Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled So efficient
Rated 5 stars out of 5
by Christine Larkin - Posted on 08 May 2024
No waiting for the test to be done. When I rang to say I needed the results quickly for holiday insurance they were so helpful. Brilliant staff.
Visited Cardiology on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Hard working staff
Rated 3 stars out of 5
by Fiona - Posted on 11 May 2024
Very long wait in accident and emergency with a teenager with suspected appendicitis. Staff bewildered as to how things in that department had got so bad. Ward 14 staff very patient and caring and understanding to my daughters extra needs
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Fabulous staff
Rated 5 stars out of 5
by Victoria - Posted on 28 May 2024
I attended the minor injuries unit on bank holiday Monday and received fantastic care from all of the staff I came into contact with. They were all calm and caring and even though it was busy they made sure everyone was looked after.
Visited Don't know on May 2024
Queen's Hospital Burton has not yet replied.
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Review titled Amazing care and commitment
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Staff were very caring very compassionate and 110% amazing It is obviously a very busy profession and urgency is sometimes required. Teamwork and efficiency was completely perfect
Visited Maternity services on May 2024
Review titled Queen's Hospital Burton
Replied on 13 June 2024
Good Morning (42636), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the managers for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Superb Treatment
Rated 5 stars out of 5
by David Hilton - Posted on 04 April 2024
Marvelous experience from start to finish cannot commend the staff highly enough, thoughtful caring, polite and very pleasant. Would like to say a big thank you to everyone from reception, to nurses and specialists for the care shown to me today.
Visited Urology on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Caring and supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I visited the treatment centre at Burton as a day case and wanted to feedback how brilliant all staff were. They were all supportive, kind and reassuring at all times - both on the ward and in theatre. I also work in the NHS and know the pressures that staff can be under but everyone was fantastic and should feel very proud.
Visited Urology on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Excellent care and experience
Rated 5 stars out of 5
by Stuart - Posted on 29 April 2024
I had surgery on a hernia. The whole team in treatment centre 1 were so helpful, friendly and so professional! Great experience and felt very assured. Huge thank you to all.
Visited General Surgery on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Beautiful staff
Rated 5 stars out of 5
by Jodi b - Posted on 17 April 2024
From arriving in PAU with a toddler in respiratory distress to leaving night after from Ward 1 we had only lovely lovely staff The nurses, all clinical staff, doctors, overnight staff So so impressed and felt so important like being at a private hospital They cared! Probably themselves tired and Overworked but I never felt a nuisance Thankyou from bottom of our heart I wish I had wrote down all names! But I hope they read this somehow 15-16 th April - Elijah
Visited Children's & Adolescent Services on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anna wilson - Posted on 03 April 2024
I have just came home from spending 3 nights on ward 30. I want to say a massive thank you to all the staff on the ward honestly there where all so lovely and went above and beyond so caring and treated me so well constantly checking I was ok and if I needed anything I couldn’t be more thankful to them all you
Visited Gynaecology on April 2024
Queen's Hospital Burton has not yet replied.
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Review titled Unpleasent
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2024
I came with my friend to Burton accident and emergency via ambulance. They were suffering a mental health crisis and needed support. They were very distressed and after 20 minutes stood up and said they would discharge themselves we convinced him not too however when they mentioned this to the nurse the nurse smiled and said, I knew this was coming. Nothing we can do. No try to convince them to stay or support them. Luckily another nurse was on the desk who checked there notes and advised my friend they advise they stay and get seen by the crisis team. The way the first nurse came across was with no feeling or empathy. I think the feelings for mental health need to be better as my friend was already struggling and was quite emotional
Visited Don't know on April 2024
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust