Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Another excellent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
I have been to the Royal Blackburn 3 times in the past few weeks. Each time staff have been brilliant. Today from reception to nurses and radiographer excellent care and service. Staff explaining the MRI procedure and putting me at ease. From start to finish I could not have asked for anything better. Thank you all.
Visited Diagnostic Imaging on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 22 July 2024
Thank you for taking the time to tell us about your recent visit to the Radiology Department at Royal Blackburn Teaching Hospital for an MRI procedure. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring staff
Rated 4 stars out of 5
by Finn - Posted on 19 July 2024
I got sent to ambulated care in a lot of pain and the receptionist could see how much pain I was in and got me seen as quickly as possible. The staff were really caring, they made me feel better even though I was in pain and took the time to understand my problems unlike other areas of the hospital where it’s rushed. They also offered me painkillers and a room I could rest in too. They took the time to look into multiple possibilities and kept me updated as much as possible as well as offering refreshments and sandwiches. Many thanks to the nurses and receptionist there for your help.
Visited Accident and emergency services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 19 July 2024
Dear Finn, Thank you for taking the time to tell us about your recent visit to the Ambulatory Emergency Care Department at Royal Blackburn Teaching Hospital. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Poor Service
Rated 2 stars out of 5
by Alan Cox - Posted on 22 July 2024
For the 2nd Time in 6 months the Pharmacy has been utterly shambolic. The treatment prior to this Dept being involved was exemplary. The log jam is incredibly poorly managed and needs addressing
Visited Pharmacy services on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 23 July 2024
Dear Alan, Thank you for taking the time to share your feedback on the NHS Website regarding your visits in the last 6 months to the Pharmacy at Royal Blackburn Hospital. I am extremely sorry to hear of this experience and have fed your comments back to the senior staff for the department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate your concerns. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the inconvenience it has caused. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2024
I have visited Haematology, had a bone marrow biopsy and today (Sunday) a CT scan. I am grateful to the NHS for the speed and professionalism I have experienced. Today at Radiology the young lady was lovely. Everything happened on time and my anxiety quickly disappeared. Thank you all for looking after me.
Visited Diagnostic Imaging on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Thank you for taking the time to tell us about your recent visit to the Haematology Department and Radiology Department at Royal Blackburn Teaching Hospital for a bone marrow biopsy and CT scan. It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact the team by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing care.
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I had a bone marrow biopsy at Blackburn Royal last week. I was a little scared after reading the leaflet but the two nurses who looked after me were brilliant. They soon put me at ease and the whole process was done professionally and I only felt slight discomfort for a few seconds. From start to finish the nurses were 1st class and I can't thank them enough.
Visited Haematology on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Many thanks for taking the time to provide your feedback about your recent bone marrow biopsy at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Caring Treatment
Rated 5 stars out of 5
by Julie Birnie - Posted on 12 July 2024
I can't praise the Rhinolgist and all the staff in ENT enough. Their thorough professionalism and caring attitude put me at ease and gave me confidence that my issues would be resolved.
Visited Ear, Nose & Throat on July 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 15 July 2024
Dear Julie, Many thanks for your positive feedback regarding the care and treatment you received by the Rhinologist and all the staff in the ENT department following your recent visit at Royal Blackburn Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Terrible, it's not fit for purpose
Rated 1 star out of 5
by Seane - Posted on 03 July 2024
My autistic Son , who is also epileptic & non verbal came in having loads of seizures & was diagnosed the 1st day with respiratory Pneumonia , he was given antibiotics & air to help with his breathing . Speech & language team get involved a couple of days later , recommend ng tube , say they will monitor & then you don't see them for 5 days . Moved to the ward due to improvement, but everything is so slow. The nurse on Sunday was useless, extra meds were nearly given & she kept disappearing. Nothing gets done at the weekend. He should of been discharged 5 days earlier , but due to waiting for people to do there job , he was just sat in a bed when someone who else could have had it. Especially when there's people led on a bed in the corridors. The fact you have no Neurologist & have to rely on Royal Preston is a disgrace. Why does it take them 2 days to reply to Blackburn? We were in for 6 weeks last year & it was bad but its even worse now . How Royal Blackburn isn't in special measures is beyond me, its an absolute disgrace & needs new people in to run it .
Visited Don't know on June 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 July 2024
Dear Seane, Thank you for taking the time to share your experience on NHS Website in respect of your son's recent admission to Royal Blackburn Teaching Hospital. I am very sorry to hear of your recent experience. In order for us to pass on your comments to the relevant team, it would be really helpful if you could contact us to provide more details of the ward / department visited so that we can ensure your comments are brought to the attention of the senior staff and shared with the team. You can email the Patient Experience Team at patientexperience@elht.nhs.uk, or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Awful experience - Awful attitude of staff
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
I came in with my mother today at 3:30pm at Blackburn royal hospital - urgent care centre. As she was called out to be seen in the ‘initial assessment’ the male nurse or whoever it was had a rude approach to my mother and me showing attitude and sarcasm. My mother doesn’t speak english and gets confused at times, but the nurse behaved in a rude manner toward us as my mother got confused about the medication she took today. No one should be treated like that and the NHS staff should learn how to respect their patients and show care. NHS shouldn’t hired such staff who are unable to be portray patience and do not have caring behaviour. This is ridiculous, and brings shame to the service. I do not know the male nurses name - he had a blue uniform on.
Visited Don't know on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 24 May 2024
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Urgent Treatment Centre at Burnley General Teaching Hospital with your mother. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. There has also been delays in transferring patients to inpatient beds because of the acuity and their clinical need, which needs to be met within a hospital setting and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically and we have seen long queues stretching outside of the hospital foyers which is unacceptable but unfortunately not always unavoidable. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. With regards to staff attitude when being reviewed at triage this will be discussed with all staff within the Urgent Treatment Centre. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Fantastic service
Rated 5 stars out of 5
by Barbara - Posted on 09 May 2024
My 16 year nephew fell off his skateboard and needed urgent care. We attended A and E Blackburn, yesterday evening. After checking in using the iPad and then speaking to the receptionist we waited in a busy waiting area. Other patients that had been waiting were seen by the team, we didn’t wait long to be seen. The nursing staff and doctors were excellent. Their care was flawless. I appreciate that it’s a busy urgent care, and people waiting in corridors on beds, and in the waiting room. But despite the difficulties the staff face, they should be given more credit than they receive. I am grateful to all for the job that you do. A huge thank-you from us both.
Visited Accident and emergency services on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 10 May 2024
Dear Barbara, Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital with your nephew following a bad fall from his skateboard. It is lovely to receive such positive feedback regarding the care and service your nephew received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact us by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Shocking lack of care
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
I had to attend your hospital after my mum died. I work for the NHS in a different part of the country and i was horrified by the way your hospital deals with bereaved families and the deceased. Although there are probably many dedicated staff the ones i met came across as uncaring. I am really upset about the whole experience and hope i never have to visit your hospital ever again
Visited Don't know on May 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 09 May 2024
Thank you for taking the time to share your feedback and please accept my sincere condolences for your loss. We are extremely sorry to hear about your experience. Your feedback has been shared with the Trust’s End of Life and Bereavement Clinical Lead Nurse who would like the opportunity to investigate what happened. It would be appreciated if you could get in touch with further information, particularly the ward/area this relates to, so this can be looked into for you. You can do this by contacting me via email at patientexperience@elht.nhs.uk Once again we are sorry to hear about your experience and thank you for taking the time to share your feedback. Melissa Almond Senior Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust