Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thanks RBH
Rated 3 stars out of 5
by John Walker - Posted on 23 November 2024
My wife was admitted to the ED by ambulance and the care given to her was first class its just a shame she spent 20 hrs on a trolley in the corridor. I realise this is not the fault of the hard working Doctors and Nurses so that just leaves the Management and my message to them is manage or go home. When I took my wife home I put her in a wheelchair and a burgundy clad women was blocking the doorway on the corridor and made no attempt to move despite seeing me approaching so I had to stop until she decided to move. Another Nurse saw me approaching and stood to one side and I thanked her so why couldn't the burgundy clad ignorant woman do the same?
Visited Accident and emergency services on November 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 25 November 2024
Dear Mr Walker Thank you for your feedback regarding your wife’s recent admission to the Emergency Department at Royal Blackburn Hospital and thank-you for taking the time to provide this. It is lovely to hear that you found the care provided by the staff to be “first class”. However, I am sorry that your wife had such a long wait on a trolley and note your feedback about when you were taking her home in a wheelchair. I will ensure that your feedback is brought to the attention of the senior staff for the department and shared with the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Endoscopy unit
Rated 2 stars out of 5
by James Roberts - Posted on 05 December 2024
Great while in the department still waiting on histology results 6+ weeks on. Supposedly on fast track under the 2 week rule.
Visited Diagnostic Endoscopy on October 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 05 December 2024
Dear Mr Roberts Thank you for posting on the NHS Website in relation to your histology results following an endoscopy procedure. I will share your feedback with the Clinical Laboratory Medicine (Pathology) Team. However, I would encourage you to contact our Customer Relations Team so that this can be looked into for you. Customer Relations can be contacted on 01254 733700 or by email - complaints@elht.nhs.uk Once again, thank you for taking the time to provide your feedback. Kind regards Melissa Almond Senior Patient Experience Facilitator - East Lancashire Hospitals NHS Trust
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Review titled Bluebell Unit is brilliant.
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I have been receiving chemo for the past 2 months at Blackburn. I was quite scared the first week but I need not have been. All the staff on this unit are professional, caring, kind, experts at their job. They are also hardworking, human, funny and very special people. I have nothing but praise and eternal gratitude for the service and care I receive there. Cancer is not what anyone wants to hear but you have to accept it try to remain positive and take it day by day and let the experts help you through. The NHS staff deserve every penny they earn for the care they provide. A big thank you to the chemo staff and the lovely Bluebell Unit we now have at Blackburn.
Visited Haematology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 26 September 2024
Dear patient Many thanks for your positive feedback regarding the care and treatment you have received from staff in the Bluebell Unit at Royal Blackburn Hospital. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. It will be a pleasure to pass on your feedback and thanks to them. If there is anything further you would like to tell us about this experience, or you would consider sharing your experience by undertaking a patient story for us about your experience and journey then please contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Very good
Rated 4 stars out of 5
by G. Boothman - Posted on 30 September 2024
I had to take a great friend aged 91 to royal blackburn following a general practioners urgent referral. We went to the amu? where it was very busy but the staff quickly accessed him, made him as comfortable as possible then kept him in a bed overnight for obs. The staff in this unit were excellent even though the area was very very busy. The following day he was transfered to ward c5 where again the staff were excellent from the doctor, the Sister and all the staff who all had a great bedside manner and were very professional. Special shout out to young man from the Philippines. I spent many hours over a 6 day period with my mate so I saw the staff were always there and always helpful,well done.
Visited Don't know on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 01 October 2024
Dear G. Boothman, Many thanks for your positive feedback regarding the care and treatment your great friend received at Royal Blackburn Hospital during his recent admission to AMU and Ward C5. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. If there is anything further you would like to tell us about the experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Struggled on for seven months with pain and a great deal of discomfort (stoic attitude) Finally went to a GP who referred me to urology and gave me a prescription for a cream that wasn't stocked at the local pharmacy. They advised me to go back to the'GP' another prescription!! However, the kicker!! Told to wait until 16th September 2024 if I didn't hear anything regarding a consultation!! Contacted the department on the 17th September and informed that I have an appointment in September..............2025 How is that for service!!! Paid into National Insurance for over forty years and that's it!!!!! So; researched a private hospital and being seen within two months for £200 I don't expect special treatment, just treatment within a reasionable timescale. So, decided to retire early. No more National Insurance from me!!!! With the way the NHS has gone and my lack of use for this slumbering service over the last forty plus years I would be happy to have my money back. And by the way, still in pain!!! Thanks.
Visited Urology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 23 October 2024
Dear patient Thank you for taking the time to provide your feedback regarding your recent referral to the Urology Department. I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for Urology so they can be shared with the team. If you would like us to investigate your concerns further, please contact us with further details. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can advise on your options for raising your concerns. You can also contact the Patient Experience Team – patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Awful wait times
Rated 2 stars out of 5
by John Timmins - Posted on 06 September 2024
Visited on 5/09/24, wait for the scan was great but then had to wait for 2 hours for a follow up meeting. We were advised that this service always runs behind as they only allocate short appointments and everyone runs over causing delays. Seems very inefficient and not very person centred
Visited Obstetrics And Gynaecology on September 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 September 2024
Dear John, Thank you for taking the time to share your experience on NHS Website in respect of your recent Gynaecology Outpatient appointment at Royal Blackburn Teaching Hospital. I am very sorry to hear of your recent experience and have fed your comments back to senior staff. The Matron for Gynaecology apologises that your experience within the Gynaecology out-patients was not as you expected. We have recently implemented a one stop service to reduce the number of appointments patients need to attend. Unfortunately, sometimes patients do have a wait time between their scan and seeing a consultant. It is unusual for that time to be 2 hours; we would not expect that for our patients, and I apologise this happened in your case. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring,professional superstars!
Rated 5 stars out of 5
by Mrs Jeanette Parkes - Posted on 08 August 2024
Although I am uner the care of Haematology yesterday was my 1st visit to the Chemo unit at Royal Blackburn. I was very anxious and nervous about all of this. From entry to leaving I received first class care, support and treatment. The lovely young nurse who looked after me was fab. Explained everything as the the day progressed. Lunch,water, cups of tea helped the day progress. I was there longer than I will be in future to check no reactions. O came away with a sense of relief about my visit next week. I imagine a tough area to nurse but you are all the right people. Bless you all. I also had a lovely visit from my Haematology cancer nurse. Again so reassuring. Thank you all.
Visited Haematology on August 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 August 2024
Dear Jeanette, Many thanks for your positive feedback regarding the care and treatment you received by the Chemotherapy Unit at Royal Blackburn Teaching Hospital when you attended for your first treatment session. What a wonderful review for the staff in Haematology and Chemotherapy. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes for your ongoing treatment. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Another excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
I have been to the Royal Blackburn 3 times in the past few weeks. Each time staff have been brilliant. Today from reception to nurses and radiographer excellent care and service. Staff explaining the MRI procedure and putting me at ease. From start to finish I could not have asked for anything better. Thank you all.
Visited Diagnostic Imaging on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 22 July 2024
Thank you for taking the time to tell us about your recent visit to the Radiology Department at Royal Blackburn Teaching Hospital for an MRI procedure. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring staff
Rated 4 stars out of 5
by Finn - Posted on 19 July 2024
I got sent to ambulated care in a lot of pain and the receptionist could see how much pain I was in and got me seen as quickly as possible. The staff were really caring, they made me feel better even though I was in pain and took the time to understand my problems unlike other areas of the hospital where it’s rushed. They also offered me painkillers and a room I could rest in too. They took the time to look into multiple possibilities and kept me updated as much as possible as well as offering refreshments and sandwiches. Many thanks to the nurses and receptionist there for your help.
Visited Accident and emergency services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 19 July 2024
Dear Finn, Thank you for taking the time to tell us about your recent visit to the Ambulatory Emergency Care Department at Royal Blackburn Teaching Hospital. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Poor Service
Rated 2 stars out of 5
by Alan Cox - Posted on 22 July 2024
For the 2nd Time in 6 months the Pharmacy has been utterly shambolic. The treatment prior to this Dept being involved was exemplary. The log jam is incredibly poorly managed and needs addressing
Visited Pharmacy services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 23 July 2024
Dear Alan, Thank you for taking the time to share your feedback on the NHS Website regarding your visits in the last 6 months to the Pharmacy at Royal Blackburn Hospital. I am extremely sorry to hear of this experience and have fed your comments back to the senior staff for the department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate your concerns. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the inconvenience it has caused. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust