Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Jean Shaw - Posted on 15 April 2023
Our 95year old uncle was admitted to Resus on the 19/3/2023 from the moment he was put to bed the care from doctors& nurseswas impeccable as an ex nurse who had heard some unwanted criticism about Royal Blackburn I was proud to say I was once part of this profession. Unfortunately the outcome was very sad but as I stated the whole staff gave their all no corners were cut they worked their heart out to maintain his dignity ect.the staffs attention was not only for the patient but to the relatives the respect and cordiality that was given was exceptional we can’t praise them enough, a thankyou doesn’t seem enough to all concerned but thankyou to all that was on duty that day
Visited Accident and emergency services on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 17 April 2023
Many thanks for your positive feedback regarding the Emergency Department at Royal Blackburn Hospital following your uncle's admission to resus on 19/03/2023. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for your relative; how caring, professional and respectful they were towards your uncle and family whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Thank you NHS
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
We had to visit Blackburn Hospital at 8:15pm on a busy Friday evening as our daughter had a suspected broken wrist. After checking in at reception, we were directed into the Children's waiting room. Every member of staff, from the triage nurse, doctor and radiologist were professional, kind and personable. Our daughter received excellent care for which we are extremely grateful. To reach X Ray, we had to walk through the adult section of A & E. It was heartbreaking to see so many people waiting in corridors on beds. Our NHS urgently needs more funding and investment especially for the overworked and under paid staff.
Visited Accident and emergency services on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 27 March 2023
Many thanks for taking the time to provide your feedback regarding your visit to Royal Blackburn Hospital with your daughter. Our staff always strive to deliver safe, personal and effective care so it is lovely to hear of the excellent care and treatment provided to your daughter. I will ensure that your comments are brought to the attention of the staff in the department concerned. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Great experience
Rated 5 stars out of 5
by Mrs Marie Smith - Posted on 28 March 2023
I attended Adiology dept at Blackburn Royal Hospital this morning for hearing tests and new hearing aids and I have nothing but praise for the young lady who attended to me. She was so pleasant and helpful and so professional. Thankyou so much. Mrs Marie Smith
Visited Audiology services (community) on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 29 March 2023
Dear Mrs Smith What a wonderful review for the staff working in the Audiology Department at Royal Blackburn Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled AMU A..caring, professional
Rated 5 stars out of 5
by Carol - Posted on 16 March 2023
Had to be admitted to Blackburn from BGH following respiratory complaint… Admit I waited many hours for a bed however.. Whilst waiting on the corridor was treated with care, compassion and utmost respect from amazing staff who were under extreme duress..never seen so many people waiting on trolleys for admission. Eventually admitted to AMU side A … Fantastic service from every member of staff..auxiliary nurse outstanding with care…and staff nurses amazing..even whilst having student nurse with her for training purposes she was patient, kind and displayed how nursing should be… I was so impressed with the lengths staff go to, to ensure everyone is attended to even under the strain the service is going through… Everyone did their very best and I applaud each and everyone Porters, greeter, doctors, nurses … Thankyou for every bit of care I received
Visited Acute Internal Medicine on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 17 March 2023
Dear Carol, What a wonderful review for the staff in the Emergency Department and AMU A upon your recent admission at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled No communication from Endocrinology
Rated 2 stars out of 5
by David Greenwood - Posted on 23 April 2023
I went into Royal Blackburn for a heart procedure ( Cardioversion )on 22nd March this year to stop my atrial fibrillation but was told my thyroid was not regular and needed treatment before I could receive treatment for AF. Five weeks later, no communication from endocrinology as my heart worsens. Why? No dates given . No communication. This is not patient care!! When will I get the care ?! David Greenwood still waiting……../\………../\/\………
Visited Endocrinology and Metabolic Medicine on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 25 April 2023
Dear David, Thank you for taking the time to share your experience on NHS Website about your recent visit for a heart procedure at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Directorate Manager for Diabetes and Endocrinology. Confirmation has been provided that an appointment has been made by Endocrinology and you should receive a text message with the details from the booking centre. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Awful
Rated 1 star out of 5
by SNN - Posted on 15 April 2024
I had been referred for a keloid removal as its been causing me a lot of pain - I saw the consultant in March 2023, had my pre-op in Nov 2023. Now 5 months later still not had my procedure. I’ve attempted to contact numerous times, no one answers. I’ve left numerous voice mails, no one rings back. Just pure ignorance at this point. Extremely disappointed to be on the receiving end of this, really showcases the NHS value & morals towards their idea of patient care.
Visited Ear, Nose & Throat on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 16 April 2024
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your issues making contact regarding a referral for keloid removal. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. In the meantime we will share your feedback with the senior staff in the surgery department. Once again please accept our apologies for your experience. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Exceptionally poor
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Tried to contact the department and was on hold for over 1 hour without an answer. Apparently the MIR reception is open until 19:45 hours. No answer from 16:02 until 17:24. Tried again from 17:31- 1750. Still no answer, this is why so many people miss there appointments because they are unable to get through. There is absolutely no excuse for not answering the phone for such a long period off time. Why not have a email contact so at least you could leave your issue that way and the staff could pick it up when it suited. New management is definitely needed.
Visited Don't know on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 29 March 2023
Dear patient Thank you for taking the time to share your experience on the NHS Website about your issues contacting the MRI department at Royal Blackburn Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the Directorate Manager and Administration Manager for Radiology, who apologise for the difficulties you have experienced. I am advised that unfortunately there have been some issues with the phones and IT are working to resolve this as soon as possible. If you would like to provide further information about your experience you can contact the Patient Experience team. You can contact me (Melissa Almond ) by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Fantastic service
Rated 5 stars out of 5
by philip marchant - Posted on 25 February 2023
Visited opthalmology today. Fantastic service. Opthalmology at Blackburn Hospital have been treating me for the past 2 years. I can honestly say that the treatment they have provided has been top quality. Great service and the nicest professional staff I have ever met. Thank you aii.
Visited Ophthalmology on February 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 27 February 2023
Dear Philip, What a wonderful review for the staff in the Ophthalmology team at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great care
Rated 5 stars out of 5
by Timothy Davie - Posted on 01 February 2023
My husband completed a course of chemotherapy at The Royal Blackburn Hospital yesterday. Because of other conditions I was able to stay with him and we were both so impressed with all the staff and the care they gave him. The nurses were very reassuring, extremely competent and so friendly. In-between sessions there was always someone on the end of the phone to help and advise. We can't thank them enough.
Visited Haematology on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 03 February 2023
Many thanks for your lovely feedback regarding your recent visit to Royal Blackburn Teaching Hospital with your husband who was receiving chemotherapy treatment. Our staff always strive to deliver, safe, personal and effective care so it is wonderful to receive such a positive review regarding your visit to the hospital. I will ensure that your comments are brought to the attention of the staff in the Chemotherapy Unit. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Good Experience
Rated 5 stars out of 5
by Toni Astley - Posted on 07 January 2023
Attend A&E Friday 6/1/23 was attended to prompt by friendly helpful staff. Each department Cardiology and Radiology and of course the helpful guy at the entrance to A&E reception all great. The Doctor in Cardiology and all the team thorough and thankfully was given the all clear. Even in this busy NHS times I did very well at getting seen too. Thanks everyone. Toni Astley
Visited Cardiology on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 09 January 2023
Many thanks for your lovely feedback regarding your visit to Royal Blackburn Hospital on 6th January 2023. Our staff always strive to deliver, safe, personal and effective care so it is wonderful to receive such a positive review regarding your visit to hospital paticularly during such busy times for the NHS. I will ensure that your comments are brought to the attention of the staff in the departments concerned. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Melissa Almond Senior Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust