Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No one answers the phone.
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2024
With both parents having been admitted to QEH 10 times in the past 3 years, and having to get information on them in 5 separate wards and several departments in the emergency department, I can honestly say no one hardly ever answers the phone. I have spent hours calling and this is very frustrating. Please employ people to answer the phone. Although I can say I have called many times and no one answers and I call right back and it’s engaged so obviously someone is using it then.
Visited Accident and emergency services on February 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response but there have been some issues with the website that stopped us responding sooner. We are really sorry to hear that there have been so many issues getting hold of someone on the phone during your parents stays and visits here. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Waiting times too long.
Rated 2 stars out of 5
by J Lynes - Posted on 24 January 2024
Arrived at the a and e department at 21:30, was triaged by 22:30 and then moved to another waiting area. Another member of staff called my boyfriend in for about 5 minutes after checking his urine sample. My boyfriend was then sent back into the same waiting area. It was lovely to see some staff bringing us some refreshments at about 01:00. There are several areas where patients are sitting and members of staff are calling people but they don't appear to be there. I don't understand why another person isn't called instead. It is now 02:30 and my boyfriend still has just been called in to see a doctor. I do hope that we can go home soon. Many thanks.
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 January 2024
Dear J Lynes Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you and your boyfriend had such a long wait in the Emergency Department. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Wonderful experience with Neurosurgeon
Rated 5 stars out of 5
by Amrita - Posted on 04 March 2024
I had an incredibly wonderful experience at QE. The doctor I saw was amazing, I gave her so much praise at home and wished I had expressed it to her at the appointment. Her method of communication was wonderful, no jargon was used, everything was so well explained, which is always something I’ve had difficulties with in the past making it harder to follow what the doctor is explaining. She was just wonderful, and made myself and my dad very fulfilled. She is brilliant at her job and I hope this message gets out to her.
Visited Neurosurgery on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 March 2024
Dear Amrita Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from your Neurosurgeon and that everything was so well explained by her. If you would like to provide any more information or further feedback about your experience, in particular the name of the doctor so we can pass a message on to them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Ambulance Decision Area
Rated 5 stars out of 5
by Anita Hodgkiss - Posted on 06 January 2024
I cannot praise enough the amazing paramedics that work in thw Ambulance Decision Area. I have now been to this area 3 times with my elderly father and have been treated with such kindness and professionalism. This area provides a calm, well organised space for patients to receive their care. Patients and their relatives are looked after by an amazing team of paramedics who are always smiling and gentle no matter how busy they are. You are all a credit to your profession. Thank you from a very grateful daughter.
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care your father has been receiving in the Ambulance Decision Area and that he and his family have been treated with kindness and professionalism. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic staff in Radiology
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
I’ve just had my last of15 sessions in Radiology following my breast surgery. I can’t praise the staff enough they are so kind and caring. Everyone went above and beyond. Thank you all for being you ❤️
Visited Breast cancer services on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff who have been looking after you during and after your breast surgery have been so kind and caring. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled great hospital
Rated 5 stars out of 5
by Miroslaw Gibas - Posted on 13 January 2024
During my stay in your hospital, I met you care, kindness, empathy and great care. The simple word "thank you " doesn't convey the reaction the gratitude I feel after everything you've done for me. From the bottom of my heart, so that the merit shown will be repaid to others a hundredfold, and I congratulate the director on his wonderful team and the resulting development.
Visited Stroke on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 January 2024
Dear Miroslaw Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received during your recent stay and that you were treated with such kindness and empathy. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Compassionate staff
Rated 5 stars out of 5
by Jackie - Posted on 13 January 2024
Having been referred by my GP to the rapid referal at the Heritage Building for a flexible cystoscopy today l can honestly say that the staff who l encountered were first rate the HCA on arrival in the department was totally professional ,the 2nurses in the treatment room alongside the consultant and the other doctor were brilliant they all could see l was so nervous and quite anxious but they showed compassion and understanding throughout my excellent treatment .
Visited Urology on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are so pleased to hear that your experience at your cystoscopy was so positive and that staff were so professional, compassionate and understanding. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Timely and Efficient with great Care and Compassion
Rated 5 stars out of 5
by Philip Western - Posted on 07 January 2024
I went to a Rapid Access Chest Pain Clinic appointment on Thursday afternoon expecting a routine set of observations/ blood tests and ECG and decision making on future investigations. I was seen early by a caring HCA and then by the wonderful Nurse practitioner who recognised from the ECG and presentation that things were much more urgent than I thought. She organised a Cardiology Physiologist to add me to her list as an extra patient for an echo. and meanwhile discussed my case with the duty consultant. They arrived with a green consent form in hand as the echo was coming to an end and advised me of the significance of my ECG changes and my angina being unstable and that I needed to go forthwith to the cath. lab. I consented to angiography. And they questioned whether I should walk to the cath lab which rather spooked me. I was somewhat shocked. Rang my wife and the amazing team who operated as a finely tuned machine proceeded to prevent me having a heart attack by angioplasty and stenting a coronary artery. I am so grateful to the seven or so professionals in that room and to those outside and on the ward. I would like to note the skill of the medical team and in particular the care and compassion from the nursing, HCA, physiologists, and phlebotomists. The Nurse Practitioner in Rapid Access was a star and even came to see me whilst I was awaiting my procedure before leaving her shift. I am sure she and others went above and beyond. Many thanks. The NHS is brilliant.
Visited Cardiology on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the Rapid Access Chest Pain Clinic and that the staff were so skillful, compassionate and went above and beyond in their treatment of you. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled 35 hrs and still waiting for a bed
Rated 2 stars out of 5
by mandy - Posted on 29 January 2024
my husband was taken into hospital by ambulance at 8.30 am yesterday morning for having low blood sugars which were reading below 3…. It is now 7pm the next evening and all this time he has been sitting on a chair….waiting for a bed… to then find out that heartlands hospital have been sending people over. I just can’t comprehend If the qe has no beds either and a&e is well and truly struggling why are they not stopping other hospitals from sending people over. my husband is shattered from having no sleep, and looks more worse than what he went in. I can not take my husband home because of the dangers of low blood sugar. Never I. All my life have I ever seen it this bad
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 12 February 2024
Dear Mandy Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response - we sent your feedback Emergency Department for them to review. We are really sorry to hear that your husband had such a long wait in the Emergency Department and that he had to sit in a chair for so long. We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Poor parking control
Rated 3 stars out of 5
by Anonymous - Posted on 05 January 2024
I would like to make a suggestion that relatives picking up staff members after shift do not use front of hospital to park and wait in and along side disabled bays. Every time I come to pick up my disabled daughter from the hospital there is nowhere near entrance to allow her access to our car unable to park. I have regularly witnessed car without blue badges just sitting there sometimes with drivers in and sometimes unattended. But is extremely bad at shift change over time. It causes complete chaos at front of hospital
Visited Don't know on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered diificulties car parking over an extended period of time. We are aware of ongoing parking issues around the hospital. We are keen to listen to your concerns in more detail and to gain an insight into anything we can do to prevent or lessen the issues you've identified. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust