Queen Elizabeth Hospital
Sheriff Hill, Gateshead, Tyne and Wear, NE9 6SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great surgical and nursing staff
Rated 5 stars out of 5
by Sue Urquhart - Posted on 15 November 2024
My daughter needed an emergency surgery. All the staff from a&e and ward 27 were very professional, friendly and helpful. The surgical team were excellent and did a great job in helping my daughter who needed a operation and endescopy. Would recommend this hospital and staff
Visited Emergency Abdominal Surgery on November 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Jayne - Posted on 20 September 2024
Just been for breast screening off a fair lady with glasses, unfortunately can’t mention her name such a shame. She was super professional, very caring and friendly. Amazing service thank you!!!! 🤩
Visited Breast cancer services on September 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Kicked out after about 6 hours by nurse
Rated 1 star out of 5
by George - Posted on 20 August 2024
I had COVID and was coughing up blood, I phoned 111 who sent an ambulance out to take me to the hospital, they took me to the Queen Elizebeth Hospital at Sheriff Hill and I was left in a room by myself and was only seen when necessary, which I can understand as I had COVID, anyway there for about 6 hours, not offered anything for the headaches or aches, shivers etc. Finally, the doctor came around and told me I had a chest infection due to COVID gave me a prescription and then told me I needed to come back tomorrow to get it. He then asked how I was getting home, I informed him that the ambulance people told me the hospital would arrange to get me home so he went to see the nurse. Her attitude was shocking, she told me quote "The trust cannot afford to send everybody home, there's a door you can leave by that one" So I have no money, no cards and have to find my way back home with COVID and a chest infection as I live by myself, and the only way back for me was to walk almost 5 miles. Absolutely shocking how I was treated by this trust
Visited Accident and emergency services on August 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Short on Explaining things
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
Had a cat scan. The operator did not explain what was going to happen. I have had a few scans and by far this was not a good one and could have been better. Instead of explaining what and when things were going to happen i.e. we will be putting a dye through your arm and you may feel these things it just happened without any warning.
Visited Don't know on August 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Effective practice
Rated 5 stars out of 5
by Colin - Posted on 02 August 2024
On time. Very professional. All procedures clearly explained. Reassurance given at all stages. Thank you
Visited Ear, Nose & Throat on August 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Dawn - Posted on 21 June 2024
I fainted in the hospital reception as i was leaving and the staff who came to help me were brilliant. I was looked after so well and one lady who arrived first was amazing. I would like to thank her. All staff in A & E were outstanding and put me at ease when i was very anxious
Visited Accident and emergency services on June 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Bcn poor
Rated 1 star out of 5
by Cancer patient - Posted on 14 May 2024
I have been a breast cancer patient for 2 years and the breast care nurses I am under have been poor. I'm unable to get in touch unless you leave an email then you have to wait days still to get a response , no phone calls to check on you I haven't received a phone call in +6 months and even then I rang them, 1 lady fuelled me with more anxiety. I think it's a disgrace cancer patients are having problems like this in our situation - my oncologist is fantastic but these people who are supposed to be there for you also are no where to be seen or heard.
Visited Breast cancer services on May 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Horrible service / wait times
Rated 1 star out of 5
by Adam - Posted on 08 May 2024
Been here since 9.30pm waited for over 5 hours so far and still not seen, been to triage and made to wait back in waiting area. Not a single person has seen a doctor from this wait area in over 3 hours. No cleaning in wait area, floor is dirty, empty cups, crisp packets and paper towels all over the floor and has been all night. What has the NHS come to
Visited Accident and emergency services on May 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Amazimg ward and staff
Rated 5 stars out of 5
by Lynne - Posted on 09 May 2024
Made to feel so comfortable and well looked after post surgery lovely private room and lovely caring staff thankyou
Visited General Surgery on May 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Robert Stokell - Posted on 13 May 2024
Was an emergency admission on Friday10th May went through A&E quite quickly transferrred to Ward 27 where I recieved very good care and treatment nursing staff and doctors very friendly and good was discharged on Sunday evening 12th May my thanks to all who helped me and continue all your good work.
Visited Emergency Abdominal Surgery on May 2024
Queen Elizabeth Hospital has not yet replied.
Information supplied by Gateshead Health NHS Foundation Trust