Rotherham Hospital
Moorgate Road, Rotherham, S60 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Doctors strike
Rated 5 stars out of 5
by Philip Taylor - Posted on 13 April 2023
Sent by gp with pain in chest, junior doctors strike was on expected long waiting times, department seems very organised 1st time I had been in years, seen to quite quickly, I was there a total of 5 hours but was processed through various departments and I must say all the staff were very friendly and may say happy doing their job and was very pleased with the results I received,
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 14 April 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC this week. Such positive feedback is always greatly appreciated by the team and please be assured I will make the team aware of your experiences. Kindest Regards Samantha
Provided by Care opinion
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Review titled Fantastic efficient caring service in a&e
Rated 5 stars out of 5
by Helen S - Posted on 24 April 2023
For all the negativity and bad press that national a&e depts have received over last few years regarding waiting times and overcrowded waiting rooms, I think Rotherham Uecc has forged through the troubles and come out the other side, shining. From being greeted professionally at the front door by the Primary care team, with a caring , efficient attitude to the consultation with an a&e consultant who was just marvellous and sorted my health problems with compassion, empathy, professionalism and a smile, I am in awe of the work everyone does here. The Eda was brilliant too. There’s been a massive improvement and I am so appreciative of your service. Thankyou Rotherham Uecc you are all superstars !
Visited Accident and emergency services on April 2023
Review titled Rotherham Hospital
Replied on 02 May 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC recently. Positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Caring, Clean and Friendly Hospital
Rated 5 stars out of 5
by Lisa Hoyland - Posted on 20 March 2023
Now I’m feeling better i just wanted to say thank you to all the staff who looked after me when I had to visit A&E last week. The care I received was faultless. I was given swift and thorough treatment for what could have been a nasty eye infection. However, thanks to them it was caught early enough not to become too serious. From reception, through to the triage and blood collection team, the A&E doctor, the nurses and the lovely man who got me ready for the CT scan, they are all a credit to the hospital and the NHS. Thank you all so much.
Visited Accident and emergency services on March 2023
Review titled Rotherham Hospital
Replied on 21 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC recently. Such feedback is always greatly appreciated and please be assured I will make the team aware of your positive experience. I would also like to wish you well for the future.
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Review titled 100% happy with my Mammogram
by courageee76 - Posted on 15 March 2023
My mammogram was today. I was petrified and incredibly anxious, close to cancelling and denying the risks. You only need to hear one person say it so painful... to set your mind off in a cacophony of crazy pain scenarios! I have large breasts, KK to be precise so I was particularly worried about compression. Turns out, absolutely worried myself sick (almost literally) for nothing. The nurse was lovely, explained everything thing and allayed all my fears real and imagined. I feel really stupid for overthinking it. Yes its compression but its manual and slow, controlled by hand in the final part with the nurse doing it right next to you. I'm a shameless scaredy cat with pain, it did not hurt nor was it terribly uncomfortable. Of course this is my body and mind's experience, however I feel good to be sharing it in the hope many women who read it may be reassured. You only truly know once you've been through it and of course we don't all have the same nurse, hospital etc. 100% happy with Rotherham hospital today.
Visited March 2023
Provided by Care opinion
Review titled Rotherham Hospital
Replied on 16 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on Care Opinion regarding your recent mammogram. Such positive and personal feedback is always greatly appreciated. Please be assured I will share this with the Breast Screening team. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Wonderfully Reassuring Experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
I needed to attend the Urgent and Emergency Care Centre and was met with kindness and care from the first contact with the reception staff all the way through to nurses, doctors and technicians. All were polite and most importantly they took the time to listen properly. Any instructions were given clearly which was very reassuring. I then spent some time on the Same Day Emergency Care ward where once again the staff were marvellous despite working under a lot of pressure. My health problems were dealt with as quickly as possible and I could return home feeling cared for and with a clear plan for the future. Thank you to everyone involved.
Visited Accident and emergency services on March 2023
Review titled Rotherham Hospital
Replied on 03 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking the time to post your kind comments on NHS UK regarding the care you received in UECC and then SDEC. Such positive and thoughtful feedback is always greatly appreciated and please be assured I will make the team’s aware of your experiences. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Shocking !!
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
This A&E is shocking & should be looked into, ! People waiting minimum of 8-12 Hours + waiting this time before even been assessed ! what has happened to our NHS. the standard advertised wait time on NHS is 4 Hours why are we waiting double / triple This & then been sent home, I was sent Numerous times by my GP due to chest pains, dizziness & shortness of breathe i sat hours & hours without any checks to be sent home to see GP without any checks apart from blood tests Other family members been & waited over 12 hours with shocking treatment. Staff just keep saying no beds.More Like No Drs … as they only Seem to pull the odd person every few hours From the waiting room Is this what our national health care is coming to ?? Shambles
Visited Accident and emergency services on February 2023
Review titled Rotherham Hospital
Replied on 12 April 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I am sorry to read of the delays you experienced in UECC as it is always our intention to provide the best service possible. Can I please ask that you contact the Patient Experience Team who will be able to look into this matter further on your behalf. The Team can be contacted in 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
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Review titled Oncology Department Great
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
Service from the Oncology department first class could not fault any aspect, treated with respect at all times. Appointments on time all staff giving more than 100 %
Visited Colorectal cancer services on February 2023
Review titled Rotherham Hospital
Replied on 19 May 2023
Hello my name is Samantha and I am the Head of Patient Experience for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your Oncology care and treatment. Such positive feedback is always greatly appreciated and please be assured I will inform the team of your positive experience. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Fantastic Service from People Under Pressure
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
First off, parking is a nightmare as always but due to the location there is little that can be done about this. Visited A&E and through every step the staff were brilliant - from the team on door/reception helping to book you in and direct you, the triage nurses, the doctors and the radiology staff. Everyone of them is working under unimaginable pressures and yet each was kind, caring and knowledgeable. My total stay was around 7 hours involving a multitude of tests, after which I was discharged with clear instructions on what my next steps should be. Sincere thanks to all the staff who need our support more than ever. The A&E department is a credit to the hospital.
Visited Accident and emergency services on February 2023
Review titled Rotherham Hospital
Replied on 01 March 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. I am sorry to read of your issues with the Trust’s car parking facilities, but please be assured we are actively looking at ways to improve and increase parking on site. I would also like to thank you for your kind comments regarding the care you received in the UECC. Positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
I was supposed to have my appointment today at 2.15pm - got there early knowing the car park situation but I wasn’t prepared for what I had to do. 40min driving around in circles, looking for a space where I could park my car, until I had to call the clinic to cancel my appointment. The lady said she could give me 15min extra and they will be waiting for me, but I told her that I was exhausted and just wanted to leave. I honestly don’t understand how they can even think of charging people for a parking spot if there isn’t any. I had to take few hours off from work for nothing and call my Gp asking to refer me to another hospital. Feel sorry for all those people that have a life threatening condition and have to go through the parking spot hell before their visit. Never again!!
Visited Don't know on February 2023
Review titled Rotherham Hospital
Replied on 09 February 2023
Dear Anonymous, hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I am sorry to read of your experience yesterday regarding the Trust’s car parking facilities but please be assured we are aware of the parking difficulties, and we are actively looking at ways to improve and increase the car parking spaces on site. I am also sorry that you do not wish to return and experience such difficulties in future. Kindest regards Samantha
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Review titled Only Doing my Job they said.
Rated 5 stars out of 5
by Robert Bee - Posted on 18 January 2023
Visited Ultrasound /Urology for a Transpereneal prostate biopsy. Despite the obvious workload their experiencing trying to work under staffed and under pressure my experience was one of Care,Compassion and Clarity of my procedure explained in detail therefore making me feel at ease and Important to the Staff that i understood. Thank You to All for making my experience a better one by caring its appreciated. When the penny drops their may be financial justice for All Staff doing an Amazing Job under difficult undervalued circumstances.
Visited Urology on January 2023
Review titled Rotherham Hospital
Replied on 25 January 2023
Hello my name is Samantha and I am the Head of Patient Experience and Engagement for Rotherham Hospital. Thank you for taking to time post your kind comments on NHS UK regarding your recent appointment. Such positive feedback is always greatly appreciated and please be assured I will make the team aware of your experience. I would also like to wish you well for the future. Kindest Regards Samantha
Provided by Care opinion
Information supplied by The Rotherham NHS Foundation Trust