Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
At 10 pm I suffered a heart attack and was rushed to Blackburn Royal (the ambulance arrived in 10 minutes of calling) The treatment that I received from everyone was exemplary, paramedics, nurses, doctors,cardiologists and technicians. Everyone was efficient, caring and cheerful.Later that day I had a stent inserted,and was discharged 4 days later as good as new. I cannot thank everyone involved in my care enough.You are all amazing.Thank you all.
Visited Cardiology on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 14 December 2023
Dear Patient Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following a heart attack. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent service, fantastic care given
Rated 4 stars out of 5
by Kay Johnston - Posted on 18 October 2023
We visited accident and emergency on a busy Tuesday evening after my husband injured his Achilles. The staff were superb. The receptionist was a lovely fella who helped us navigate through the hospital. The doctor who saw was a true gentleman and processed my husband very quickly before wheeling him back to urgent care. Really quick friendly service at Xray. And then the two nurses/doctors who potted him up were great. And finally the lady who took time to show me where I could park up to collect him. Although the department was really busy, everyone who we came into contact with really looked after him. Thank you to the team.
Visited Accident and emergency services on October 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 19 October 2023
Dear Mrs Johnston What a wonderful review for the staff working in the emergency department at Royal Blackburn Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled First Class Care
Rated 5 stars out of 5
by Frank Lumsden - Posted on 21 September 2023
I was diagnosed earlier this year with AF/Bradycardia and placed on a waiting list for a Bi-Ventricular Pacemaker. I had been on the list for a few months and my health was gradually deteriorating. Fortunately the hospital contacted me about an opportunity to go in for my pacemaker procedure due to a ‘cancellation’. From that first wonderful call forwards, every single NHS person that I came into contact with in the various Cardiology departments, (Cath Lab, Ward, Pacing team and Outpatients) were so very professional, very knowledgeable, extremely kind and very very caring. The level of skill and competence (and patience) shown to me by every member of these Cardiology teams was absolutely excellent. After the pacemaker fitting I was checked-over several times for BP etc and as everything was ok then I was discharged on the same day. I went back for a dressing change the next day and then on the third day I had to ring-up about an issue I had overnight with the ‘pacing’ of my implanted pacemaker. The Pacing team told me to come back in to see them immediately, and they very kindly and very efficiently made the necessary pacing adjustments and fixed the problem. My heartfelt thanks ‘literally’ goes out to everyone involved in providing me with such a first class care experience every step of the way. Thank you.
Visited Cardiology on September 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 22 September 2023
Dear Frank, Many thanks for your positive feedback regarding your recent pacemaker procedure in the Cardiology Departrment at Royal Blackburn Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how knowledgeable, kind and caring they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience or you would be interested in telling us your story then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled filthy, dirty, disgusting
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Im appauled at the utter chaos the a and e is a sess pit of filth blood and poo all over toilet floor used toilet paper strewn on floor bloodied tissues on floor of cubicle nurses washing clinical trays in hand washing sink in cubical lots of clinical staff aimlessly walking around not actually attending patients despite the fact there was 90 patients waiting to be triarged didnt appear to be any kind Of leadership or organised contol People laying on trolleys in corridors for hours and hours even a paramedic told me they brought a 95year old lady in at 3am the preveouse day at 7.30pm the next day she was still laying on a trolley in a cubicle! this department desperatley needs root and branch overhaul i have never felt so frightened for my life ever! I would rather die in a ditch than attend blackburn e.d
Visited Accident and emergency services on August 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 11 August 2023
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear what you experienced when attending the Royal Blackburn Teaching Hospital Emergency Department. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services, which would help us make appropriate changes. In the meantime, we will share your feedback with the senior staff in the department. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Highly efficient
Rated 5 stars out of 5
by Christopher John Walsh - Posted on 05 August 2023
Just over a week after a GP referral I had an appointment. Without any waiting time I met the consultant, had my problem diagnosed and got my prescription within an hour of arrival at the hospital. My NHS treatment was brilliant. Thank you.
Visited Dermatology on August 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 07 August 2023
Dear Christopher, What a wonderful review for the staff working in the Dermatology Department at Royal Blackburn Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Busy, but not to busy to care
Rated 5 stars out of 5
by Grateful patient - Posted on 26 July 2023
Arrived by ambulance to what looked like a war zone! The nurses and doctors were faced with patients all over the place, on trolleys and chairs, in bays and in corridors. But, all I can say is thank you to them all for getting me through a frightening experience. I was in A& E for 24 hours but not once did I feel uncared for. The staff were friendly and caring and always had time to answer my questions. Thank you
Visited Accident and emergency services on July 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 26 July 2023
Many thanks for your positive feedback regarding the Emergency Department at Royal Blackburn Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how caring, friendly and informative they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Thorough and excellent communication
Rated 4 stars out of 5
by Peter Hill - Posted on 26 June 2023
Was worried about a side effect of my medication. Spoke at length with the Chief Pharmacist, who took the time to carefully listen and ask questions. Was unable to give a definitive answer then, but promised to call me within two days having consulted with my doctor. This he did and came back with recommendations regarding my medication and a booking for further tests. Put my mind at rest. All in all very satisfactory.
Visited Pharmacy services on June 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 27 June 2023
Dear Peter What a wonderful review for the staff working in the Pharmacy at Royal Blackburn Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Terrible Experience
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Worse hospital experience of my life! Me and my fiancée been waiting to get attend after nearly over 20 hours. Got told we'll be seen by a doctor in 5-7 hours. At times when I'm asking for the staff seem to have no clue and kept increasing times. My fiancée took a fit since she's epileptic and 24 weeks pregnancy. Nurses kept saying doctor will be with us shortly then 4 hours later said the wait is looking at 21 hours! Highly won't recommend this hospital! They rather attend someone that has a cut than someone babies life at risk!
Visited Accident and emergency services on June 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 21 June 2023
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. There has also been delays in transferring patients to inpatient beds because of the acuity and their clinical need, which needs to be met within a hospital setting and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically and we have seen long queues stretching outside of the hospital foyers which is unacceptable but unfortunately not always unavoidable. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. Once again please accept our apologies for your experience and the upset it has caused. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
The Care Navigator was superb he helped us check in on the IPad. There was bottles of water. A lady came round and asked if anyone wanted a hot drink. Yes we waited a while. From the Triage to the Doctor they were all incredible. This is now our 4th experience with Blackburn and we have no complaints at all.
Visited Accident and emergency services on May 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 30 May 2023
Many thanks for your positive feedback regarding the Emergency Department at Royal Blackburn Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; from triage to the Doctor whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Took my mother to a and e as ambulance would have took too long so 111 told us we would get there quicker on our own. Waited hours then given an appointment. Came at the appointment time and then waited 3 hours to then be told the doctor has gone home so we have to come back the following morning. Absolute waste of time and terrible practice. Whilst my mum was sat in pain for hours in the end she had to go home with the same pain and without seeing a doctor at all. We could have been told way before that the doctor had gone. Always a bad experience at Royal Blackburn hospital one of the worst hospitals.
Visited Accident and emergency services on April 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 26 April 2023
Thank you for taking the time to share your experience on NHS Website about your mother’s recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that the Trust has introduced a web-based tool, designed by NHS Digital, to support clinical decision making at both of our Urgent Treatment Centres (UTC) at Blackburn and Burnley to ensure patients get the right treatment at the right time to meet their clinical needs. Upon arrival, patients are asked to input their details into the tool via a smart device. The tool will guide the patient through a series of questions to assess and prioritise their condition. Once this information is gathered, we will be able to determine whether the patient needs to be seen immediately or if they can be asked to return at a later, appointed time. This initiative is currently being rolled out nationally and it is expected to reduce crowding in the waiting areas making it much safer for patients and colleagues. Any patient with chest pain will be advised to immediately make themselves known to a receptionist for urgent attention. In order to support patients using the tool and outcomes, we have implemented the role of a ‘Care Navigator’ who will support patients on arrival and direct them to the iPads as well as answering any questions they may have. A potential outcome from using the Streaming Tool can be an appointment and the Care Navigator will support the booking of appointments once the tool is completed, using a computer on wheels. The role will support patients and enhance their experience whilst on the Urgent Treatment pathway. We do experience unexpected unavailability of our teams, and when this occurs patients who have appointments have to be re-allocated by other clinicians, which sadly does result in delays from initial appointment. We regret that the reason for delays was not made clear. We also have a clinical working group focusing on pain control and management for patients in the Emergency pathway as there are continuous improvements we can make. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust