Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by SRR - Posted on 15 April 2024
My husband has been diagnosed with PUJO & is due surgery, the numerous times we have chased up due to his condition worsening is crazy. To be constantly told to just have painkillers is ridiculous. Its affected his physical/mental wellbeing. Not to mention always being in constant pain. The issue itself is very limiting and when receiving no proper action from the NHS at this point is just ignorance. For such a severe issue you’d think they would prioritise the health & care of the patient. His body is not draining fluid properly but its fine a paracetamol will help. Extremely disappointed to say the least
Visited Urology on January 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 16 April 2024
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your husband has experienced issues following his PUJO diagnosis. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. In the meantime we will share your feedback with the senior staff in the Urology department. Once again please accept our apologies for your experience. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Professional service
Rated 5 stars out of 5
by Dawn Cook - Posted on 07 January 2024
Just spent a couple of days in hospital ...really unwell ...( l also have stage 4 lung cancer ) .. As much as all staff where physically working hard they still found extra time to treat me and put me bk on my feet .. The proffesionalizam of every member was outstanding l was treated with respect and care .. l experienced their patience ...politeness ..in every level of hospital duties ... Worth your weight in gold ..much respect from a ex NHS colleague...
Visited Acute Internal Medicine on January 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 January 2024
Dear Dawn Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital during your recent admission. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. It would be great if you could contact us to let us know which ward(s) you were admitted to during your stay so we can pass on your feedback to the staff. You can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk or you can contact me by telephone on 01254 734087 Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent Doctor and staff on Ambulatory Care Department
Rated 5 stars out of 5
by Mrs Vicky Feeney - Posted on 13 December 2023
Attended Ambulatory Care on the 12th December 2023 assessed firstly by two very professional and efficient nurses who did observations on me. I was suffering from high blood pressure and a very high pulse and had bad side effects from a Beta Blocker tablet. I then was assessed by a Doctor who was very professional and listened to all my side effects. I want to thank this Department for the excellent care I was given. I was also provided with some food and refreshments. Despite the Department being extremely busy these staff go above and beyond.
Visited Accident and emergency services on December 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 15 December 2023
Dear Vicky, Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following your attendance on the 12th of December to the Ambulatory Care Unit. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing caring staff
Rated 5 stars out of 5
by auddoney - Posted on 15 December 2023
I was taken to a&e by ambulance after having a mini stroke and although i had to wait the care from the staff was excellent all of the staff made sure everyone was comfortable. Thankyou so much to all the staff on a&e + AMU b thankyou so much everyone
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 18 December 2023
Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following a mini-stroke. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Awfull service
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
Short staffed, no one was willing to help. The doctor calls your name and disappears does not look back to see whether you in a wheelchair or not! The nurses in urgent care dod not take care of us at all. Was waiting over 5 hours and the last hour having told initially that we had to wait for our medication before we left after my wife went to look for a nurse who was just sat there doing nothing, my wife asked where is the medication and they said oh yeh you will have to go to the hospital pharmacy which will open tomorrow, we went in a emergency!! And they treat us so horribly and do not show any care or concerns. This treatment makes the patient more ill!
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 04 December 2023
Dear Patient Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing for the Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Head of Nursing for the Emergency and Acute Pathway would be happy to speak with you and take any required action, your feedback will also be shared with staff at the next Matron’s meeting. If you wish to speak to the Head of Nursing, please contact the Patient Experience Team at patientexperience@elht.nhs.uk and this will be arranged. Alternatively, if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for bringing this to our attention. Kind regards Melissa Almond Senior Patient Experience Facilitator
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Review titled Slow consultants
Rated 1 star out of 5
by Suzanne - Posted on 17 November 2023
I have had the dis-pleasure of supporting someone with symptoms of a stroke which can be a very scary time. When we arrived he was triaged and bloods taken and left for 4 hours to then be moved to the fracture clinic which was being used as A&E for the night we sat there for over 4 more hours not being told any update no one moving and doctors and nurses talking in the corridor without even given people the honour of updating of time scales. The waiting room had 9 patients on arriving to the fracture department and still 9 patients 4 hours later till the brought another 6 my wait altogether was 10 hours 15 mins which I feel could of been much less if the Doctors actually did any work and nurses were polite to peoples well being
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 20 November 2023
Dear Suzanne, Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Dept meets with the Trust Executive Team every morning at 08am to look at the current capacity versus demand with actions required. There is as a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. We have also increased our nursing and medical staffing budgets to support demand, this is variable due to the number of vacancies nationally of nursing and medical staff. We have recently introduced this web-based tool, designed by NHS Digital, to support clinical decision-making at both of our Urgent Treatment Centres to ensure patients get the right treatment at the right time to meet their clinical needs. Upon arrival, patients are asked to input their details into the tool via a smart device. The tool will guide the patient through a series of questions to assess and prioritise their condition. Once this information is gathered, we will be able to determine whether the patient needs to be seen immediately or if they can be asked to return at a later, appointed time. This initiative is currently being rolled out nationally and it is expected to reduce crowding in the waiting areas making it much safer for patients and colleagues. Any patient with chest pain will be advised to immediately make themselves known to a receptionist for urgent attention. To support patients using the tool and outcomes, we have implemented the role of a ‘Care Navigator’ who will support patients on arrival and direct them to the iPads as well as answer any questions they may have. Sometimes whilst it may appear there are a small number of patients in one area, there are several other clinical areas where patients need to be seen. We see patients in clinical priority order. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
At 10 pm I suffered a heart attack and was rushed to Blackburn Royal (the ambulance arrived in 10 minutes of calling) The treatment that I received from everyone was exemplary, paramedics, nurses, doctors,cardiologists and technicians. Everyone was efficient, caring and cheerful.Later that day I had a stent inserted,and was discharged 4 days later as good as new. I cannot thank everyone involved in my care enough.You are all amazing.Thank you all.
Visited Cardiology on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 14 December 2023
Dear Patient Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following a heart attack. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent service, fantastic care given
Rated 4 stars out of 5
by Kay Johnston - Posted on 18 October 2023
We visited accident and emergency on a busy Tuesday evening after my husband injured his Achilles. The staff were superb. The receptionist was a lovely fella who helped us navigate through the hospital. The doctor who saw was a true gentleman and processed my husband very quickly before wheeling him back to urgent care. Really quick friendly service at Xray. And then the two nurses/doctors who potted him up were great. And finally the lady who took time to show me where I could park up to collect him. Although the department was really busy, everyone who we came into contact with really looked after him. Thank you to the team.
Visited Accident and emergency services on October 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 19 October 2023
Dear Mrs Johnston What a wonderful review for the staff working in the emergency department at Royal Blackburn Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled First Class Care
Rated 5 stars out of 5
by Frank Lumsden - Posted on 21 September 2023
I was diagnosed earlier this year with AF/Bradycardia and placed on a waiting list for a Bi-Ventricular Pacemaker. I had been on the list for a few months and my health was gradually deteriorating. Fortunately the hospital contacted me about an opportunity to go in for my pacemaker procedure due to a ‘cancellation’. From that first wonderful call forwards, every single NHS person that I came into contact with in the various Cardiology departments, (Cath Lab, Ward, Pacing team and Outpatients) were so very professional, very knowledgeable, extremely kind and very very caring. The level of skill and competence (and patience) shown to me by every member of these Cardiology teams was absolutely excellent. After the pacemaker fitting I was checked-over several times for BP etc and as everything was ok then I was discharged on the same day. I went back for a dressing change the next day and then on the third day I had to ring-up about an issue I had overnight with the ‘pacing’ of my implanted pacemaker. The Pacing team told me to come back in to see them immediately, and they very kindly and very efficiently made the necessary pacing adjustments and fixed the problem. My heartfelt thanks ‘literally’ goes out to everyone involved in providing me with such a first class care experience every step of the way. Thank you.
Visited Cardiology on September 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 22 September 2023
Dear Frank, Many thanks for your positive feedback regarding your recent pacemaker procedure in the Cardiology Departrment at Royal Blackburn Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how knowledgeable, kind and caring they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience or you would be interested in telling us your story then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled filthy, dirty, disgusting
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Im appauled at the utter chaos the a and e is a sess pit of filth blood and poo all over toilet floor used toilet paper strewn on floor bloodied tissues on floor of cubicle nurses washing clinical trays in hand washing sink in cubical lots of clinical staff aimlessly walking around not actually attending patients despite the fact there was 90 patients waiting to be triarged didnt appear to be any kind Of leadership or organised contol People laying on trolleys in corridors for hours and hours even a paramedic told me they brought a 95year old lady in at 3am the preveouse day at 7.30pm the next day she was still laying on a trolley in a cubicle! this department desperatley needs root and branch overhaul i have never felt so frightened for my life ever! I would rather die in a ditch than attend blackburn e.d
Visited Accident and emergency services on August 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 11 August 2023
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear what you experienced when attending the Royal Blackburn Teaching Hospital Emergency Department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services, which would help us make appropriate changes. In the meantime, we will share your feedback with the senior staff in the department. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust