Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional Treatment.
Rated 5 stars out of 5
by Anthony Smyth - Posted on 23 June 2024
On the 3rd June 2024 I slipped and fell and damaged my left eye. I was taken to the A & E Department at the hospital where I received the best possible treatment that is possible. From the Senior Practitioner, his Assistant, and all the ensuring staff I was treated with care and attention. I wanted the thank the the hospital. I am now on the road to recovery.
Visited Accident and emergency services on June 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Mr Smyth Thank you for taking the time to share your experience of our hospital with us. I was sorry to hear of your injury although pleased that you were well cared for and recovering well. I will share your comments with the teams involved who I am sure will be delighted to receive them. I do hope that you have gone on to make a full recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Outpatients
Rated 2 stars out of 5
by Jan - Posted on 13 June 2024
Husband had appointment , 4 members of staff having a disagreement about the positioning of a patient on a trolly. Did not sound very professional at all ..
Visited Don't know on June 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Jan Thank you for sharing your observations with us. I would like to share this with the relevant department and would be grateful if you could please contact PALS@boltonft.nhs.uk to provide more details. Thank you Tracy Joynson, Patient Experience Manager
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Review titled Outstanding Care continues
Rated 5 stars out of 5
by Ian Rotherham - Posted on 17 May 2024
Your review: Further to my recent review I was called back for a biopsy as my PSA had risen . Whilst any procedure causes you to worry, the staff at Urology were again outstanding. From reception , to being checked in and then operated on all the staff were caring , efficient and helpful . It was great to see staff smiling and laughing too as it put me at ease, knowing they were enjoying their work and having “fun” as life’s for living . Today I got a call to say I got the all clear and I will never be able to thank the whole team, for all they have done for me , being so proactive to ensure there was nothing more serious needing treatment . I can now relax and get on with my life, in the knowledge that I have been thoroughly tested. I’m so lucky to have RBH as my local hospital and over the last 32 years it served me very well . My children were born there , I’ve had various tests and and operations over the years and each time they have been there for me and my family. We even transferred my mums care from a hospital in the Lakes, where her operation was delayed and delayed, for over 2 years, only for RBH to operate within 9 weeks . My mum made a full recovery and she too can’t thank RBH enough . Thankyou again for looking after me so well, I really appreciate all you do for me and Bolton.
Visited Urology on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Ian Thank you so much for taking the time to share your experience of our Urology team with us. I was pleased to hear that our staff put you at ease and that the outcome for you has been a positive one. I will share your comments with the Urology Team who I am sure will be delighted to receive them. I wish you and your family all the best of health for the future. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No Discharge Planning
by Anonymous - Posted on 13 June 2024
I am stunned at the way discharge planning is done for vulnerable elderly people who live alone by this hospital, because frankly there is no discharge planning. What I have experienced for an elderly parent, is a lack of care, compassion and understanding of their needs, and that of their current carer, and this is despite me making it clear from point of admission what was needed and why. The NHS website gives a list of what should be done when planning discharge and passing on care to an agency, it also referenced the up to six weeks free care people are entitled to but apparently according to staff working at Bolton Hospital this no longer exists and has none done for some time. I have had a random care plan put in place for an elderly parent, with just a call telling me someone will come at 9pm the next day, end of call. I had to seek out the agency, as the name was not given fully during the call and speak to them to see what the plan was, all this has been organised by the Health and Care Hub within the hospital. No-one has spoken to me or my elderly parent about what was needed or not needed, and neither was any financial costs given in advance, which is imperative, all that was said, it might be free if they on are Housing Benefit, might be free, is simply not good enough or acceptable. I’ve cancelled the package as I would rather continue caring myself, despite my own health concerns, which is why I approach the hospital for help in the first place. I feel for those who do not have someone to advocate for their rights.
Visited Don't know on May 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Carer Thank you for taking the time to share your experience with us. I was sorry to hear that you were unhappy with the service provided. If you would like us to look into this for you then please contact our patient advice and liaison service PALS@boltonft.nhs.uk and a member of the team will assist you. I do hope that the patient you refer to is now feeling much better. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled First Scan
Rated 1 star out of 5
by Steph - Posted on 06 June 2024
My friend is now 15 weeks pregnant and still hasn’t been called for her first scan, despite her calling and chasing for weeks. She should be under care of a maternity team now
Visited Maternity services on May 2024
Review titled Royal Bolton Hospital
Replied on 12 June 2024
Dear Steph Thank you for your comments. Could you please ask your friend to contact PALS@boltonft.nhs.uk so that we can support her with this issue? Thank you Tracy Joynson, Patient Experience Manager
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Review titled great patience , great efficiency, caring hearts, dedicated
Rated 5 stars out of 5
by brenda p - Posted on 17 May 2024
after being refered from a&e whom really looked after me, i was impressed with f4 ward. The nurses and carers just work round the clock, you will never suffer dehyration or mulnutrition, and also the pain care, the referals are amazing, the pain nurse saw almost instantly, physio and occupational therapists saw almost instantly, the carers my good ness new their job thouroughly, catering to hygiene needs, pressure care, feeding, safety, long chats (they have a lot of patience). the nurses so efficients with observations, and medications. so professional. the doctors are there so fast , i felt really safe and impressed. welldone f4.
Visited Orthopaedics on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Brenda Thank you for taking the time to share your experience of F4 ward with us. I was pleased to hear that our staff looked after you well and that you felt safe in our care. I will share you comments with the staff involved who I am sure will be delighted to receive them. I hope that you go on to make a full recovery from your illness. with best wishes Tracy Joynson, Patient Experience Manager
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Review titled Surgical care unit
Rated 5 stars out of 5
by James robertson - Posted on 01 May 2024
The ladies on shift today where fantastic very professional and helpful. A credit to the hospital. Also the surgical staff where great as well. Well done to all.
Visited Urology on May 2024
Review titled Royal Bolton Hospital
Replied on 08 May 2024
Dear James Thank you for taking the time to share your experience of our Surgical Care Unit with us. I was pleased to hear that you were well looked after by our staff. I will share your comments with the teams involved who I am sure will be delighted to receive them. Wishing you well for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Poor response
Rated 3 stars out of 5
by Lesley Moss - Posted on 20 May 2024
I was given a pifuphone number , I have phoned the number on numerous occasions and nobody ever picks up, and when you leave a message nobodyever gets back to you, what is the point of giving me the number. When you phone the booking number they don't listen to what you are telling them so my appointment gets cancelled, when I actually want to get in touch with the department. thinkthey need to look into the situation as to why you can't get in touch and actually speak to someone, or why theydon't get back to me appalling service
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Ms Moss Thank you for taking the time to share your comments with us. I was sorry to hear of the difficulties you have been having in contacting the relevant department about your appointment. We would like to be able to support you with this. If you could please contact PALS@boltonft.nhs.uk then one of my team will do their best to assist you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled great practice by one midwife on ward g3
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
Your Review: We came to hospital for an induction of labour at 37 weeks due to gestation diabetes. When we arrived, we were nervous and wee after several hours told to go into the side ward to start of the induction via balloon insertion. We waited in the side ward 45 minutes before a midwife came in and advised us that our induction was wouldn’t be happening at that moment. We were then told that the balloon would be inserted at 8 pm and my partner would stay an extra few minutes because of the past experience of inducing and hyper contracting with our little girl 18 months beforehand. Again, we got to 8 pm no sign of a dr and to be told 9 pm. 9m cane around and still no dr, and told a dr would insert the ballon between 12 and 2 am, and my partner could not stay. To add to our anger, and frustration we were then told we couldn’t leave or. Come back the following day, as there was no certainty that a dr would see us to start inducing at 12- 2 am either! So, 2 am comes no dr and to be told it probably would not be happening today or tomorrow due to staff shortages!!! If balloon was inserted then i would then have to wait 2-3 days for this and a 5 - 7 day wait to godown to delivery. We simply were at wits end at this point, with family looking after our first born, a lack of sleep and rising anger, i was taking up a bed for absolutely no reason, not to be induced and baby getting bigger and diabetes getting more severe as days passed, a midwife ( i cannot name due to policy of review here) who works on g3 helped us when no body else would. We requested as this was the only option to get our son out asap due medical complications and hypos/ hyper glycemic readings during our stay to elect for a c section, as we would then be on the emergency list. The midwife we had fought every hour of her 3 day shifts that week for us to get our son out asap by 38 weeks by chasing the registrar and emphasising the urgency of our case and worsening diabetes and sugar readings . We cannot thank our midwife enough, our son is now here safe and well. You are an angel, and we want to highlight your compassion, passion and endless effort and work to get the right outcome for us. We are now at home as a family of 4, and very happy. Thank-you to our midwife for helping us when we felt no body else cared.
Visited Obstetrics And Gynaecology on May 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Patient Firstly, congratulations on the birth of your new son. I hope you are enjoying your time with him. I was sorry to hear of the issues you raised prior to the Midwife supporting you in arranging for the birth of your son. I can see what an anxious time this was for you. I have shared your message with the teams involved so that they can learn from your experience. We will also attempt to identify the midwife who supported you and make sure your comments are shared with her as I am sure she will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Untrained and unprepared
Rated 1 star out of 5
by Sarah - Posted on 17 May 2024
I went to Bolton royal for an unfortunate incident of rape. I wanted to get a rape kit and they said that they didn’t do them. They told me that they don’t deal with situations like this and it showed. They made me wait for hours for a referral to a sexual assault hospital. The female doctors had more compassion than the men which was very upsetting. I just hope for people in the future that will have to go through similar situation to not go through what I did. Especially after a very traumatic experience it was very difficult for me to go through with it and also sit in the hospital for many hours.
Visited Sexual health services on May 2024
Review titled Royal Bolton Hospital
Replied on 20 May 2024
Dear Sarah Thank you for taking the time to share your comments with us. I was very sorry to hear of the circumstances in which you found yourself at our hospital and that once here, our staff did not assist you in the way that you had hoped. If you would like us to look into this for you, then please contact PALS@boltonft.nhs.uk and a member of my team will do their best to support you. Kind regards Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust