Royal Blackburn Teaching Hospital
Haslingden Road, Blackburn, Lancashire, BB2 3HHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Exceptionally poor
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Tried to contact the department and was on hold for over 1 hour without an answer. Apparently the MIR reception is open until 19:45 hours. No answer from 16:02 until 17:24. Tried again from 17:31- 1750. Still no answer, this is why so many people miss there appointments because they are unable to get through. There is absolutely no excuse for not answering the phone for such a long period off time. Why not have a email contact so at least you could leave your issue that way and the staff could pick it up when it suited. New management is definitely needed.
Visited Don't know on March 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 29 March 2023
Dear patient Thank you for taking the time to share your experience on the NHS Website about your issues contacting the MRI department at Royal Blackburn Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the Directorate Manager and Administration Manager for Radiology, who apologise for the difficulties you have experienced. I am advised that unfortunately there have been some issues with the phones and IT are working to resolve this as soon as possible. If you would like to provide further information about your experience you can contact the Patient Experience team. You can contact me (Melissa Almond ) by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Fantastic service
Rated 5 stars out of 5
by philip marchant - Posted on 25 February 2023
Visited opthalmology today. Fantastic service. Opthalmology at Blackburn Hospital have been treating me for the past 2 years. I can honestly say that the treatment they have provided has been top quality. Great service and the nicest professional staff I have ever met. Thank you aii.
Visited Ophthalmology on February 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 27 February 2023
Dear Philip, What a wonderful review for the staff in the Ophthalmology team at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great care
Rated 5 stars out of 5
by Timothy Davie - Posted on 01 February 2023
My husband completed a course of chemotherapy at The Royal Blackburn Hospital yesterday. Because of other conditions I was able to stay with him and we were both so impressed with all the staff and the care they gave him. The nurses were very reassuring, extremely competent and so friendly. In-between sessions there was always someone on the end of the phone to help and advise. We can't thank them enough.
Visited Haematology on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 03 February 2023
Many thanks for your lovely feedback regarding your recent visit to Royal Blackburn Teaching Hospital with your husband who was receiving chemotherapy treatment. Our staff always strive to deliver, safe, personal and effective care so it is wonderful to receive such a positive review regarding your visit to the hospital. I will ensure that your comments are brought to the attention of the staff in the Chemotherapy Unit. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Good Experience
Rated 5 stars out of 5
by Toni Astley - Posted on 07 January 2023
Attend A&E Friday 6/1/23 was attended to prompt by friendly helpful staff. Each department Cardiology and Radiology and of course the helpful guy at the entrance to A&E reception all great. The Doctor in Cardiology and all the team thorough and thankfully was given the all clear. Even in this busy NHS times I did very well at getting seen too. Thanks everyone. Toni Astley
Visited Cardiology on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 09 January 2023
Many thanks for your lovely feedback regarding your visit to Royal Blackburn Hospital on 6th January 2023. Our staff always strive to deliver, safe, personal and effective care so it is wonderful to receive such a positive review regarding your visit to hospital paticularly during such busy times for the NHS. I will ensure that your comments are brought to the attention of the staff in the departments concerned. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Still waiting to hear back
by runningmr43 - Posted on 21 April 2023
Had a biopsy on my lower leg week before Xmas , said I should hear something back between 6/8 weeks, they passed so I managed to find a number to speak to someone, who assured me that they hadn’t forgotten about me and would hear something soon - wrong! Now currently at 4 Months later, still nothing, leg no better too. I give up with the NHS.
Visited January 2023
Provided by Care opinion
Review titled Royal Blackburn Teaching Hospital
Replied on 25 April 2023
Thank you for taking the time to share your feedback on the NHS Website regarding your care from Dermatology at Royal Blackburn Hospital. I am extremely sorry to hear of this experience and have fed your comments back to the senior staff for the department. We would welcome the opportunity to investigate the issues you have raised and would be grateful if you could contact the Dermatology Department Manager Michelle Knowles, with further information. You can contact Michelle via switchboard by calling 01254 263555, via email to the Patient Experience Team at patientexperience@elht.nhs.uk or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for bringing this to our attention. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great treatment
Rated 5 stars out of 5
by Karen Dignan - Posted on 30 January 2023
Attended today following call to 111 Amazing treatment, staff listened to me, treated my symptoms promptly. Gave me a thorough examination and drew up a treatment plan following discharge. All staff pleasant and professional despite being really busy
Visited Accident and emergency services on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 31 January 2023
What a wonderful review for the staff in the Emergency Department at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great Service
Rated 5 stars out of 5
by Kerry Nel - Posted on 12 January 2023
I went to a&e and was admitted to a ward c22 then i went to b14 and spent a week in hospital, I just want to say thank you to all that was involved in taking care of me, you were all excellent, I take my hat off to all the staff for the work they do and the things they put up with and always do it with a smile and such care. Thank you
Visited Ear, Nose & Throat on January 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 13 January 2023
Dear Kerry What a wonderful review for the staff working in the emergency department, Ward C22 and Ward B14 at Royal Blackburn Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Expect a long wait
Rated 2 stars out of 5
by Steve Green - Posted on 29 December 2022
High volume A & E, dedicated staff, long waits. Went in for wrist and face X-rays, competently done, showed badly damaged eye socket and fractured wrist, but unable to get referral due to time restraints.
Visited Accident and emergency services on December 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 30 December 2022
Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital with a badly damaged eye socket and fractured wrist. It is lovely to receive such positive feedback regarding the dedicated staff and we are delighted to pass this on. However, I am sorry to hear of your long waiting time and we have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centres and Minor Injuries Unit are all experiencing a huge influx of patients attending and have seen waiting times exceed the 4-hour target on a regular basis. While our staff working incredible hard during difficult and unprecedented demand there has also been delays in transferring patients to inpatient beds because of the acuity and their clinical need, which needs to be met within a hospital setting and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically and we have seen long queues stretching outside of the hospital foyers which is unacceptable but unfortunately not always unavoidable. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Absolute brilliant service
Rated 5 stars out of 5
by Michelle - Posted on 12 November 2022
I rang 111 and was given an appointment to go to Urgent care. I was seen immediately on arrival by triage and then given a drs appointment for 1:30 and even though I had to wait and could not sit due to my condition- the staff were supportive and very helpful. I was seen and then passed onto surgical team. Seen by them took bloods etc and told to go and get a drink and got a buzzer. Went back for time stated and seen straight away. Given treatment plan and told if it gets worse to ring and come back in. Then have to come back in a weeks time. Everyone was lovely and so caring - cannot fault any member of staff, many going above and beyond well done and thank you
Visited Accident and emergency services on November 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 14 November 2022
What a wonderful review for the staff in the Urgent Care Centre at Royal Blackburn Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Never ending pain
Rated 3 stars out of 5
by Peter Dilworth - Posted on 26 August 2023
I received a left knee anthroscopy 11/2022 but as a result of my operation and long healing time my knee is now worse, my right knee also is very painfull a lot worse then my left. But the surgeon as told my gp there is no more he can do with either of my knees, But I have no explanation and living day to day in to much pain , walking is unbearable and is pend the vast majority of my time laid on the bed. A letter of explanation would have been nice informing me why I had been discharged and why nothing can be done to help me , at least then I would have written evidence for claiming pip ect.
Visited Orthopaedics on November 2022
Review titled Royal Blackburn Teaching Hospital
Replied on 29 August 2023
Dear Mr Dilworth Thank you for taking the time to share your experience on the NHS Website. I am very sorry to hear of the difficulties you are experiencing. I have fed your comments back to the senior staff for the department so they can be brought to the attention of the team. If you would like the Trust to investigate your concerns further, you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on Tel: 01254 733700 or email: complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust