Queen Victoria Hospital (East Grinstead)
Holtye Road, East Grinstead, West Sussex, RH19 3DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Treatment (as usual)
Rated 5 stars out of 5
by DCH, East Grinstead - Posted on 09 August 2022
I attended QVH MIU on Saturday because I'd injured my thumb grating cheese. It had an underlying swelling on the knuckle and I was concerned it might become infected. I received prompt treatment at MIU. Photos of the (quite small) trauma were taken and referred to the on-duty hand specialist. He recommended x-rays were taken and I was given an appointment to attend the Trauma Clinic the following Monday morning. Yesterday I attended the hospital, was seen quickly, discussed and agreed treatment with the surgeon and was operated on. The procedure turned out to be more complicated than the simple cut and drain we all thought it would be but I was kept informed throughout and a cyst/abcess was successfully removed by an excellent team. Aftercare was just as good, I got a much needed cuppa and biccy and was sent home with much advice and antibiotics. My sincere thanks to everyone involved for treatment which could not have been matched by the private sector.
Visited Urgent care centre on August 2022
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 07 October 2022
Good morning, Thank you for taking the time to provide your feedback. I am so very pleased that you found your overall experience here at the Queen Victoria Hospital a positive one. It's pleasing to hear that you were supported at every stage of your care and I will share your kind words and thanks with the different teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Amazing staff
Rated 5 stars out of 5
by Emma - Posted on 30 August 2022
Daughter went into surgery to go have a tooth removed. Can’t express how helpful and calming the staff were and the staff in the discharge lounge are utterly amazing! So kind and caring. Can’t thank you all enough for all you did for my daughter today ❤️
Visited Oral and Maxillofacial Surgery on August 2022
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 07 October 2022
Good morning, Thank you for taking the time to provide your feedback. I am pleased that you and your daughter found the staff here at the Queen Victoria Hospital amazing. It's wonderful to hear the difference that staff can make towards your overall experience. I will share your kind words and thanks with the discharge lounge team. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled I am still traumatized by the treatment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Although only a small op the wrong op was done on the day. Not the one I had been promised which has left me in pain in a year on. Nurses were all lovely but Doctors didn't care.
Visited Plastic surgery on July 2022
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 26 May 2023
Good afternoon. Thank you for bringing your concerns to our attention. I am sorry to learn of your experience and please be assured that it is always our aim to improve services for all and feedback from patients is invaluable in that process. So that we can look into this further please could you contact the PALS service via qvh.pals@nhs.net. We look forward to hearing from you. Kind regardsChris
Provided by Care opinion
Information supplied by Queen Victoria Hospital NHS Foundation Trust