Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Review titled Flippant and discourteous attitude.
Rated 1 star out of 5
by Graham Brooke - Posted on 19 October 2022
I was admitted at short notice which I was appreciative of, but on arrival and before being tested I was asked why I thought the issue was pericarditis. I said "because I've studied it online and it ticks all the boxes, but you should ask my doctor why he thinks it is". The person then said "Well lets rule out Pericarditis, it's Monday and too early for all that"! The exam was rushed, the ECG lasted about 20 seconds, with no possible chance of an attack in that short space of time. I said I was "disappointed in my treatment", truth is I was more than disappointed, I felt like I was drowning and they were ignoring my cry for help. It has made me very sad too to hear them say it will be 6 weeks before I get any answer. The person was also training a student and setting a very poor example I feel. It left me feeling unworthy of proper treatment, and very low.
Visited Cardiology on October 2022
Review titled Queen Elizabeth Hospital
Replied on 20 October 2022
Mr.Brooke had his ECG on the 17.10.22. which was undertaken by one of the cardiac technicians, Jessica Fernandes. Jessica attempts to put nervous patients at ease, we have had praises from other users regarding Jessica, however, Mr.Brooke’s concerns have been fed back to her, it was not her intention to appear discourteous or flippant. Had Mr.Brooke’s expressed any concerns during his test, these would have been dealt with at the time. All clinical areas have medical students, cardiology has them twice per week, however, we would respect any patient who wishes not to have a student present. An ECG only takes as long as the recording, which is set by the machine and this would fully capture the heart trace, this is around 20-30 seconds. In relation to the ECG report, the patient should have been given a copy of this to return to his GP on the same day, so the results are instant. Investigations that are more complex can often take longer to report on. The request for Mr.Brooke’s was for a baseline ECG. It is not part of the technicians role to discuss the outcome, any concerns would be raised to a senior colleague. I am sorry that Mr.Brooke felt rushed, the department strives to provide patient focused care, had any worries been raised during his appointment they would have been looked into and dealt with.
Information supplied by Lewisham and Greenwich NHS Trust