Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Plastic surgery
Rated 1 star out of 5
by Harold Holburt - Posted on 21 September 2024
Appointment was confirmed by letter to attend Beaumont hospital. When I arrived today I was told that I had been referred back to royal bolton hospital. I havd never received a cancellation or transfer and was sent home without the expected treatment. Disgusted at the back of efficiency
Visited Plastic surgery on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Harold, I am sorry to learn that there has been an error with your appointment. Our PALS team would be happy to look into this for you if you would like to contact us directly via email at PALS@boltonft.nhs.uk or by telephone on 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled GMMH Bolton Assessment Service
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Seen by the Bolton Assessment Service for adult mental health, which is a part of GMMH at The Royal Bolton Hospital, based in the Rivington Unit, K Block. I was seen as an urgent referral, and despite being told what would be actioned during my appointment, nothing that was said, was done. A complete waste of my time attending the appointment, and GMMH offered nothing during a mental health crisis.
Visited Adult Mental Illness on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Patient, I am sorry to learn that you have not had a good experience with the Greater Manchester Mental Health NHS Foundation Trust assessment team. Should you wish for someone to contact you from the team to discuss this, the PALS team for GMMH can be reached via email at pals@gmmh.nhs.uk or by telephone on 0161 358 1687. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Genius!
Rated 5 stars out of 5
by Steve - Posted on 01 October 2024
For many years I’ve had double vision, it’s never really been sorted by the opticians until I saw the head honcho at Specsaver’s who told me I had diagonal double vision which was pretty rare and has never been picked up before? Only 30 years but hey ho! An appointment was made with the orthoptist at Royal Bolton Hospital.. The girl who who initially run me through all the tests and decided I needed a fresnel lense was brilliant, once she fitted it everything was so clear and totally single.. Perfection! No headaches, no eyes running, absolute dynamite, that girl deserves a pay rise! My eyes feel like they’re brand new out of the box. I had a follow up appointment and was seen by the senior Orthoptist she was fantastic as well. So I would just like to thank them both for giving me single vision once again.. Like I say Genius! Thank you both! Especially the girl who carried out the initial tests she worked really hard to get them in alignment.. Steve.
Visited Ophthalmology on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Steve, I am so pleased to learn that you had such an amazing experience and outcome following your appointment with our ophthalmology service. I will certainly pass on your comments to the team and share what a difference that the care and treatment has made to you. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Phones not answered
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2024
Rang radiology to discuss an x-ray. This was 11.50 on 19/09. I was first in the queue for 10 mins and eventually decided to hang up because the phone was never being answered. This is not a service for people it is like trying to get through to a gp surgery. Phones should not be unanswered for so long. Thought I'd try Bolton One to find out if they are open at weekends but the web information said weekdays during office hours. I couldn't even get anyone to answer the phone there which just rang out! How are people supposed to get help for their health when phones are not answered? Also why is Bolton One not open at weekends which would reduce demand on services at the hospital? Weekends are more convenient for me. Managers need to have their heads wobbled and get out on the job to observe what is going on because it is poor at best.
Visited Don't know on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Patient, I am sorry to learn that you have had a poor experience in attempting to make contact with our radiology services. If you would like to contact our PALS team, they would be happy to look at the issue and arrange contact with a member of the radiology team. They can be contacted via email at PALS@boltonft.nhs.uk or by telephone at 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Urszula Rogala - Posted on 28 September 2024
Massive thank you for all staff from ward f3 in Bolton hospital... All personel so friendly and kind. Been admitted to this ward twice this year with a pain and infection now awaiting for a surgery Special Thank You for L I Z (nurse) you are doing a great job 👏 well done Fantastic people with passion and big ❤️ hearts Best wishes
Visited Don't know on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Ursula, Thank you for your lovely comments and I am sorry to learn that you have needed to be admitted on a number of occasions. I do hope that you are feeling well at present. I will pass on your kind words to the team on ward F3. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Admission Avoidance Team
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2024
Appalling. They carried out an inadequate needs assessment, then offered 72-hours of care due to carers breakdown. They then cancelled it less than 24 hours later citing they didn’t need care. They have not followed the legal framework for a needs assessment and claim the 72-hour free care was cancelled because the patient could achieve all care outcomes, except meal preparation so tried to palm them off with going to iCare for meals on wheels. I know my parent is unable to achieve two or more care outcomes, including attending to personal care / hygiene within a reasonable timescale, laundry, shopping, handling their own medication, shopping and partaking in social activities. The needs assessor must only look at what the person can do for themselves and ignore any support they get from others, and this team did not do that. As for the red folder they left, I enjoyed reading the endless mistakes and errors made including the many things omitted, which were discussed during the needs assessment.
Visited Don't know on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Family Member, I am truly sorry to learn about the experience you have had with your parent accessing support. If you have not already done so, please contact our PALS team who will be able to support getting some answers for you. Our PALS team can be contacted via email at PALS@boltonft.nhs.uk or by telephone at 01204 390193. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Extremely thorough, kind and professional
Rated 5 stars out of 5
by EDWARD SMITH - Posted on 05 September 2024
I went to A&E today with breathing difficulties and pain in my back. The practice nurse was incredibly thorough kind and supportive, she called the consultant who was equally thorough detailed and patient. They both explained everything really well and did not rush. They ran all the tests needed and explained everything. Very grateful and impressed. The practice nurse was Marie Wood.
Visited Accident and emergency services on September 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Edward, I am sorry to learn that you needed to visit our Emergency Department recently. I do hope that you are now well. Thank you so much for your kind words and for sharing your experience with our Trust. I will pass these comments to the team and in particular, Marie and her management team. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Elaine Cooper - Posted on 30 August 2024
I had my hearing test etc. carried out by a very pleasant and knowledgeable young lady. She made me feel at ease as it was my first visit to the department and explained the whole process as we went along. Again it was a pleasure to be seen by her on my follow up appointment.
Visited Ear, Nose & Throat on August 2024
Review titled Royal Bolton Hospital
Replied on 02 October 2024
Dear Elaine, Thank you for your lovely review. Its great to hear that you had such a positive experience and I will share this with the team involved. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Wow... Elective Care Centre
Rated 5 stars out of 5
by A Happy Customer - Posted on 08 August 2024
My 81 year old mum has just had her second shoulder replacement surgery at Bolton Hospital within 12 months. The first was in the main hospital and was a great experience and yesterday she had her second in the fantastic new Elective Care Centre. The new facility is outstanding and a credit to Bolton Hospital. Modern, impeccably clean and with the warm, friendly, caring and professional staff. Her highly skilled and extremely pleasant consultant orthopaedic surgeon and her amazing team were once again fantastic. They gave mum the reassurance we all need before surgery, made mum feel safe and extremely well cared and had a few jokes along the way. The reception welcome was very warm and efficent and the nursing team went above and beyond to care for mum, make her comfortable and ensure she received the very best care. A huge thank you to you all, you are all amazing and we are so very very grateful.
Visited Orthopaedics on August 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Carer Thank you for taking the time to share your experience of our Elective Care Centre with us. I was pleased that your mum was well cared for by our staff. I will share your comments with the teams involved who I am sure will be delighted to receive them. I do hope you that your mum makes a speedy recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Busy service but amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
Admitted as an emergency via 111 on a Sunday afternoon. Care received exemplary Professional staff, courteous and friendly at all times. Very busy ward but received care and information all throughout my stay from every level of staff. Ultrasound and MRI scans performed and acted upon immediately, liaison with other departments handled quickly. All information shared with me about what and when things were happening. And on top of this the food was amazing. If this was a hotel it would be a 4 star
Visited Don't know on July 2024
Review titled Royal Bolton Hospital
Replied on 08 August 2024
Dear Patient Thank you for taking the time to share your experience of our emergency department with us. I was sorry to hear that you were unwell although pleased that you were seen quickly by our experienced staff. I will share your comments with each of the teams involved who I am sure will be delighted to receive them. I do hope that you have gone on to make a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust