Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Calling
Rated 5 stars out of 5
by Len - Posted on 01 February 2024
I attend with my wife at A&E on 31 January. Couldn’t fault the care and attention we got. We did find that it was very hard to hear your name being called and we were told we’d missed one call. The same thing happened when I attended a few months earlier which caused us a one hour delay Our doctor’s surgery has an easy to read display showing who is due to be seen next. Why can’t this be done in A&E?
Visited Accident and emergency services on January 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Len, Thank you so much for your feedback and sorry for the delay in responding. We have been liaising with the Accident and Emergency department and they have responded with the following feedback: We will feed this back to the team at our safety huddles (daily meetings) and suggest that staff may need to walk away from the door and further into the waiting room (if they don't already) to make themselves heard. Reception and triage are very good at putting notes on patients' records to alert clinicians that patients may be deaf, immobile, elderly or on their own, etc. which does help. Thank you for raising this important question. It will help improve the service for other patients. Best wishes, Patient Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Julia kilcoyne - Posted on 21 January 2024
Went to colonoscopy on the 20th January. Our nhs doctor's nurses all the team are excellent. We should appreciate our nhs for what they do.They come from all the world to work in nhs.We need nhs thank you so much Julia kilcoyne
Visited Gynaecology on January 2024
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear Julia, Thank you so much for your kind and positive feedback about your experience in colonoscopy. We will make sure this is passed on to the team, as they really will appreciate it. Best wishes, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Admitted for Covid and Pneumonia treatment over Christmas. Spent the holidays on the ward on IV and oxygen support. Amazing care, consideration, humour (!) and professionalism shown by all those I encountered. Hugely grateful to RBH and NHS.
Visited Major trauma on December 2023
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear patient, Thank you so much for your kind words of positivity and feedback for our staff. It really is very appreciated. We hope your recovery has continued well and you're feeling much better. We will pass on your feedback to our staff. Best wishes, Patient Experience Team
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Review titled Administration
Rated 3 stars out of 5
by pearl clarke - Posted on 30 March 2024
For the last five years I have seen a consultant every six months because I have a condition that needs to be monitored. However I found out last October that I had been discharged without notice, I did not discharge myself and my follow up appointment cancelled, again without notice. I have been waiting since last December for a review of my referral from my Doctor. I waited until 14th March when I was told to contact referrals. I was told I was not on a waiting list and would not get an appointment, even though the secretary of my previous consultant said I was on his waiting list. Now I am advised there is another review and if I do not hear by the 17th May I have to ring again. - What Is going on? I have heard absolutely nothing. Three months have gone by. It is not up to the consultant to make appointments, it is up to the administrators to keep patients informed. I did make a complaint and I am thinking this is personal even though I was assured making a complaint would not affect any treatment.
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Royal Berkshire Hospital
Replied on 10 June 2024
Dear Pearl, We're sorry to hear that you're experiencing some confusion regarding your referral and appointments. Please be assured that making a complaint would absolutely not affect your care or treatment. Please do get in touch with our Patient Advice and Liaison Team (PALS), who will be able to look into what is happening with your referral and appointment. pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Care and treatment
Rated 5 stars out of 5
by Mary Keeble - Posted on 07 January 2024
I was taken to A&E after a fall in my garden, when I sustained a heavy blow to my head. I was booked in within two hours of the fall, and received such careful and considerate treatment that even the expected long wait didn’t seem too bad. I left reassured that I had done no serious damage. Thank you to all the staff who treated me for their kindness and courtesy.
Visited Accident and emergency services on December 2023
Review titled Royal Berkshire Hospital
Replied on 15 January 2024
Dear Mary, Thank you so much for your kind and positive feedback. We hope you're recovering well. We will pass on your comments to the A&E teams, and also share with our wider colleagues, as this always boosts morale. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Fantastic Pain clinic
Rated 5 stars out of 5
by Kareem Halabi - Posted on 27 December 2023
The nurses and consultants are 2nd to non. Fantastic experience and excellent experience. Nobody should knock the NHS. If you do find another group of people dedicated to their job. You wont.
Visited Pain Management on December 2023
Review titled Royal Berkshire Hospital
Replied on 28 December 2023
Dear Kareem, Thank you so much for your positive and kind feedback. We have passed this on to the staff in the Pain Clinic and also shared it with our wider teams. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Unbelievably great staff
Rated 5 stars out of 5
by Malcolm - Posted on 02 December 2023
I had to take my.2 year old to A&E today and every member of staff we encountered was exceptional, both in their professional care and kindness. Nothing but praise for Royal Berks
Visited Accident and emergency services on December 2023
Review titled Royal Berkshire Hospital
Replied on 05 December 2023
Dear Malcolm, Thank you so much for your lovely feedback. We hope your 2 year old is now feeling much better. It is always very inspiring for staff to receive this kind of positive feedback. We will pass it on to the staff in A&E and will also share it with our other colleagues across the Trust. Many thanks, Patient Experience Team
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Review titled Great care under pressure
Rated 5 stars out of 5
by Paul B - Posted on 03 November 2023
My elderly mother was taken to A&E with an acute infection. Various tests were sequentially undertaken by a team who were professionally and courteously handling immense demand pressures. Following checking and diagnosis, she was transferred to the AMU where, once again, the care was courteously delivered under evident pressure. The respective teams have been fantastic - I am truly in awe of how they keep on top of everything with so much going on. A huge thank you to a great team of professionals.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Paul, Thank you so much for your very kind and positive comments. We hope your mother is feeling much better and recovering well. We will pass on your feedback to both the teams in A&E and in AMU. They very much appreciate hearing positive feedback. Thank you again. Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I attended A&E with a suspected infection following hip replacement surgery at a private hospital. I was triaged within 10 minutes, seen by orthopaedic consultant, blood test, X-ray, wound examined, blood pressure taken. I was reassured that all was OK and I was home by lunchtime. I cannot rate the team highly enough.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 13 November 2023
Thank you so much for your positive feedback and compliments to the team in A&E. We hope you're now feeling much better and recovering well from your operation. We will pass on your message to the team. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Wonderful people
Rated 5 stars out of 5
by Rebecca - Posted on 19 December 2023
I was recently admitted via A&E with a bad case of pneumonia. Although I had a long wait for a bed on a ward (not their fault, obviously!), everyone who cared for me in the emergency ward was wonderful. So responsive, reassuring and kind. I spent 14 hours waiting there and witnessed this consistently with all manner of other patients and situations too. I was briefly on the AMU, and then spent another 5 or so days on Dorrell Ward. Where, again, I absolutely cannot fault the care I received. So many different people helped me and they all did it with kindness and a smile. The porters, the cleaners, catering, housekeeping, students, nurses, doctors, radiographers, they were all amazing. Very grateful for being able to access a clean, safe and efficient hospital and getting the treatment I needed - thank you.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 28 December 2023
Dear Rebecca, Thank you so much for your positive feedback. We hope you're now feeling much better. We will pass your lovely comments on to as many of the teams as possible, via our staff Appreciation and Thank You intranet page. Many thanks again. Patient Experience Team Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust