Queen Elizabeth Hospital
Sheriff Hill, Gateshead, Tyne and Wear, NE9 6SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Children's outpatients
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
After a battle for a referral into the paediatrics team it was a worthwhile experience. From nursing assistants/admin staff and all the nurses and doctor who seen my daughter made us feel all at ease. My daughter had the best experience and is telling everyone how brave she's been which wouldn't of been possible without the amazing care and attentiveness throughout the appointment. Reassurance for us parents was also great.
Visited Children's & Adolescent Services on November 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
My child has had stomach issues for a long time now finally got to see someone several months later as 2 previous appointments were cancelled one was the day before the appointment. Saw someone who said needed to do a scan to rule out anything, 5 months later still waiting for that. In the meantime our child is suffering in pain and having days off school. The Gp is no help said have to wait for Hospital to be in contact with appointments. It's a joke making children wait especially when it's affecting there daily lives.
Visited Children's & Adolescent Services on November 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Great staff and service
Rated 5 stars out of 5
by Sue Urquhart - Posted on 19 November 2024
My daughter needed an operation after going into A&E at Queen Elizabeth hospital in Gateshead. She was well cared for and all staff from a&e and surgical ward were very friendly and professional . The surgeon carried out a difficult operation and rectified the problem and I was kept informed about progress. They were all very professional.
Visited Emergency Abdominal Surgery on November 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Supposrt
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
Iv been to this hospital a few time for support for my partner, 3 that come to mind, why is it I’m not permitted to attend and have to wait in the waiting area.
Visited Don't know on October 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Quality of care at QE hospital
by Burnsie - Posted on 20 October 2023
Presented at QE A&E recently, with chest pain was seen really quickly, and triaged through to be seen by nurses and Drs with caring attitude. Decision was made to admit me to another ward over night for tests to be carried out, was transferred to ward 1 where my continued care was excellent, staff were attentive and caring during a very busy shift. Eventually I was moved to ward 21 where my care continued and again Was given excellent care staff were attentive and caring through yet another busy shift. I appreciate all the hard work the staff do to make patients stay in hospital a good experience
Visited October 2023
Provided by Care opinion
Queen Elizabeth Hospital has not yet replied.
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Review titled Peter Smith Surgery Centre
Rated 5 stars out of 5
by Margaret MARION Clark - Posted on 17 October 2023
From receptionist in Admittance to the ambulance staff who took me home after being discharged, I found every member of staff in whatever position helpful, friendly, and caring. Never having been overnight in hospital for well over 60 years, and now aged 84 - I was very nervous at the prospect of my coming knee replacement operation. I was quickly put at ease and by the time I went in to have my anaesthetic, I was already quite calm. Everything went well during the operation and the caring theatre staff were lovely. I was taken to Ward 28 and surprised that there were no doctors, and the ward was run by nurse practitioners. I thought they were brilliant and I received the best of care with every help given and questions patiently answered. It's impossible to mention everyone - from nursing, to staff serving meals, checking if you needed anything, the staff and OT who ensured safety equipment had been delivered to my home; I don't want to miss anyone out. Ward 28 was stress-free and with plenty of laughter. A massive thank you to each and every one of them.
Visited General Surgery on October 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Amazing ambulance staff
Rated 5 stars out of 5
by Karen Ridley - Posted on 13 September 2023
Sadly my elderly auntie had a bad fall today. The two ambulance girls who attended the scene were amazing. Such caring and empathetic lovely ladies, who done an excellent job making her as relaxed and comfortable as possible, in such a difficult situation. What a fantastic job they are doing, thank you so much if you get to read this. My auntie sheila suffered 6 broken ribs and 2 fractures in her shoulder
Visited Accident and emergency services on September 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Colposcopy Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
The care my daughter received yesterday In Colposcopy couldn’t have been any better if she had been a relative of the staff. Words can’t describe how amazing that team is at the QE! She was very anxious on arrival however the nurses but her at ease from the minute she arrived until they seen her out. Even insisted on sweet treats and a cup of tea before she left double checking she was ok to leave. Absolute angels they are. Only wish I was allowed to give you their names, what a lovely bunch of ladies, many thanks xxx
Visited Gynaecology on August 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Amazing patient care
Rated 5 stars out of 5
by Samantha Lee - Posted on 19 July 2023
I attended the colposcopy clinic for an outpatient appointment. I was very anxious about this and worried after having treatment in the past. The 3 members of staff; the lady who performed my colposcopy, the band 5 nurse who assisted with my entonox and the healthcare assistant were nothing short of brilliant. They were so understanding, kind and caring and did everything in their power to ensure I was calm and not anxious. They really listened to my feelings. The lady who performed the colposcopy made me feel at ease and explained that I could stop and take some time at any point. They made me the entire focus of the appointment and I can honestly say I have never experienced patient care like it. They were fantastic. I am a nurse myself and this has made me want to change the way I approach my own practice. I would like to thank them all very much for being so supportive, kind and professional. I will be requesting to attend this clinic again in the future should I need further tests or treatment. They are all excellent role models and a real asset to the hospital. Thankyou so much again Samantha
Visited Gynaecology on July 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Wonderful Maternity team!
Rated 5 stars out of 5
by Kym - Posted on 12 July 2023
I can’t express enough how amazing all of the maternity team treated myself and my partner during our time on the labour ward. The midwife’s were all so friendly, calming and patient. For first time parents labour is a daunting thing but myself and my partner were put at ease by the ladies who were working so hard to ensure we had a safe and comfortable experience when it come to welcoming our baby to the world. Thanks to you all.
Visited Maternity services on July 2023
Queen Elizabeth Hospital has not yet replied.
Information supplied by Gateshead Health NHS Foundation Trust