Queen Mary's Hospital Sidcup
Frognal Avenue, Sidcup, Kent, DA14 6LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Long waiting hours
Rated 2 stars out of 5
by D Shetty - Posted on 30 April 2024
I was advised by NHS 111 to take my daughter to Queen Mary’s Urgent care centre as she had vomited several times and had developed red rashes on her face cheeks. Didn’t expect that we would have to wait for more than 3 hours which was painful as my daughter kept vomiting even while she was at the hospital. Surprised to see that there was only one doctor to attend to people. NHS need to do something to improve and help with reducing the long wait at the hospital as it defeats the purpose of calling it an urgent care centre.
Visited Urgent care centre on April 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 10 May 2024
Thank you for taking the time to provide us with your feedback, we welcome all feedback and use it to improve our service. I am sorry that your visit to the Urgent Treatment Centre was not a positive one. As an Urgent Treatment Centre, we are an unscheduled service meaning we operate on a sit and wait basis. Due to this we have no control over the amount of patients attending at any one time. Whilst we endeavour to keep waiting times to a minimum, in extremely busy periods they can be higher than we would like. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Fantastic treatment and staff
Rated 5 stars out of 5
by Maxene Littlechild - Posted on 17 April 2024
I had Strabismus surgery yesterday in the Newlands Centre for day surgery. From the minute I was admitted, the staff were professional, kind and reassuring. Very smooth procedure, great aftercare and the Nurse in Charge was amazing in the way she interacted with her team and the patients. I love our NHS! 💙
Visited Ophthalmology on April 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by LeonF - Posted on 07 May 2024
I was miffed when my surgery was changed from Lewisham, very near, to Sidcup, but my experience could not have been bettered. I was scheduled to have my gall bladder removed. Arriving half an hour before Planned Care officially opened, I was still welcomed and made to feel at home. The unit is spotlessly clean, the staff bright and cheery at 0630 am on what they said was to be a very busy day. From the check in by a nurse, to the meeting with the registrar, anaesthetist and then the consultant all my many questions were answered, I was prepped, and taken to theatre. The recovery ward in my own room was equally pleasant, and soon I was on my way home, well briefed. Patient communication which I have sometimes found to be confusing was five star in this instance. In the past I've had orthopaedic surgery privately, and this was on a par, if not better, especially regards the nursing staff. I'd certainly request Sidcup should I need to in the future. Many thanks all.
Visited General Surgery on April 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Lack of Patient care
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
This urgent care centre did not send my treatment notes to my GP following my visit, this crucial aspect of patient care has meant that my GP has been unable to provide appropriate follow-up care.
Visited Urgent care centre on April 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 29 May 2024
Thank you for taking the time to provide us with your feedback. We welcome all feedback and use it try and improve the service we offer to patients. The notes are sent to Bexley GP's automatically via the system we use. The surgery can always contact us and we can email them to them, alternatively you can collect a copy of your own notes on request. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
I visited urgent care on the 17/4 with an ankle injury, the doctor said she couldn’t tell from the X-ray if my ankle was broken, she said she would treat it as a break & get a second opinion the next day & someone would call me, if I didn’t receive a call to assume it’s not broken. I didn’t get a call, 3 weeks later I’m still unable to use my foot still swollen, they never told me whether there was tissue damage / ligament/ tendon. I never got any diagnosis and no documentation went to my GP. Raised a complaint via pals but they’re slow to investigate and respond. So negligent.
Visited Urgent care centre on April 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 29 May 2024
Thank you for taking the time to provide us with your feedback, we welcome all feedback and use it to improve our service. All our staff are trained to a certain level of interpreting x-rays but all our x-rays are reported on by a radiographer to ensure we have the correct treatment in place. When the reports come back to us they are then cross checked with the treatment that has been given. We would only call you if the management of the injury needed to be changed. If this wasn't explained clearly to you please accept our apologies. The notes are sent automatically from our system to all GP's within the Bexley borough. If your GP did not receive them and contact us we can email them to the surgery, alternatively, you can collect a copy of your notes on request. All complaints are investigated fully and this can take a while to gather x-ray reports, statements from clinicians etc before a response can be compiled. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
Yesterday (16.3.24) I visited due an outer ear infection (I was told to go here by 111) when I was seen by the doctor (unfortunately he didn’t tell he his name) he was very rude and dismissive when I was talking, I was trying to explain my issue and he would cut me off so I never finished my sentence. When he was looking in my “healthy” ear he knocked the top of my ear canal which after caused some pain at the time I didn’t think much of it but this morning (17.3.24) I have woken up with a painful blocked ear. I understand the doctors are busy etc but there is no need to be rude. I already felt silly going to urgent care for an ear infection I didn’t need the doctor to make me feel worse
Visited Urgent care centre on March 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. Feedback and complaints are always shared with the wider team so that learning may be shared. I am sorry that your experience was not a positive one, we do have a certain level of professionalism that we expect from all our staff and I am sorry if you felt you did not get this on the day you attended. I do hope you are now recovering Kindest Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Disappointing
Rated 2 stars out of 5
by Rachel - Posted on 10 March 2024
The positives: short wait time at 6.30am on a Sunday, reception staff was friendly and helpful. The negatives: Both doctor and nurse appeared totally disinterested in me and my symptoms. Didn’t appear to show any care or sympathy. I got a prescription and when I asked what it was I had a hand waved at me and told, ‘Ask the pharmacist’. The list of pharmacies on the wall needs updating as the one I found and drove to had been closed for months!
Visited Urgent care centre on March 2024
Review titled Queen Mary's Hospital Sidcup
Replied on 13 March 2024
Thank you for taking the time to provide us with your feedback, feedback is always welcome and we use it to share with our wider team so that learning may be shared and we can improve our service. Whilst it is good to hear you didn't have a very long wait I am sorry that you felt the service you received from our clinicians was not the professional standard that we do expect from our staff. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Bad service
Rated 2 stars out of 5
by robert keith ives - Posted on 03 March 2024
I was referred to Rhuematology by my gp for chronic pain. when I attended my first appointment on 14th December 2023, it had been cancelled, but I had not been told. With help from the receptionist, they squeezed me in. I saw the consultant. I was referred for X-rays. these were carried out also at qmh. Since then I have been attempting to find out when I may get my treatment, as I am in chronic pain and bedridden. trying to get information is like trying to get blood out of a stone. I have been referred to another hospital, only to discover that the service I required moved 4 years earlier. I managed to get a phone number for them, as well as an email address. no answer from either of them. is this called service? Because I do not think so.
Visited Rheumatology on February 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Poor patient care
Rated 2 stars out of 5
by Pamela Cooper - Posted on 16 February 2024
I visited the breast screening clinic today and was treated ina very brusque and unfriendly manner by one of the staff.A mammogram is not a pleasant experience and this was not helped by this ladies uncaring attitude...made me feel very horrible and uncomfortable . This is not the care I expect from the NHS... especially as I was a nurse myself ..and tried to maintain a kind attitude when caring for patients
Visited Don't know on February 2024
Queen Mary's Hospital Sidcup has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Margaret Luck - Posted on 05 February 2024
I had gallbladder surgery on 29th January and would like to thank all the staff involved from the teams pre op, theatre staff, recovery and ward you are all deserving of recognition for your standards of care and professionalism and because I can't thank everyone I individually I would like to thank you publicly. Please know you are really amazing and appreciated.
Visited General Surgery on January 2024
Queen Mary's Hospital Sidcup has not yet replied.
Information supplied by Oxleas NHS Foundation Trust