Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Last minute cancellation
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2025
After having had a really positive experience up until this point, I was shocked to have had my diagnostic excision cancelled less than an hour before the appointment was due to take place. As a person who struggles with anxiety, I was already feeling apprehensive and had had family travel down from Liverpool to take me to and from the hospital as I'm prone to fainting. They had already arrived when I was told by human error my slot had been double booked and that there was nothing else available on the same day. As a result my family unnecessarily spent money and time out of work to come down to Birmingham and will be doing the same at my rescheduled appointment, as they recommend you bring someone with you. If someone had checked the schedule the day prior, this could have been avoided.
Visited Dermatology on January 2025
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 January 2025
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you experienced a cancellation due to a human error.We can only apologise to you and your family for the inconvenience and we fell short of our usual high standard. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Patient Experience Team
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2025
I went in as I’ve been struggling with the flu really badly. I also have asthma, lupus and diabetes. The flu has been affecting my asthma a lot and my pump hasn’t been helping. I sat in the waiting room for 3 hours which i originally had no problem with until I was seen by a very impatient doctor for less than 2 minutes no exaggeration. I told this doctor what symptoms I was experiencing and was completely ignored. I was given a prescription without knowledge as to why or how often and how long I should be taking the medication. I told the doctor I was experiencing high amounts of pain from even the slightest touch and I’ve been admitted into hospital for my asthma many times he waved his hand and continued writing the prescription. I was then told to go to the pharmacy at the hospital to collect my medication, while visiting the pharmacy and waiting in line for a while I was then told I would not be able to collect my prescription their and would have to go to a high street pharmacy. At this point my asthma had gotten worse due to Cold weather and having to walk around to the pharmacy. This was my first and hopefully last time visiting this hospital. I don’t live here I’m visiting from London, where the services are much more respectful and helpful. I hope nothing worse happens to me because I would hate to have to take it further. Your doctors need sensitivity training. There was vomit outside near the benches, the cleanliness of this so called hospital was appalling
Visited Accident and emergency services on January 2025
Review titled Queen Elizabeth Hospital Birmingham
Replied on 06 January 2025
Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the experience you went through. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Patient Experience Team
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Review titled Another mammoth wait with some improvement
Rated 3 stars out of 5
by Sheryl King - Posted on 06 November 2024
We returned earlier today from our second 26+ hour visit to A & E at QE hospital Birmingham ( last one being September 2023) following a relapse in our son’s mental health. Although, still a really difficult experience it was made more bearable by some excellent HCAs, an agency Mental Health Nurse ( I really would like to name them). They treated our son and ourselves with the utmost kindness and compassion. Again, the environment is still pretty awful if you are experiencing a mental health deterioration however, this time we were not left to manage our son’s distress alone and more importantly he was not restrained as was the case last year. Big shout out to HCAs , the unsung heroes! Lastly, I would say that having mental health nurses and/or Psych Liaison team located permanently within A & E may well help the patient experience and reduce what still feels like (although not intentionally ) quite a stigmatising experience.
Visited Accident and emergency services on November 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 27 November 2024
Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are pleased to hear that you were so happy with the care you received from our team. We are sorry to hear that the environment was not up to standard. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes, Patient Experience Team
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Review titled Outstanding as always
Rated 5 stars out of 5
by Amanda Whimpanny - Posted on 06 November 2024
I have been attending the QE for the past 10 years roughly, despite not being local. I cannot thank my Dr enough. He performed my bilateral mastectomy 12 years ago at another trust but much of my follow up has been in Birmingham. I am aware I cannot name him but would love to. He is just outstanding. I work at a different trust so feel I am a good judge of character at what makes a good Dr … or not. He is kind, compassionate and thorough. I trust his judgement implicitly! I could happily have been followed up at my local trust 2 miles from my home, but instead choose to travel to be followed up by him each year. My appointment today was timely (in fact I’m sure I was seen early) thorough and not rushed. I have a very realistic impression of the NHS having been employed by them for the majority of my adult life and as a young cancer patient for the past 12 years. The NHS has it flaws, limitations and at times failings however I can say hand on heart I have complete faith in the care I have had from this Dr. He is simply wonderful! Thank you so much for essentially helping to save my life and for being amazing ever since.
Visited Breast cancer services on November 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 27 November 2024
Dear Amanda, Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are pleased to hear that you were so happy with the care you have received from our colleagues over the years. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes, Patient Experience Team
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2024
My partner has attended ward 621 on several occasions this year. I believe its a annex of a and e for surgical patients. It gets worse each time we come. Waiting for hours to be seen. Having to sit on a chair for 24 hours if your lucky enough to get one. Busy, noisy, not offered enough fluids. If you're feeling unwell it must be dreadful. Not conducive for healing. You see different doctors who have different opinions on treatment so you don't know if your coming or going. Your told your staying in and having a scan, then sent home an hour later by a different doctor. A lot of nurses are unapproachable and you feel you can't ask for an update on your treatment as they will be sarcastic. Not all some are caring and helpful. It's really not somewhere good to be if you're unwell. No one tells you what's happening and your left Waiting for hours. My partner has a serious condition and I have to force him to go as its such an awful , uncomfortable experience.
Visited Accident and emergency services on October 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 October 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we have been trying to get hopld of the ward to discuss your comments. We are really sorry to hear that you are so unhappy with the care your partner has received on Ward 621 on a number of occasions - in particular the very long waits and the attitude of staff. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this zans haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Disgustingly Dirty Hospital
Rated 1 star out of 5
by Tina Welcome - Posted on 01 October 2024
I tried 3 different bathrooms here today, all had no paper hand towels. Hand blowers that didn't work and toilet paper all over the floors in the cubicle. The stench of wee was shocking. Floors in the Costa Coffee cafe covered in litter. I expected better,
Visited Don't know on October 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 October 2024
Dear Tina Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you weren't happy with the level of cleanliness you encountered in the bathrooms. If you think it’s helpful we are keen to listen to your concerns in more detail (particularly the specific bathrooms you are referring to). If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing
Rated 5 stars out of 5
by Marie brierley - Posted on 02 October 2024
What an amazing hospital allthe staff from consultant nurses ect have gone above and beyond on the stoke unit my husbands dad passed away pain free wth dignity and so much compassion we were all there and treatedwith such kindness you have already helped the family with their grieving going forward forever greatful
Visited Stroke on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 04 October 2024
Dear Marie Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Firstly can we offer sincere condolences for the loss of your father-in-law. However we are happy to hear that he was treated with such dignity, kindness and compassion on the stroke unit. If you would like to provide any more information or further feedback about you and your family's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Appalling
Rated 1 star out of 5
by Unknown - Posted on 03 September 2024
My mother was sent from her gp with an emergency letter to be treated asap. She was kept in triage for 4 and half hours until someone came to her to be met with angry nurse on charge because mum wasn’t put in a bed to be moved. The lack of empathy and respect is appalling. She was then discharged awaiting furture appointments instead of dealing with her there and then. This is the most shocking thing I’ve ever witnessed. NHS as gone to pot and I’m shocked at how my mother has been treated. Back home still not well and too scared to make a call to go through the same scenario. shame on you Birmingham QE hospital
Visited Podiatry on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 03 September 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that there were a number of serious issues with your mother's care If you haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and explain what has happened. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Appointments confusion
Rated 2 stars out of 5
by Sandie Harrison-Wilkes - Posted on 14 September 2024
I am getting all sorts of appointments through the NHS app, but once the date has passed it's still showing the same appointment as coming up?! Today is 14.9.24 so why am I still getting a reminder for an appointment for the 02.9.24?! Please remove dead or cancelled appointments as it's really confusing. Please look into this, as I have a lot 2ww appointments and I don't need the confusion!!
Visited Neurology on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 September 2024
Dear Patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham– apologies for the slightly delayed response. We are sorry to hear that there have been a number of issues with appointment communications and you are receiving reminders for appointments that have already occurred. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
I was advised in August of 2023 that I had a tumor and was referred to QE hospital ENT dept as experts that had the expertise required to carry out the surgery. I saw the consultant from QE in February 2024 who advised urgent surgery was required by April 2024 and as to date , October 2024 I have not recieved my surgery. They have not contacted me and the only contact I have is when I chase this. I am now resigned to the fact that I am irrelevant to them and doubt that they have the empathy to carry out this surgery required without causing me permanent disfigurement.
Visited Ear, Nose & Throat on September 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 October 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you have not received an urgent surgery date in the timeframe you expected and that there has been no contact from the ENT department about it. If you still haven't heard anything please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust