Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital Burton.
Reviews
-
Review titled Terrible service
Rated 3 stars out of 5
by Theresa - Posted on 18 October 2024
For the week leading up to my appointment I must have received 5 text messages to remind me of my appointment. On the day of the appointment with very short notice you send me a message to say my appointment is cancelled. I too work for the nhs and find this poor practice. Especially with the fact that I cancelled my planned visits for the afternoon. Disgusting behaviour.
Visited Haematology on October 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Absolute waste of my time!
Rated 3 stars out of 5
by Anonymous - Posted on 08 September 2024
So after waiting 5 months for an ‘urgent’ appointment regarding my gallbladder I was extremely disappointed, I went into the appointment with the consultant to be asked why I was there? I had to explain why I was there. Then asked if I wanted my gallbladder removed, there was no opinion given as to whether it needed removing, didn’t ask about a family history or whether I would be best off leaving it or not, my appointment was at 2.30 & granted I was seen at 2.21 but I was out of the hospital grounds by 2.31, the appointment could easily have been conducted over the telephone, it was an absolute waste of my time booking time off work & travelling there & back to basically be fobbed off, the consultant didn’t even look at my scan I had previously, just said I needed an mri so yet most probably another 5 plus month wait, didn’t mention what would happen if I had another attack in the mean time.
Visited Don't know on September 2024
Review titled Queen's Hospital Burton
Replied on 10 September 2024
Good morning (44463), Thank you for contacting the Trust about your recent experience within the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
-
Review titled Rubbish
Rated 1 star out of 5
by Frieda - Posted on 05 September 2024
Original appointment for cataract was cancelled-apparently by mistake, then they forgot to put the notes forward for a date for surgery. Finally got the surgery date turned up for 12:30 and waited 4hrs the drops were already wearing off so felt everything. Get home to find someone else’s name &information on discharge paperwork. Now wondering if they did the job right and what kind mess they’re going to make of the other eye-Doesn’t bode well does it
Visited Ophthalmology on September 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Brilliant Service
Rated 5 stars out of 5
by Pui chu - Posted on 05 November 2024
16/09/24 Called ambulance in the morning because lose too much blood for hours , I have surgery few weeks ago. Ambulance crews toke me straight into A&E. I was passed out, blood pressure drop.…glad it happened when we just arrived in the hospital Very good service, big help. A&E crews help me out, they are very helpful. After A&E they toke me to wards 30. All staffs are an amazing, they done their job very good. Good service, very professional, kind and patient. Thank you NHS. Thank you very much for all your help. You all save my life. You are star. Also I wanna mention a volunteer lady came in to chatted with the patients .She also done a job very well. Thank you everyone 10 out of 10
Visited Gynaecology on September 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Great experience
Rated 5 stars out of 5
by Emma Fallon - Posted on 20 September 2024
I had my wisdom tooth removed this week. Not a nice procedure and I was dreading it but I have to say all of the stuff were amazing. From the minute I walked in, the health care assistants, the nurses, the anaesthetists and the surgeon were outstanding. 10/10 They cared for me very well and I was discharged in a very efficient way. Thank you !
Visited Oral and Maxillofacial Surgery on September 2024
Review titled Queen's Hospital Burton
Replied on 23 September 2024
Good morning (PALS Ref: 44725), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the ENT department which you visited recently. We will forward your kind comments to the manager for the department requesting they share it will staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
-
Review titled Accident and Emergency
Rated 5 stars out of 5
by teresa hooper - Posted on 10 August 2024
Attended burton AnE with gran daughter around 5.30 ish . I was totally amazed the shortness of time ...they had set up two clinics to process and see patients we were in there just over an hour . Granddaughter had consultation, x Ray then plaster all within an hour Got to say compared to last time I took my husband which was a Tuesday evening in June and five hour wait complete turn around ..100 per cent to staff can't thankyou enough Not sure if it's labour getting I'm but if this is a sign things are turning round I absolutely applaud ..
Visited Don't know on August 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Thanks to staff in Blood test dept
Rated 5 stars out of 5
by Needle phobic patient - Posted on 23 August 2024
I’m extremely needle phobic and have had lots of bad experiences which make my phobia worse . This time the staff in the phlebotomy dept at Queens Hospital Burton were extremely kind and understood my phobia and I had the best experience yet as they go when having a blood test . Thankyou so much your doing an amazing job .
Visited Don't know on August 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Superb attitude and staff
Rated 5 stars out of 5
by Jim Beestone - Posted on 18 July 2024
Took my child to Queens, as 111 were concerned about meningitis. Went to A&E where we were seen very promptly and triaged appropriately, and then a bit of a wait (understandably) as we were no longer an emergency. However, when my daughter's temperature spiked again, she was treated immediately and taken up to the PAU, where she was really well looked after by extremely empathetic staff. In all, though a bit of a fright for us as parents, our daughter's experience was really positive, from the nurses pulling funny faces to make her laugh, through to the passing paramedic who lent her a pen so she could do her activity book in the waiting room, and the registrars and doctors who explained everything about her symptoms to her mum and I. A really friendly, kind set of staff who helped to turn what could have been a very scary experience for a toddler into a positive one.
Visited Children's & Adolescent Services on July 2024
Queen's Hospital Burton has not yet replied.
-
Review titled Waste of time
Rated 1 star out of 5
by Luke - Posted on 13 July 2024
Got refered by the walk in centre to go to a&e after getting a peice of metal in my eye, walk in centre told me that there was a peice of metal that had penertraded my eye, when I got to a&e after waiting for nearly 4 hours the doctor who delt with me told me that there wasn't anything in my eye and issued me some antibiotic eye cream then discharged me. In less than 24 hours I've had to return to the a&e because the peice of metal is still in my eye and it's now been 24 hours where I haven't been able to see anything out my eye
Visited Don't know on July 2024
Queen's Hospital Burton has not yet replied.
-
Review titled This is not a place of care.
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
I had to attend the Ultrasound Department for a scan because I have 3 lumps inside my chest that have been there for 7 months now. All the other patients like myself were early and were being treated early. The gentlemen next to me asked what time my appointment was and I said 14.30 he said his was 14.00. Like I said he went in early 13.50 and was finished by 14.00. I was waiting and waiting and was eventually call in at 14.40 (40minutes after the previous gentleman had left). I asked the nursing assistant why I had been left when everyone else had been seen early she said 'my appointment was for 14.30', I said but everyone had been seen early she ignored that. Everyone should have been seen early or no-one should have been seen early. There is a theory that the NHS is run by Doctors, Nurses and other members of staff for the benefit of Doctors, Nurses and other members of staff. Not for the benefit of patients. The attitude displayed to me emphasized that point. This institution should be downgraded from hospital i.e. a place of care to a holiday camp for staff.
Visited Don't know on July 2024
Queen's Hospital Burton has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust