Queen Victoria Hospital (East Grinstead)
Holtye Road, East Grinstead, West Sussex, RH19 3DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Queen Victoria Hospital (East Grinstead).
Reviews
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Review titled Ten out of Ten
Rated 5 stars out of 5
by Graham Spillman - Posted on 11 July 2024
In the past few months I have had two dermatology incidents, (SCCs) treated at QVH. I have been very satisfied with the service from plastics for surgery on my temple. Nobody notices the graft after only two months. I am now about to have surgery for a further skin condition on a hand. This review is to acknowledge the speed with which my latest case has been dealt with. Excellent.
Visited Skin cancer services on July 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Doctor very rushed.
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
I normally have high regard for the staff at the Victoria hospital but the young doctor saw today was quite rude. He asked me questions his voice was low and looked at his screen making it difficult to understand what he was saying getting annoyed when I asked to repeat what he said. I was there 6 minutes max then another doctor came in spoke to the young doctor who rushed out once again without even looking at me saying they will see me in a few months time. I felt so insignificant as though I was wasting his time. The experience has put me off going back. If I do I will certainly ask for another doctor.
Visited Ophthalmology on July 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Outstanding Hand Surgery
Rated 5 stars out of 5
by neil - Posted on 24 June 2024
This is an outstanding hospital, from start to finish and every member of staff that I met in-between. I was committed for a severed tendon, assessed and operated on within 3 hours. Random staff woulds stop and ask if I was OK or give me directions. Th staff and NHS should feel proud of what they do here, public service at its best, thank you so much.
Visited Plastic surgery on June 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled All round fantastic
Rated 5 stars out of 5
by Michelle Butler - Posted on 20 April 2024
What started as a 2 night stay turned into 2 weeks. Staff on all levels from hygiene department, ward staff, theatre and specialist departments were all fantastic. I felt fully in control of my care and treatment with great information and the choices on offer. Any concerns were addressed with the named professional rather than just a member of their team. I highly recommend this hospital and the fantastic staff.
Visited Plastic surgery on April 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Attended with husband after he had a fall. Due to him being immunocompromised extra care was taken when waiting and also in XRay too. Nothing was too much trouble, a special thank you to the nurse who looked after him in Minor Injuries for all her care and advice. Everyone was outstanding and the care faultless.
Visited Urgent care centre on March 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Superb Treatment
Rated 5 stars out of 5
by Simon Longworth - Posted on 27 March 2024
Today I received superb treatment for head and facial injury. I was given full information about the treatment, by an excellent team. Thankyou
Visited Plastic surgery on March 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Amazing service from day of surgery until discharge
Rated 5 stars out of 5
by Kirsty Llewelyn - Posted on 11 December 2023
The experience I had from the plastic surgeons carrying out my reconstruction was outstanding. I had 4 doctors seeing me and 2 anaesthetists on the day of surgery, after an 8 hour operation I was transferred to the Margaret Duncombe ward where the care was exceptional. All the staff were so attentive, throughout the night and the following couple of days I saw my doctors regularly and was checked on closely by them and the nurses. The ward was very clean and calm. The skill of the plastic surgeons and what they have done in returning my body to how it used to be before cancer is incredible. I’m forever grateful to everyone at QVH.
Visited Plastic surgery on December 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 22 December 2023
Good afternoon, Thank you for taking the time to share your experience with us here at Queen Victoria Hospital. It is especially pleasing to hear that the standard of care was excellent throughout each stage of your treatment. The team take great pride in the way they look after each patient and will appreciate reading such kind words. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled A truly outstanding hospital
by April78 - Posted on 09 January 2024
Was unfortunate to have a serious Injury at work which resulted in a severed finger and fractures in other fingers. From the moment I was admitted until discharge the care I received at this hospital was outstanding. I stayed 2 nights on the Ross Tilley ward over Christmas and the nursing care was outstanding at all times. I am continuing my treatment with the consultants clinic , the dressing clinic and hand therapy unit and all members of staff both medical and admin have been brilliant. A truly outstanding hospital.
Visited December 2023
Provided by Care opinion
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 10 January 2024
Thank you so much fro this lovely feedback, I will share it with the teams I hope you are continuing to recover well. Warm regards Nicky Reeves Chief Nurse
Provided by Care opinion
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Review titled Completely useless
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Went to urgent care with a UTI which is shows they should be able to assist with according to the hospital's own website. When we arrived we were just told to take a seat. Nobody at this point took my our name or why we were there. After half an hr wait we taken to triage and was then asked for our details. We explained the symptoms and was told they couldn't help as they don't do prescriptions. Again, this is contrary to what is shown on the NHS details online for this service. We then were told to go to another emergency centre. It was a complete waste of everyone's time, including the hospital staff. If they do not treat this, then don't show it on the website, and the staff should be asking why we are there when we first arrive rather than making us wait when they are unable to help. Crawley was excellent when we went there, so we will not return to this service again as completely useless.
Visited Urgent care centre on November 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 13 November 2023
Good morning, Thank you for taking the time to share your experience of your MIU visit with us here at Queen Victoria Hospital. We would welcome the opportunity to look into your experience further so that we can learn the lessons from it. To do so we would need to know a little more about you and could I please, therefore, ask you to contact us at qvh.pals@nhs.net. Kind regardsChris Parrish
Provided by Care opinion
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Review titled Aggressive skin cancer
by Harry625 - Posted on 05 January 2024
I cannot speak highly enough about the treatment I received from initial referral through 3 operations. From the outset I was treated with warmth by all staff who were very friendly from reception right through to surgery and recovery. Every person introduced themselves by their first name, described their role in simple terms, provided clear and unequivocal information regarding my cancer and the procedures that they would be performing including the associated risks. The time and care provided was exemplary, nothing was rushed or too much trouble. Their world appeared to revolve around me, even adapting dressings appointments to facilitate previous commitments. On my one night stay on Daisy ward I was treated like a VIP with the same warm friendly care and attention.
Visited October 2023
Provided by Care opinion
Queen Victoria Hospital (East Grinstead) has not yet replied.
Information supplied by Queen Victoria Hospital NHS Foundation Trust