walk at all, but now I can walk five miles or so, and I'm aiming at ten. Please pass on, to all who helped transform my life, my heartfelt thanks (no pun intended!).
Visited Cardiothoracic surgery on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 November 2023
Dear Thain Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received as an inpatient last year and that staff were so kind, caring and helpful. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Furthermore we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Burns department
Rated 5 stars out of 5
by Lee Robinson - Posted on 23 November 2022
All the staff in the burns department which I attended was so helpful and caring. I understand they are totally under pressure. But a big Thankyou from me
Visited Don't know on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 December 2022
Dear Lee Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful and caring service you received during your recent visit to the Burns department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Professional and friendly staff
Rated 5 stars out of 5
by jenny peters - Posted on 22 November 2022
Good experience from checking in, to waiting time, to CT Scan All round excellent service.Not sure what to expect with the scan, but the staff talked me through the procedure and put me at ease Well done
Visited Interventional Radiology on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 December 2022
Dear Jenny Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent CT scan. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Long waiting times in Minor
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2022
So as ex NHS staff I appreciate the pressures in A&E I went to emergency GP first, who then referred me to a&e for a query fracture. I arrived to the QE the entrance wasn’t well sign posted. So, as I am writing this, I am 3hrs waiting, still seen no one, or no X-ray. Appears not enough staff, or facilities, seemed disjointed in patient flow. If you need minor injuries, go somewhere else. I am disappointed in the whole system.
Visited Accident and emergency services on October 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 October 2022
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced, signage and the flow of patients through the department. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust