Queen Elizabeth Hospital
Sheriff Hill, Gateshead, Tyne and Wear, NE9 6SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Short waiting time and nice staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
This is the first time I went to the urgent treatment centre at this hospital (walk-in). When I arrived at the front of the emergency department, I was not sure which door to go into. A staff noticed me and kindly asked me about my condition, quickly going into a room to get me a registration form and guiding me to the correct place. When I entered the centre, more staff were there to assist with the process of registration. I thought it would take hours to see a doctor but actually after I handed in the form, I waited for less than 15 minutes. The doctor was very friendly. He checked my conditions and gave me a prescription. I would recommend this practice to anyone who is not registered with a GP in Birmingham (registered elsewhere) but needs treatment of a sudden illness. It is easy to go to and has very friendly staff. More importantly, you do not need to wait for hours and hours before you get some form of care for your problem.
Visited Urgent Treatment Centre on April 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Caring doctor and nurse and receptionist
Rated 5 stars out of 5
by Ms d fowler - Posted on 17 March 2023
I was very scared to have hysteroscopy but from receptionist to nurse and consultant was brilliant although very painful they was marvellous
Visited Gynaecology on March 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Where do I start no leadership staff not trained properly poor communication my mother is not getting any better told she is suffering from delirium on a normal ward she is unable to feed herself or drink staff keep saying she keeps refusing to eat. This maybe because she is not of right mind. Her meds on the last two occasions are left lying around and not locked in a safe place I have mentioned this and all I keep getting told is thanks for letting us know, they are not learning from their mistakes this is very poor practice and very dangerous. I feel my mother is not getting the right care and is on the wrong type of ward for the care that she requires she can not fend for herself and every time I see her she seems worse I’m at my wits end the nhs is well and truly broken
Visited Don't know on March 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Awful, DPA breach, lack of care
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
had a letter in the post for the Neuro department for nerve testing at the QE hospital, it confirmed an appointment date and time, & I recieved a phone call the day before to check I was attending. Upon arrival I booked in, took a seat there was called the the Neuro area, I was informed they didn't know why I was there, even though I had an appointment booked, they couldn't find any referral as to what I needed doing, I explained who had referred me and why, but informed without the referral they couldn't do anything. I then waited over 1 hour and 30mind after my appointment time to be informed I had to go back to the consultant who referred me and ask them to re-refer me over, I informed I wasn't happy with this. I tried calling the medical secretary of the consultant but she was off, I then realised I had a copy of the referral at home, so asked for a photo from a family member at home to be sent to me which it was, the consultant was shocked when I showed him, asked where I had got it from, I informed him this was what you recieved to be able to book this appointment in. I was disgusted by the treatment I recieved from the department, how can you loose a referral letter, can I ask where has my personal confidental information gone as they no.longer had? The whe treatment was awful,.not impressed, first time I have ever been to the QE, and sadly I have to return but lost all confidence I them now to deliver the correct treatment plan for me.
Visited Nephrology on March 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Fabulous care from start to finish
Rated 5 stars out of 5
by Natasha - Posted on 29 March 2023
I went into the maternity department to be induced on a Monday and I as there until my baby was delivered by C section and I left on the Thursday. The care from all of the staff in the maternity/labour department was amazing, all staff really took care of us and explained everything that was happening throughout our stay.
Visited Maternity services on March 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Poorly staff in wards
Rated 1 star out of 5
by Peter Edney - Posted on 07 March 2023
Waiting 12 hours in A&E to get a bed Ended up on ward 14 with my carer Told that I did not need her as the staff will Be my carers After my carer when home No one came to help me undress for bed or bring any water food or pain killers The other patients in the room were treated really badly by the staff when needing out I left the next morning fearing I wouldn’t get the care I needed
Visited Accident and emergency services on March 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2023
My husband was admitted to hospital in the Peter Smith Surgical ward. The consultant was lovely and some of the staff are lovely too. However, the way some of the staff have treated my husband has been appalling. I am my husbands full-time carer, I know all his medical conditions and these were all given when we arrived in hospital the day they admitted him. I received a call from my husband very upset because he said he was not getting his iv antibiotics, at one point he was not getting his normal pain relief either, which I questioned and then it was given. They seemed to think he was independent and mobile, which he is not, I bought him to hospital in a wheelchair. He is a very complex patient with many mobility problems and also health problems as well and this has not been taken into account. When I went into see him he had two soiled bed sheets left on the floor in his bedroom, his bedside table had been pushed out of reach, headphones out of reach, tv out of reach (which was not working, also the phone was broken), and he could not charge his phone either to contact me. This whole experience is leaving him tramatized, he is so upset and that in turn concerns me about his mental health, we normally avoided situations like this. All I want to do is take him out of the hospital and bring him home, where I can take better care of him myself as an ex carer. I am sorry to say that some of the staff are completely uncaring and should not be in this profession, you simply do not treat disabled people like this. Disgusting. I was hoping that the Queen Elizabeth hospital could restore their reputation to us, but it seems not. If possible I will be either getting him transferred to another hospital or bringing him home as soon as I can. I understand that they are understaffed and they feel that they are not paid enough but you don't take it out on patients.
Visited Orthopaedics on February 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled fantastic service
Rated 5 stars out of 5
by Rose Taylor - Posted on 21 February 2023
all staff in the sdec and surgical team were professional, caring and efficient. my husband and I would like to thank everybody for my care.
Visited Accident and emergency services on February 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
Excellent care throughout. Not sure of the practitioners name but he was so caring and super thorough. Even the Trainee in X-ray department was great! Thank you x
Visited Urgent Treatment Centre on February 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Paul - Posted on 09 February 2023
Went to A&E (only 4 hours in total) Service was really good! I can’t fault the staff, Brilliant and friendly considering how busy it was. 10/10
Visited Accident and emergency services on February 2023
Queen Elizabeth Hospital has not yet replied.
Information supplied by Gateshead Health NHS Foundation Trust