Queen Mary - St George's University Hospitals NHS Foundation Trust
Roehampton Lane, Roehampton, London, SW15 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impossible to get through via appointment line
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2024
I have tried to change an appointment and was in the queue on their appointment phone line for about an hour. Finally got to position one in the queue only to then be stuck there for 50 minutes until I gave up. This is absolutely ridiculous. No replies to emails either and I have no idea how to change this appointment.
Visited Don't know on June 2024
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Poor administration of service
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2024
clinicians and admin staff all pleasant although I think some extra training on how to deal with patients with dementia would be useful. The administration around appointments is appalling. In order to try and check/change my mothers appointment time I had to call 4 different numbers I was given after calling the number on the appointment letter and being told that they couldn't deal with it. The appt time for my mother had been changed twice and there were two different appt times which it turned out were the wrong way around the doctors appt being before the eye testing one!! In order to finally confirm I had to insist on speaking to one of the managers which is a real waste of her time but having spent hours on the phone and going around in circles with people on phone saying they have already fed back this is an issue..... I really don't see why a number can't be dedicated to this particular clinic with times that number would be manned being put on the letter this would save a lot of patient anxiety and time and a lot of NHS resource time.
Visited Ophthalmology on January 2024
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Awful place with no reception or answers
Rated 1 star out of 5
by Daniel Cox - Posted on 12 March 2024
Lost my surgery appointment. Rung reception over ten times and never get an answer. Still no one can give me an answer and they cannot give me an answer. I just want my surgery but no one will talk to me. Worst experience I have ever had in my life with a service.
Visited Ear, Nose & Throat on July 2023
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Telephone answering
Rated 4 stars out of 5
by William Hedley - Posted on 27 March 2023
Person on switchboard has speech problem. Not comprehensible No one answers phone in cardiology. You are a customer related organisation- why can you not grasp this
Visited Cardiology on March 2023
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Kumara - Posted on 16 March 2024
Recently my wife had a colonoscopy at your hospital. All the staff were excellent; she was kept well informed throughout and her procedure explained fully; all the staff were reassuring and professional she could not ask for better treatment; what a wonderful clinic, doing a brilliant job.”
Visited Gastrointestinal and Liver services on March 2023
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Radiology
Rated 5 stars out of 5
by Sarah Emerson - Posted on 20 August 2022
Absolutely fantastic. Weekend chest X-ray- quick , clean and the Radiologist was so nice - put me at ease . This is my second visit always a great experience.
Visited Don't know on August 2022
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2022
Referred by NHS 111 (their system was down!) on Sunday afternoon (33 degree heat) with a sick child. Efficient reception and wonderful patient centered clinical service. She had her first dose of antibiotics about 3 hours after starting to deteriorate. Can't thank you enough!
Visited Urgent care centre on August 2022
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2022
The review with specialist audiology was extremely helpful with future life decisions. I was allotted a good amount of time and many tests were done. I have recommended this service to a neighbour who also suffers from dizziness.
Visited Audiology services (community) on July 2022
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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Review titled The phone number given in the letter may be wrong
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2022
To flag in case there is a problem. When you are given a Cardiology appointment by letter, the number it gives you to call if the date given is not possible does not get answered. It either rings, then cuts out, or does not even connect, or else it is engaged. If you try via the main switchboard, you get put through, but it rings and rings, and no-one at switchboard gets back to you. There is no call queuing.
Visited Cardiology on July 2022
Queen Mary - St George's University Hospitals NHS Foundation Trust has not yet replied.
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