Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind & friendly staff today in ENT department
Rated 5 stars out of 5
by Kathy Crane - Posted on 14 February 2025
I've just returned from my appointment at the ENT department this morning. All the staff were so lovely and friendly but the biggest shout out must go to the consultant I saw, the absolute nicest, kind man ever! I was immediately put at ease from him entering the room, to when I left. What a refreshing experience after a not so pleasant build up to my referral. Thank you.
Visited Ear, Nose & Throat on February 2025
Review titled Royal Blackburn Teaching Hospital
Replied on 17 February 2025
Dear Ms Crane Many thanks for your feedback regarding the care and treatment you received during your visit to the ENT Department at Royal Blackburn Hospital. It is lovely to hear that you had such a positive experience during your visit to the Department. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments. If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Awful
Rated 1 star out of 5
by Amy Cook - Posted on 14 February 2025
GP referred to A&E. 13 hours later I am still sat in urgent care waiting to be seen. No offer of pain relief and no food or drink. Snotty attitude from doctors when asking for an update on a bed. Sat on a plastic chair in a waiting room for 13 hours feeling extremely unwell just isn’t good enough. Arrived at 12:20pm it’s now 1:20am and no closer to being admitted.
Visited Accident and emergency services on February 2025
Review titled Royal Blackburn Teaching Hospital
Replied on 14 February 2025
Dear Ms Cook Thank you for taking the time to share your experience on the NHS Website about your visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience. The Emergency Department, Urgent Treatment Centres and Minor Injuries Departments are experiencing a high volume of patients attending and unfortunately this has impacted on waiting times and the number of patients waiting to be seen. Once again I am sorry to hear of the delay you experienced in being admitted and I will ensure that your comments are fed back to the senior staff for the department. If you would like your concerns to be further investigated, you can contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Kind Regards Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent treatment
Rated 5 stars out of 5
by irene mcdonald - Posted on 08 January 2025
My thanks to those concerned for the excellent treatment received today in Radiology Level 1. Blackburn Hospital continues to provide the superb service myself and my husband have experienced over the years.
Visited Don't know on January 2025
Review titled Royal Blackburn Teaching Hospital
Replied on 09 January 2025
Dear Mrs McDonald, What a wonderful review for the staff in the Radiology Department at Royal Blackburn Hospital. Its lovely to hear of the excellent treatment received during your visit and it will be a pleasure to pass this feedback onto the staff. Many thanks for taking the time to share your feedback. If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Extremely caring and compassionate outpatient staff.
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
I came to see the Specialist Nurse in Dermatology with my husband due to some scarring on my chest. Given that this was an urgent appointment I was quite nervous. I was kindly met by a healthcare assistant at the waiting area. From the moment I sat down for my appointment, I felt heard. The nurse and hca both were so thorough in my care, I felt like, they were really empathetic towards my condition, 110% both these lovely ladies, have a huge passion for their job, I wish them all the success, and hope they get their amazing care recognised soon with this review. Thanks.
Visited Dermatology on January 2025
Review titled Royal Blackburn Teaching Hospital
Replied on 08 January 2025
Dear Patient Many thanks for your positive feedback regarding the care and treatment you received during your visit to Outpatients at Royal Blackburn Hospital to see the Specialist Dermatology Nurse. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments and thanks. If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Thanks RBH
Rated 3 stars out of 5
by John Walker - Posted on 23 November 2024
My wife was admitted to the ED by ambulance and the care given to her was first class its just a shame she spent 20 hrs on a trolley in the corridor. I realise this is not the fault of the hard working Doctors and Nurses so that just leaves the Management and my message to them is manage or go home. When I took my wife home I put her in a wheelchair and a burgundy clad women was blocking the doorway on the corridor and made no attempt to move despite seeing me approaching so I had to stop until she decided to move. Another Nurse saw me approaching and stood to one side and I thanked her so why couldn't the burgundy clad ignorant woman do the same?
Visited Accident and emergency services on November 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 25 November 2024
Dear Mr Walker Thank you for your feedback regarding your wife’s recent admission to the Emergency Department at Royal Blackburn Hospital and thank-you for taking the time to provide this. It is lovely to hear that you found the care provided by the staff to be “first class”. However, I am sorry that your wife had such a long wait on a trolley and note your feedback about when you were taking her home in a wheelchair. I will ensure that your feedback is brought to the attention of the senior staff for the department and shared with the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Endoscopy unit
Rated 2 stars out of 5
by James Roberts - Posted on 05 December 2024
Great while in the department still waiting on histology results 6+ weeks on. Supposedly on fast track under the 2 week rule.
Visited Diagnostic Endoscopy on October 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 05 December 2024
Dear Mr Roberts Thank you for posting on the NHS Website in relation to your histology results following an endoscopy procedure. I will share your feedback with the Clinical Laboratory Medicine (Pathology) Team. However, I would encourage you to contact our Customer Relations Team so that this can be looked into for you. Customer Relations can be contacted on 01254 733700 or by email - complaints@elht.nhs.uk Once again, thank you for taking the time to provide your feedback. Kind regards Melissa Almond Senior Patient Experience Facilitator - East Lancashire Hospitals NHS Trust
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Review titled Bluebell Unit is brilliant.
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I have been receiving chemo for the past 2 months at Blackburn. I was quite scared the first week but I need not have been. All the staff on this unit are professional, caring, kind, experts at their job. They are also hardworking, human, funny and very special people. I have nothing but praise and eternal gratitude for the service and care I receive there. Cancer is not what anyone wants to hear but you have to accept it try to remain positive and take it day by day and let the experts help you through. The NHS staff deserve every penny they earn for the care they provide. A big thank you to the chemo staff and the lovely Bluebell Unit we now have at Blackburn.
Visited Haematology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 26 September 2024
Dear patient Many thanks for your positive feedback regarding the care and treatment you have received from staff in the Bluebell Unit at Royal Blackburn Hospital. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. It will be a pleasure to pass on your feedback and thanks to them. If there is anything further you would like to tell us about this experience, or you would consider sharing your experience by undertaking a patient story for us about your experience and journey then please contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Very good
Rated 4 stars out of 5
by G. Boothman - Posted on 30 September 2024
I had to take a great friend aged 91 to royal blackburn following a general practioners urgent referral. We went to the amu? where it was very busy but the staff quickly accessed him, made him as comfortable as possible then kept him in a bed overnight for obs. The staff in this unit were excellent even though the area was very very busy. The following day he was transfered to ward c5 where again the staff were excellent from the doctor, the Sister and all the staff who all had a great bedside manner and were very professional. Special shout out to young man from the Philippines. I spent many hours over a 6 day period with my mate so I saw the staff were always there and always helpful,well done.
Visited Don't know on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 01 October 2024
Dear G. Boothman, Many thanks for your positive feedback regarding the care and treatment your great friend received at Royal Blackburn Hospital during his recent admission to AMU and Ward C5. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. If there is anything further you would like to tell us about the experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Struggled on for seven months with pain and a great deal of discomfort (stoic attitude) Finally went to a GP who referred me to urology and gave me a prescription for a cream that wasn't stocked at the local pharmacy. They advised me to go back to the'GP' another prescription!! However, the kicker!! Told to wait until 16th September 2024 if I didn't hear anything regarding a consultation!! Contacted the department on the 17th September and informed that I have an appointment in September..............2025 How is that for service!!! Paid into National Insurance for over forty years and that's it!!!!! So; researched a private hospital and being seen within two months for £200 I don't expect special treatment, just treatment within a reasionable timescale. So, decided to retire early. No more National Insurance from me!!!! With the way the NHS has gone and my lack of use for this slumbering service over the last forty plus years I would be happy to have my money back. And by the way, still in pain!!! Thanks.
Visited Urology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 23 October 2024
Dear patient Thank you for taking the time to provide your feedback regarding your recent referral to the Urology Department. I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for Urology so they can be shared with the team. If you would like us to investigate your concerns further, please contact us with further details. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on your options for raising your concerns. You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Awful wait times
Rated 2 stars out of 5
by John Timmins - Posted on 06 September 2024
Visited on 5/09/24, wait for the scan was great but then had to wait for 2 hours for a follow up meeting. We were advised that this service always runs behind as they only allocate short appointments and everyone runs over causing delays. Seems very inefficient and not very person centred
Visited Obstetrics And Gynaecology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 September 2024
Dear John, Thank you for taking the time to share your experience on NHS Website in respect of your recent Gynaecology Outpatient appointment at Royal Blackburn Teaching Hospital. I am very sorry to hear of your recent experience and have fed your comments back to senior staff. The Matron for Gynaecology apologises that your experience within the Gynaecology out-patients was not as you expected. We have recently implemented a one stop service to reduce the number of appointments patients need to attend. Unfortunately, sometimes patients do have a wait time between their scan and seeing a consultant. It is unusual for that time to be 2 hours; we would not expect that for our patients, and I apologise this happened in your case. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust