Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I went to this hospital to take one of my residents for her appointment. The staff couldn't of been more helpful, we got seen to quite early and the receptionist was very helpful with contacting the transport company to take us home.
Visited Don't know on July 2023
Review titled Queen Elizabeth Hospital
Replied on 19 July 2023
Thank you for taking the time to give us feedback, we are pleased to hear your experience was so positive. Kind regards The Patient Experience Team
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Review titled The best care I’ve ever received
Rated 5 stars out of 5
by Michaela Anaka - Posted on 23 July 2023
The Rheumatoogist, team and all the Rheumy Nurses are fantastic it is first class care I have received from the moment I first became a patient. I am in awe of the level of care I have received and any time I was in a crisis they are just a phonecall or email away. I will forever be grateful for the fantastic professional care I have received from world class experts in their field. Thank you
Visited Rheumatology on July 2023
Review titled Queen Elizabeth Hospital
Replied on 21 August 2023
Dear Michaela Thank you for your feedback. The Rheumatology team were delighted with your comments and glad that your experience of the care they provided was so positive. Kind regards Patient Experience team
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Review titled Efficient department
Rated 5 stars out of 5
by Colin - Posted on 21 June 2023
I attended urology for a prostate biopsy on Monday 5th June. Although the procedure was unpleasant, the staff were amazing and everything was explained to me. I was treated with the greatest of care and dignity and although I felt a little 'wobbly' after the procedure, I was soon able to go home...
Visited Urology on June 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
Dear Colin Thank you for your feedback, this has been shared with the clinical team. It is always nice to hear when a patient has had a positive experience. Kind regards The Patient Experience Team
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Review titled Great care from Patience in a time-pressured environment
Rated 5 stars out of 5
by Guy - Posted on 06 June 2023
It was a busy day in the Urgent Care department so it was several hours before I was seen. Patience was kind and careful dressing my wounds and gave good advice. I felt very well looked after -- a very professional and human approach. The demands on the care team here are obvious -- but they work hard to look after everyone, nonetheless. Thank you.
Visited Don't know on June 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Dear Guy Thank you for your feedback. Your comments have been sent to Greenbrook, who manage the Urgent Care department, to share with Patience. kind regards The Patient Experience Team
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Review titled A 12 Hour Waiting Time.....
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
.....for my 96 year old mother, with a broken pelvis, speaks for itself, I think. This followed a 10 hour wait for an ambulance. Indeed, if I had driven my mother to my hospital in Belgium, where I live, she would have seen a doctor sooner. The receptionist in the A&E area, when questioned politely about the waiting time, was unnecessarily hostile. When my mother finally saw a medical team (i.e.doctors and specialists) we found them without exception to be most professional and engaged. However, owing to our nightmarish experience in the waiting room we have taken the decision never again to visit the A&E dept of this hospital, even if it means lying seriously injured at home. We feel very sorry for the medical staff at Queen Elizabeth who have to work in such an environment. It is an appalling situation and we do not know what the answer is.
Visited Don't know on May 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
We are sorry to hear about your mother's experience in A&E, it must have been extremely distressing for her and you. As a Trust we share comments and aim to learn from them. Your feedback has been sent to the management team to discuss with the A&E staff. We hope your mother has made a good recovery kind regards The Patient Experience Team
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Review titled Kindness when you need it the most.
Rated 5 stars out of 5
by GEHP - Posted on 19 June 2023
I had 2 appointments & 2 very unpleasant procedures to be done. At all times the doctors, nurses & reception staff were respectful, considerate & just really kind to me. At a time when the NHS under so much pressure it's incredible that these people can still smile & be so kind. They deserve so much more appreciation than they get at the moment.
Visited Gynaecology on May 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Thank you for taking the time to give feedback, we're glad your experience was positive. It is always much appreciated when the hard work and kindness of our staff is acknowledged. kind regards The Patient Experience Team
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Review titled Msged me to call urgently but nobody every picks up!
Rated 2 stars out of 5
by Tatiana Vetturini - Posted on 05 April 2023
I was referred from my GP for an urgent dermatologi test, they booked me the wrong one, they sent me home saying they will be in touch. A month later on a Wednesday afternoon I received a message stating that I was booked a visit for the next morning which I couldn’t attend with this short notice due to work, I tried to call the 02088365966 as suggested but they never picked up ( I called about 10 times that day) 2 weeks later they text me again to call urgently the number 02088365966 but nobody picks up, ever, no matter what day or time of the day. This is ridiculous! Why can’t I book my referral visit through the NHS app? What is it good for? And why send messages saying to call urgently a number nobody ever pick up??? What does a person need to do in this country to take an appointment with doctor if even an emergency referral is not enough?
Visited Dermatology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 13 April 2023
The patient was called this morning and rearranged her appointment. Our phones are busier than usual at certain times of the day and we do not have a queuing system so patient are cut off after a number of rings. We do have plans to change our call set up so patients know they are being placed in a queue, I have also made the team aware and discussed with them the importance of answering the phones in a timely manner. Keisha Philip 2 week wait Office Manger
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Review titled A&E staff were excellent
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2023
I recently had to attend A&E in the middle of the night. This was of course very scary and concerning for anyone to experience. I would like to extend my thanks to all of the Nurses and Doctors I saw in A&E who were extremely kind, caring, and put me at ease. They were all working so hard. Thank you.
Visited Don't know on April 2023
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Patient, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been forwarded to the managers in the Emergency Department who have shared your feedback with their team. kind regards The Patient Experience Team
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Review titled Excellent 1st class service
Rated 5 stars out of 5
by Mary Carroll - Posted on 30 April 2023
Visited Dermatology 270423.The service I received was first class from the doctor I saw to the senior nurses who treated me.Professional, efficient,very kind and put me at my ease.Definitely deserve a payrise.Thanks so much
Visited Dermatology on April 2023
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Thanks you for feeding back on your recent experience with a dermatology appointment at our hospital. We are glad your experience was so positive. Your comments have been forwarded to the managers in the department who have shared your feedback with their team. Kind regards, The Patient Experience team
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Review titled Confusing
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2023
Me and my wife went in to have our baby and was told by the midwife after the minor operation that we would be able to leave the next day after lunch just to be told the next day that the operation means that we have to stay in for over 24 hrs to be monitored and this was 12 hrs after the operation had finished
Visited Maternity services on April 2023
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Please accept our apologies for the negative experience you had during your recent visit to Queen Elizabeth hospital. If you would like us to pursue this further, we would need details of the time and date of your visit. If you do wish us to investigate, please contact PALS by email on pals.qeht@nhs.net or by phone on 020 8836 4592. Kind regards, The Patient Experience team
Information supplied by Lewisham and Greenwich NHS Trust